Exclusive for Syncfusion Customers
Modern Help Desk Software
Completely free for 1 year - worth $3,000
(Includes ticketing system and knowledge base software)
- No Card Required
Exclusive Benefits for Syncfusion Customers
10 Free Agents
Growth Plan
Unlimited Tickets
Unlimited Articles
- Email to tickets
- Knowledge Base
- Ticket auto assignment
- Ticket Automation
- SLA management
- Custom email templates
- Multiple SLA & Business Hours
- Custom domain
- Custom fields
- Custom status and roles
- REST API & Webhooks
- CSAT surveys
- Canned response
- SLA Reminder & Escalation
- Multilingual help desk
- Multiple ticket forms
- Agent Signature
- Reports & Dashboards
- 3rd party integrations
- Custom Roles
- Artificial intelligence add-on (beta)
Why should you choose BoldDesk ?
A simple, intuitive, highly scalable, and easy-to-use help desk software for your enterprise business.
Easy to Setup
BoldDesk is easy to set up and ultrafast help desk software. Start your customer service with your domain.
Modern Intuitive Design
BoldDesk is secure, user-friendly, simple to use, and developed using modern tech stacks.
Highly Scalable
BoldDesk is a highly scalable multi-brand help desk software. It provides more efficient customer support, which is easy to manage.
Free Migration
Our free expert migration service makes it simple to switch from any of help desk software to BoldDesk.
Multi-channel ticketing
A unified agent portal for your agents to track, prioritize, and follow up support requests received from various channels.
- Convert email requests into tickets, and your customers can make back-and-forth conversations via email instead of using the customer portal.
- Integrate help widgets and web forms into your website to collect information that can be converted into tickets.
- Create tickets from any source using Rest APIs.
- Create a phone ticket on behalf of a customer.
Knowledge Base Software
Self-service, central repository of information for your customers.
Unlimited articles
Create unlimited knowledge base articles for different brands and products.
Categories & sections
Use categories and sections to organize and group your articles up to 3 levels.
Powerful Article Editor
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
Rating & Feedback
Allow visitors to rate an article or provide more detailed feedback if they do not find it helpful.
Internal Knowledge Base
Using a private knowledge base, publish company policies, project and product information, or internal user and team documentation.
Article Template
Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles.
SEO Social-Friendly
Optimize your help center content for search engines and social media.
Branding & Customization
Customize the knowledge base site with your company logo, colors, and login options.
Safe & Secure
Built-in SSL, IP restrictions, custom roles and permissions, roles & groups, enterprise SSO, and audit logs.
Automate your repetitive tasks
Auto assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Create Your Own Workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on the selected criteria every hour.
Work Schedule
A work schedule defines business hours and holidays for your support team. The Service Level Agreement (SLA) sets realistic response and resolution due dates based on the business hours.
Setting Up SLA
A Service Level Agreement (SLA) helps to automatically set the response and resolution times that your support team should provide for a ticket.
Auto Assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Learn more about automation
Create Your Own Workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on the selected criteria every hour.
Learn more about automation 
Work Schedule
A work schedule defines business hours and holidays for your support team. The Service Level Agreement (SLA) sets realistic response and resolution due dates based on the business hours.
Learn more about automation 
Setting Up SLA
A Service Level Agreement (SLA) helps to automatically set the response and resolution times that your support team should provide for a ticket.
Learn more about automation 
Auto Assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Create Your Own Workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on the selected criteria every hour.
Work Schedule
A work schedule defines business hours and holidays for your support team. The Service Level Agreement (SLA) sets realistic response and resolution due dates based on the business hours.
Setting Up SLA
A Service Level Agreement (SLA) helps to automatically set the response and resolution times that your support team should provide for a ticket.
Customer Satisfaction Survey
Send surveys to customers to gauge their satisfaction with the services they received.
Customization
Customize the rating scale and text on the feedback rating page.
Negative feedback action
Automate post actions when receiving negative feedback.
CSAT report
Use CSAT reports to keep track of your CSAT scores.
Reports & analytics
Several pre-built reports and dashboards are available.
- A one-stop dashboard for tracking current support status.
- Support traffic dashboard.
- Insights into the reach of SLAs.
- Analyze customer feedback and CSAT scores.
- Review agent responses for training and improvement.
Enterprise-Grade Security and Privacy
To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are all features that can help you in protecting your data and restricting access to only authorized users.
Single Sign-On
Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using systems such as Office 365, OAuth 2.0, and OpenID.
IP Restrictions
IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.
Password Policies
Create password policies to enforce secure, strong passwords; frequent password rotation; and password expiration to fit your security standards and policies.
Roles and Permissions
Control an agent’s access to data by giving them specific permissions.
Ticket Access Scope
Specify an agent’s ticket access level when viewing tickets in the support center.
Brand-Based Access
Brand access allows you to limit ticket visibility for agents so that they can only access tickets for specific brands.
Allowlist or Blocklist Senders
Accept or reject emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.
DKIM for Email
DKIM signatures notify the recipient that an email is sent from an authorized domain.
Audit Logs
Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.
FAQs
This benefit is exclusively applicable to Syncfusion’s paid subscription license holders, encompassing all Essential Studio, Bold BI, Bold Reports, and BoldSign customers.
No. The offer cannot be combined with any other offers or discounts.
Please sign up via this page or click Claim Your Free Account on this page. The 12-month offer will be automatically applied when you sign up if you are eligible.
No, this offer is only applicable to BoldDesk Growth plan.
For the first 12 months, 10 agents are free. For additional agents, you have to pay the Growth plan pricing per agent. More details about pricing can be found here.
The BoldDesk team will contact you 30 days before your free period is over. You will be given the option to pay for a continued subscription. If you do not wish to convert your subscription to a paid plan, you can cancel it.
Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan.
We value and honor our customers. You can continue to use the BoldDesk Growth Plan for the full 12 months.
No, unfortunately, you are not eligible for this offer, as it is only available for new customers.
If there’s no activity for 100 days, your account will be marked as inactive. BoldDesk will provide notice of this via email 10 days prior to the inactivation date.
The BoldDesk EULA will apply. You must ensure you abide by all of the terms. If you violate any of the terms of our EULA, then the free BoldDesk Growth Plan licenses will automatically terminate.
Modern Help Desk Software
Complete free for 1 year – worth $2,400 (Includes ticketing system and knowledge base software)
- No Card Required
