AI agents for restaurants
AI-Native Restaurant Support with Unlimited Human Agents
AI agents book tables, answer menu and allergen questions and fix delivery issues on every channel, 24/7, while your team serves the room. No per-seat fees and no per-resolution fees.
- No credit card required
- Free onboarding
- 15-day free trial
- of conversations resolved by AI
- Up to 90%
- accuracy in G2’s AI agent test
- 96%
- languages, 24/7
- 40+
Trusted by companies of all sizes
What it resolves
Tables Booked, Allergens Answered and Delivery Issues Fixed While Your Team Serves
Connected to your reservation, ordering and payment tools, the AI agent resolves routine guest requests on every channel, so your hosts and managers keep the guests in front of them.
- Live chat
- Reservation API action
- Twilio
- Knowledge base
- Live chat
- POS API action
- MCP server
- CSAT surveys
- Reports
- Slack
Guests, orders, tables and amounts in the scenes are illustrative. Actions in your own systems run through the integration, API action or MCP server you connect.
Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy
G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.
Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.
One AI team
AI Agents for Your Guests, AI Help for Your Hosts and Managers
Three agents share your menu, your policies and one credit balance. Hosts, servers and managers join as human agents at no seat cost.
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For your guests
Support Agent
Answers on chat, email, WhatsApp and Instagram about hours, menus, allergens and orders, and books or changes a table.
Explore Support Agent -
For every ticket
Background Agent
Tags each new ticket as an allergy, catering, delivery or booking and puts allergy notes at the top before a manager opens the queue.
Explore Background Agent -
For your managers
Assist Agent
Summarizes a complaint and drafts the reply, so the manager on shift answers a guest already knowing the story.
Explore Assist Agent
Connect Your Guest Channels and Payments in Minutes
Native Twilio, WhatsApp, Instagram, Facebook, Stripe and Slack integrations put every guest message and payment in one place. Your POS, reservation and delivery systems connect over API or MCP.
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Twilio Missed calls logged as tickets and called back -
WhatsApp Guests answered on the channel they already use -
Instagram Menu and allergen questions answered in one inbox -
Facebook Page messages answered in the same inbox -
Stripe Deposits and refunds shown on the guest’s ticket -
Slack The kitchen alerted when a guest has an allergy
Guardrails
No Refunds, Comps or Allergen Guesses Without Your Rules
The AI agent works inside your refund, comp and menu policies, asks the manager who owns an action before it runs, and records every step it takes.
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Approval before sensitive actions
Refunds over your limit, comped meals and any action you mark wait for a named manager.
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A trace log of every step
What the agent read, which tool it called, the result and why, on every conversation.
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Allergen answers from your guide only
The AI agent answers from the allergen guide you publish and passes any question it cannot confirm to your staff.
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PII redaction
Guest contact and payment details masked in tickets, transcripts and reports.
96% accuracy in G2’s independent AI agent test, +10 pts vs. average
Enterprise-Grade Security for Guest Data
Independently audited, encrypted end to end, and governed by the access rules your security and compliance teams set for every location and team.
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SOC 2 Type 2
Independently audited for security, availability and confidentiality.
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GDPR
Compliant with EU data protection rules, with a data processing agreement.
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HIPAA
HIPAA compliance with a signed BAA, for the health details some guests share with allergy and dietary requests.
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Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
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AES-256 encryption
Guest, order and ticket data encrypted on a secure cloud architecture.
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SSO and role-based access
Each location and team sees only the tickets and data it should.
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PII redaction
Personal data masked in tickets, transcripts and reports.
Do’s and Don’ts for Restaurant Customer Support
Show how restaurant teams keep guests happy from the first booking to the last order. See what to do, what to avoid and why it matters, across reservations, delivery and catering.
Explore Guidelines-
Best Practices
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Common Mistakes
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Impact
Frequently Asked Questions
What is an AI agent for restaurant support?
An AI agent for restaurant support is software that resolves guest requests, such as booking a table, answering an allergen question or refunding a delivery order, instead of only answering questions about them. In BoldDesk it works on chat, email, WhatsApp and social channels, reads the reservation or order in your systems and takes the action there, then hands the conversation to your team when your rules or the case call for a person.
Which actions can the AI agent take for a restaurant?
It books, moves and cancels tables, checks an order and sends “Your table is ready” or “Pickup in 10 minutes” alerts, refunds a delivery order inside your limit, shares menu and allergen articles and logs callbacks and catering requests. Stripe, HubSpot, Salesforce, Slack and Microsoft Teams connect natively, so it can also update a guest record or alert the kitchen.
Does BoldDesk connect to our POS, reservation or delivery system?
BoldDesk has no native POS, reservation or delivery integrations. Any system with an API connects to the AI agent as API actions, or as an MCP server that exposes its tools, limited to the orders, bookings and actions you allow. You decide per action whether it runs on its own or waits for approval.
Is it safe to let an AI agent answer allergen questions?
The AI agent answers only from the menu and allergen guide you publish in your knowledge base, and it passes any question it cannot confirm to your staff with the conversation attached. Mark allergy requests as approval-required or route them to a manager if you want a person to confirm each one. Every answer and action is saved in its trace.
How do I stop the AI agent from issuing a refund or comp on its own?
Mark the refund or comp action as approval-required, or set a rule such as refunds over $40 needing the General Manager. The AI agent prepares the action, waits for the named approver, then runs it, and every step is saved in its trace.
Does BoldDesk’s AI agent answer phone calls?
No. The AI agent works on chat, email, WhatsApp and social channels. Calls reach BoldDesk through the native Twilio integration and are logged as tickets, so a missed call during the rush becomes a ticket your team calls back.
When does the AI agent hand a guest to my team?
When a guest asks for a person, is upset or has a complaint that needs a decision outside your rules, or when the agent is not confident in its answer, it passes the conversation to a manager with the history and the steps it took. Nobody asks the guest to repeat the story.
How is BoldDesk priced for a restaurant or restaurant group?
Plans start at $99 a month, billed yearly, with 500 AI credits and unlimited human agents, so every location, shift and seasonal team can add agents without seat fees. There are no per-resolution fees, and extra AI credits are $40 per 1,000.
Get started
Let AI Agents Run Your Restaurant’s Guest Support
Connect your channels and watch the AI agent resolve its first guest requests today.
- No credit card required
- Free onboarding and migration
- Unlimited human agents