Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
How can agents create private/internal tickets?
During ticket creation time, agents can select the “Mark this ticket private” option to create private or internal tickets.
For which status ticket won’t breach SLA and escalate?
If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket
Can I change the Resolution Due Date of a ticket?
Yes, Agents can change the Resolution Due Date of tickets if they have permission to Edit Resolution Due.
Is it necessary to login for viewing the tickets?
Yes, user should be logged in to view the tickets.
Can Custom Domain be mapped to Customer Portal?
Yes, the default URL can be mapped to your organization’s domain. yourdomain.bolddesk.com can be mapped to support.yourcompanydomain.com
What is BoldDesk?
BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service.
Are private tickets visible to Contacts/Customers?
No, Private tickets are not visible in the Customer Portal, even if requester is set as actual customers. They will
