Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Can I pull real-time data from BoldDesk for external system integrations?
Yes, BoldDesk supports webhooks for Ticket, Contact, and Contact Group events. It allows you to send real-time data from the
If I reply to a ticket will it create a new ticket/thread in the same ticket?
If you reply to an existing ticket email, the reply will be added to the same ticket.
Does BoldDesk support to create/update a ticket via Email?
Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support
Where can I find the latest release changelogs of BoldDesk?
You can check the Product Updates page for the latest release updates and announcements.
Are there APIs available to integrate with external systems?
Yes, BoldDesk provides a rich set of APIs to developers for external application integrations. For further details, refer to
How can I temporarily pause an SLA for the particular ticket to prevent breaches/escalations?
The ticket can be moved to the Hold status. This will temporarily pause the SLA timer and prevent it from
Can I add an external web URL for reference in the ticket?
Yes. By using the Add Web Link feature available in Agent Portal ticket details page, the external web URLs can
Can I do parent-child ticketing?
Yes, agents use the Add Link option to create a parent-child relationship between tickets.
Do customers have an option to change the priority of the ticket?
No, priority can be changed only in the agent portal by agents. Customers can’t change a priority. If you want
