One plan, every feature, from $99/month
Help Desk Software That Resolves Tickets, Not Just Deflects Them
AI agents read the ticket, pull context, and solve it, instead of sending your customer off to a help article. Ticketing, live chat, omnichannel, and automation are all included, with AI available as an add-on. We migrate you free.
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No credit card required
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Cancel anytime
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Teams switching typically save up to 70%
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
From First Message to Resolved Ticket
Help desk software is a system that tracks, assigns, and resolves customer or employee requests through tickets from submission to resolution. Here is what that looks like in practice.
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A request arrives: By email, live chat, WhatsApp, or a web form. Every one lands in the same queue instead of a personal inbox.
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It becomes a ticket and routes itself: With an owner, a priority, and a deadline attached. Rules send it to the right team and escalate before the SLA is missed.
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AI answers the repeat questions: AI Agents read the ticket, pull context, and reply without a human, so the same five questions stop reaching your team. Available as an add-on.
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A person takes the hard ones, and it closes: Bugs, edge cases, and anything needing judgement go to an agent with the full history attached. Resolution time and CSAT then show where to fix the cause, not just the ticket.
Steps one, two and four come in the plan. $99 a month for five agents.
No tier to graduate into, and no feature to buy back later. Step three is the AI add-on: AI Copilot at $20 per agent per month, AI Agent at $20 per 1,000 AI credits per month. Flat published rates, never per-resolution fees.
Why Teams Switch to BoldDesk
A Help Desk System Your Team Runs and Your Customers Trust
The right help desk ticketing software does not just organise tickets. It changes how fast you resolve, how much you spend, and how your customers rate you.
One Plan
Stop paying to unlock features
No feature paywalls and no forced upgrades. SSO, audit logs, automation, and reporting are in the plan at every team size, from 5 agents to 1,000.
70%
Cut support costs, not headcount
BoldDesk delivers enterprise-grade capability at a fraction of the cost, so teams switching from Zendesk or Freshdesk typically save up to 70%.
CSAT
Raise customer satisfaction
Faster, more consistent resolutions across every channel mean higher CSAT, and you will have the dashboards to prove it.
Live in Days
Onboard without a consultant
Import your tickets, connect your channels, and go live in days, not months. No implementation fees, no mandatory onboarding packages, no professional-services contract.
One Unified Platform
Ticketing, Chat, Automation, and Reporting in One System
Ticketing, live chat, omnichannel, workflow automation, knowledge base, and reporting. Every tool your team needs, in one plan.
Three Ways AI Works Inside Your Help Desk
From autonomous resolution to instant self-service, BoldDesk AI cuts reply time and ticket volume, not just typing time.
AI Agents
Resolve routine tickets automatically
Resolve up to 70% of inquiries automatically. AI Agents handle common requests from start to finish: they read the ticket, pull context, and respond or act, so your queue shrinks instead of growing. AI Agent
AI Copilot
Cut reply time and keep every answer on-brand
When a ticket needs a human, AI drafts context-aware replies, summarizes long threads, and refines tone, so agents answer faster and stay consistent. AI Copilot
AI Self-Service
Answer before a ticket is ever created
AI-powered search surfaces answers from your knowledge base, and AI drafts help articles from a single topic, building round-the-clock self-service. Knowledge base
AI is an add-on at flat published rates, never per-resolution fees. AI Copilot is $20 per agent per month, AI Agent is $20 per 1,000 AI credits per month, with starter credits in every plan.
Connect Your CRM, Billing, and Team Tools
Agents should not leave the ticket to find out who the customer is or what they pay. Connect a system once and its data shows up on every relevant ticket.
Plus Zapier and Make for anything else, and a REST API with webhooks to build your own.
Five Things to Check Before You Buy
The questions worth asking any vendor, and how BoldDesk answers them.
Ask this
Why it matters
Does the price rise as AI works?
Per-resolution billing means better AI costs you more.
No. Flat, published pricing with no per-resolution AI fees. AI Copilot: $20 per agent/month. AI Agent: $20 per 1,000 AI credits
What will 50 agents cost?
Entry prices look alike. Tier upgrades create the gap.
$499 a month. One plan, so the price is the price.
Is SSO on the top plan only?
Security features are the usual reason to force an upgrade.
Included at every team size. There is no enterprise tier.
Are my channels included?
WhatsApp, social, and chat are often paid add-ons.
10+ channels in the plan, all landing in one inbox.
What do I pay while switching?
Running two tools during migration means paying twice.
Free migration, plus up to 6 months of contract buyout.
Fully cloud-hosted, so there is no server to provision, patch, or maintain, and every update lands automatically.
Customer proof
What Support Teams Say After Switching to BoldDesk
Here are a few kind words from some of our happy customers.
Just BoldDesk
Help Desk Software Pricing: One Plan, Priced by Team Size
Stop paying more to unlock features you already need. Every team gets the complete platform from day one, whether you run 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.One Plan. All Features You Need
Every feature, for every team size, from 5 agents to 1,000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Free Migration & Onboarding
Switch from Zendesk or Freshdesk with Free Expert Migration
Free expert migration from Zendesk, Freshdesk, or your in-house system. We buy out up to 6 months of your existing contract, and most teams are live in weeks.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Security and Compliance for Regulated Support Teams
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Help Desk Software FAQs
Help desk software is a system that tracks, assigns, and resolves customer or employee requests through tickets from submission to resolution.
It converts messages from channels like email, web forms, and chats into tickets, routes them to the right team, and tracks status until closure.
A ticketing system converts submitted customer issues into tickets that can be tracked, prioritized, and resolved. It focuses on organizing incoming requests. A help desk includes ticketing but adds automation, knowledge base management, reporting, SLA tracking, multichannel support, and team collaboration. In short: a ticketing system organizes support requests, and a help desk is the full customer support platform.
Yes. BoldDesk has native apps on iOS and Android, so agents can pick up tickets, reply, and update status away from a desk. See mobile help desk.
BoldDesk is cloud-based, built on a SaaS multi-tenant cloud-native architecture. There is no on-premise or self-hosted deployment option, so if your organisation requires software to run inside your own infrastructure, BoldDesk will not meet that requirement.
BoldDesk uses one all-inclusive plan priced by team size. It starts at $99 a month for 5 agents billed yearly and runs to $999 a month for 100 agents. Every plan includes a 15 day free trial, no credit card required, and a 30 day money-back guarantee. See full pricing.
Voice runs through native dialer integrations rather than a BoldDesk-built phone system. Aircall, Ringover, Exotel, Ozonetel, KrispCall, and Twilio all connect, so agents make and receive calls inside BoldDesk and every call is tracked as a ticket alongside email, chat, and social. See the full integrations list.
Yes. BoldDesk follows strong security practices, including role-based access controls, data encryption, single sign-on support, detailed audit logs, and compliance-aligned safeguards such as GDPR, HIPAA, and SOC 2-aligned controls. Because BoldDesk has a single plan, these apply to every customer rather than being reserved for an enterprise tier. For full details see the Trust and Security page.
Fast. Guided onboarding is included on every plan and most teams are productive within hours of go-live. Start the 15-day free trial with no credit card, connect your support inbox and any other channels you use, and you are taking tickets the same day. This applies whether you are buying helpdesk software for the first time or replacing a shared inbox and a spreadsheet.
Yes. BoldDesk offers free expert migration to move your data from tools like Zendesk, Freshdesk, or Zoho Desk. Tickets, contacts, knowledge base, and automations are rebuilt, you review everything in a live sandbox first, and most teams are live in weeks.
Starter AI credits are included in every plan. As of July 2026, bolddesk.com/pricing lists a limited-time offer under which subscription AI credits are included for the first 3 months from your subscription start date, with additional credits available for purchase after that. AI Copilot and AI Agents are add-ons on top of the base plan, charged at flat published rates rather than per resolution. See current pricing for the live terms.
BoldDesk is a commercial product with a 15 day free trial that unlocks every feature, no credit card required. Startups may qualify for a free plan based on eligibility. If you are switching from another vendor, BoldDesk buys out up to 6 months of your existing contract.
Ready to Switch Your Help Desk?
We migrate you free and buy out up to 6 months of your existing contract. And if it's not right, you get 100% back within 30 days. See the full pricing or take the product tour first.
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime