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Smart Customer Service Software for Every Business

Get 15% off for first year. Use code G2SAVE15  copy

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Trusted by companies of all sizes

Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos
Money back guarantee

30 Days money back guarantee,
no questions asked

Not fully satisfied with BoldDesk? We will refund 100% of your money within 30 days from the day of your purchase. Email support@bolddesk.com and we will refund immediately.

Everything You Need to Run Modern Customer Support

The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — in three simple plans with unlimited human agents.

Ticket Management
  • Unlimited Tickets
  • Email to Tickets
  • Ticket History
  • Ticket Tags
  • Message Tags
  • Canned Responses
  • Split Tickets
  • Clone Tickets
  • Related Tickets
  • Parent-Child Tickets
  • Time Tracking – Manual
  • Spam Tickets
  • Suspended Tickets
  • Delete Tickets
  • Private Tickets
  • Ticket Insights
  • Ticket Worklog
  • Edit & Delete Message
  • Export Tickets
  • Embedded Web Widgets
  • Embedded Web Forms
  • Time Tracking – Auto
  • Merge Ticket
  • Lock Ticket
  • Ticket Access Scope
  • Email Notification
  • In-App Notification
  • Agent Signature
  • Bulk Edit
  • Ticket Sharing
  • Forward Ticket
  • Convert Ticket Message to KB
  • Snooze Ticket new
  • Multiple ticket forms
  • Satisfaction Surveys (CSAT)
  • Multilingual Help Desk
  • Agent Shifts
  • Auto-Merge Tickets
  • Ticket Approvals
  • Category-Based Email Support
  • Side Threads
  • Attachment File Storage
  • Recurring Tickets
Customer Support Channels
  • Email
  • Live Chat
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Voice / Call
  • SMS
  • LINE
BoldDesk AI
  • Free AI Credits
  • AI Credits
  • Email AI Agent
  • AI Agents
  • AI Actions
  • Field prediction
  • Knowledge Sources
  • AI Copilot
  • Sentiment Analysis
  • AI Knowledge Base
  • Generative Replies
  • Thankyou Detector New
  • Ticket AI Agent New
Live Chat & Instant Messaging
  • Web Widget
  • Web SDK
  • Unlimited Concurrent Chat
  • Unlimited Message
  • Unlimited Contacts
  • Workflow
  • Automated Chat Assignment
  • Chat SLA
  • Outbound Message NEW
  • Business Hour
  • Offline Message
  • Holiday List
  • Automated CSAT
  • Canned Response
  • In-App Notification
  • Mobile App
  • Multilanguage
  • Email Transcript
  • Widget Customization
  • Custom Branding
  • Conversation History
  • Viewed Pages History
  • Visitor Notes
  • Tags
  • Conversation Private Note
  • Chat Views
  • Chat Insights
  • Pre Chat Form
  • Conversation Timeout
  • Sticky Buttons in Chat
  • In-Chat FAQs
  • Inactivity Based Workflows
  • Multiple Conversation NEW
Knowledge Base
  • Unlimited Articles
  • Public Knowledge Base
  • Internal or Private Knowledge Base
  • Article Sections (Hierarchy)
  • Article Comments
  • SEO for Knowledge Base
  • Link KB in Ticket
  • Article Advance Filter
  • Show Popular, Recent, Related Articles
  • Embeddable KB Widget
  • Full Screen Editor
  • Customer Portal
  • Print Article
  • Auto Suggest Articles
  • Article Reordering
  • Auto Save in Drafts
  • Article Insights
  • Clone Article
  • Share Article
  • Article Versioning & Restore
  • Article redirect support
  • Article Replicate
  • Article Expiration
  • Article Status Indicator
  • Import from Word Document
  • Approval Workflow Status
  • Article Feedback
  • Automatic Sitemap Generation
  • Automatic llms.txt Generation
  • Full TOC In KB NEW
  • Convert ticket response to article
  • Multilingual Knowledge Base
  • Article Template
  • Manage KB Tags
  • Bulk Edit
  • KB Export
  • Knowledge Base Specific to a Contact Group
  • Multibrand Knowledge Base
  • Estimate Read Time
Workflow Automation
  • Automation Rules on Ticket Creation
  • Automation Rules on Ticket Updates
  • Conditional Ticket Fields
  • Time Based Automation
  • Ticket Macros
  • Round Robin Ticket Assignment
  • Load Based Ticket Assignment
  • SLA Management
  • Business Hours
  • SLA Reminder Notification
  • SLA Escalation Notification
  • Holidays List
  • Agent Skills & Assignment New
Customization
  • Ticket Custom Fields
  • Ticket Form Fields
  • Ticket Fields Grouping
  • Field Dependencies
  • Field Display Condition
  • Agent Portal Customization
  • Customer Portal Customization
  • Custom Email Template
  • Custom Views
  • Custom Ticket Status
  • Custom Agent Roles
  • Custom Agent Status
  • Contact Custom Fields
  • Contact Group Custom Fields
Activities/Task Management
  • Unlimited Activities
  • Activity Worklog
  • Clone Activity
  • Watchers
  • Email Delivery Status
  • Activity History
  • Custom Activity Type
Customer Management
  • Unlimited Contacts
  • Unlimited Contact Group
  • Import Contacts
  • Import Contact Groups
  • Contact Activity History
  • Contact Group Activity History
  • Contact Impersonate
  • Export Contacts
  • Export Contact Groups
  • Contact Custom Fields
  • Merge Contact
  • Contact Group Custom Fields
  • Add Contacts to Multiple Contact Groups
Help Desk
  • Rebranding
  • Multibrand with Custom SSL Certificate
  • Custom Emails (Email to Ticket)
  • Multibrand Help Desk
  • Multibrand Knowledge Base
  • Multibrand with Custom Domain Mapping
Security
  • Single Sign-On (OAuth and OpenID)
  • Single Sign-On (JWT)
  • Two-Factor Authentication (2FA)
  • Social Login Integration
  • Advanced Password Polices
  • SOC 2 ® Type 2 certified
  • IP Range Restriction
  • Built-In SSL
  • Custom Domain Mapping
  • Custom Email Server
  • Digitally Signed Emails (DKIM) and DMARC
  • Email Spam Control
  • Roles and Permissions
  • Audit Logs
  • Data Redaction
  • HIPAA Compliance
Dashboard & Reports
  • Support Monitoring Dashboard
  • Support Traffic Dashboard
  • SLA Dashboard
  • Work Log Report
  • Ticket Conversation Report
  • Ticket Metrics Report
  • KB Dashboard
  • Export Report
  • Agent/Group Performance Dashboard
  • Contact/Contact Group Performance Dashboard
  • CSAT Dashboard
  • AI Credit Usage Dashboard
  • AI Credits Consumption & Balance
  • AI Agent Performance Dashboard
  • AI Agent Report
  • AI Copilot Report
  • Custom Dashboards
  • Scheduled Report
Developer Tools
  • Rest API Rate (Requests per Minute)
  • Webhooks
  • Mobile SDK for Helpdesk
  • Mobile SDK for Chat
Third- Party Integrations
  • Zapier
  • Jira
  • Salesforce
  • HubSpot
  • Pipedrive
  • Microsoft Teams
  • Shopify
  • Google Drive
  • Microsoft OneDrive
  • Dropbox
  • Slack
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Twilio
  • LINE
  • Twilio (Voice)
  • Gupshup for WhatsApp
  • PagerDuty
  • Stripe
  • WooCommerce
  • Custom Apps
  • Azure DevOps
  • Azure AD (Microsoft Entra ID)
  • Aircall
  • Ringover
  • Exotel (Ameyo)
  • Ozonetel
  • Asana
  • Calendly
  • BoldSign
  • Office 365 Calendar
  • MS Teams Meeting
  • Amazon CloudWatch New
  • Google Calendar New
  • Google Meet New
  • Make New
BoldDesk Mobile App
  • BoldDesk for iOS
  • BoldDesk for Android
Support
  • Knowledge Base
  • Email Support
  • Chat Support
  • Option to Choose your Data Center Location
  • Migration Assistance
  • Customer Success Manager

Still evaluating help desk platforms?

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