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Smart Customer Service Software for Every Business
Get 15% off for first year. Use code
G2SAVE15
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Cancel anytime
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No credit card required
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Cancel anytime
No of Agents
Pricing
AI Credits
Included for first 3 months
5
$99 $84.15
/month
billed yearly
500
credits /month
10
$199 $169.15
/month
billed yearly
1000
credits /month
25
$349 $296.65
/month
billed yearly
1500
credits /month
50
$499 $424.15
/month
billed yearly
2000
credits /month
75
$749 $636.65
/month
billed yearly
2500
credits /month
100
$999 $849.15
/month
billed yearly
3000
credits /month
* All prices are shown in USD($).
No of Agents
Pricing
AI Credits
Included for first 3 months
5
$124$105.4
per month
500
credits /month
10
$249$211.65
per month
1000
credits /month
25
$436$370.6
per month
1500
credits /month
50
$624$530.4
per month
2000
credits /month
75
$936$795.6
per month
2500
credits /month
100
$1249$1061.65
per month
3000
credits /month
* All prices are shown in USD($).
No of Agents
Pricing
AI Credits
Included for first 3 months
200
$1998 $1698.3
/month
billed yearly
4000
credits /month
300
$2999 $2549.15
/month
billed yearly
5000
credits /month
400
$3999 $3399.15
/month
billed yearly
6000
credits /month
500
$4999 $4249.15
/month
billed yearly
7000
credits /month
* All prices are shown in USD($).
No of Agents
Pricing
AI Credits
Included for first 3 months
200
$2498$2123.3
per month
4000
credits /month
300
$3749$3186.65
per month
5000
credits /month
400
$4999$4249.15
per month
6000
credits /month
500
$6249$5311.65
per month
7000
credits /month
* All prices are shown in USD($).
No of Agents
Pricing
AI Credits
Included for first 3 months
600
$5999 $5099.15
/month
billed yearly
8000
credits /month
700
$6999 $5949.15
/month
billed yearly
9000
credits /month
800
$7999 $6799.15
/month
billed yearly
10000
credits /month
900
$8999 $7649.15
/month
billed yearly
11000
credits /month
1000
$9999 $8499.15
/month
billed yearly
12000
credits /month
For more than 1000 agents, you can contact our team
* All prices are shown in USD($).
No of Agents
Pricing
AI Credits
Included for first 3 months
600
$7499$6374.15
per month
8000
credits /month
700
$8749$7436.65
per month
9000
credits /month
800
$9999$8499.15
per month
10000
credits /month
900
$11249$9561.65
per month
11000
credits /month
1000
$12499$10624.15
per month
12000
credits /month
For more than 1000 agents, you can contact our team
* All prices are shown in USD($).
Everything Included. No Feature Paywalls
BoldDesk includes the full platform — ticketing, live chat, AI workflows, automation, knowledge base, and reporting — all in one simple plan
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Ticketing System
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Email Ticketing
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Workflow Automation
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WhatsApp & SMS
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Custom Dashboard
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Role-Based Access Control
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Multibrand Help Desk
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Integration Marketplace
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SSO / SAML Authentication
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Free Migration
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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Instagram & Facebook
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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Instagram & Facebook
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Scheduled Reports
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Custom Email Templates
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Multiple SLAs & Business Hours
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API & Developer Platform
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Audit Logs
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Professional Onboarding
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Scheduled Reports
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Custom Email Templates
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Multiple SLAs & Business Hours
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API & Developer Platform
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Audit Logs
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Professional Onboarding
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AI Agents
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AI Copilot
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CSAT Surveys
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Knowledge Base
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Recurring Tickets
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Custom Fields
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Ticket Approval
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40+ Global Languages Including RTL
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HIPAA Compliance
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24x7 Support
Trusted by companies of all sizes
30 Days money back guarantee,
no questions asked
Not fully satisfied with BoldDesk? We will refund 100% of your money within 30 days from the day of your purchase. Email [email protected] and we will refund immediately.
Everything You Need to Run Modern Customer Support
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
Expand All 
Collapse All 
Collapse All
Ticket Management
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Unlimited Tickets
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Email to Tickets
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Ticket History
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Ticket Tags
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Message Tags
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Canned Responses
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Split Tickets
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Clone Tickets
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Related Tickets
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Parent-Child Tickets
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Time Tracking – ManualNEW
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Spam Tickets
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Suspended Tickets
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Delete Tickets
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Private Tickets
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Ticket Insights
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Ticket Worklog
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Edit & Delete Message
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Export Tickets
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Embedded Web Widgets
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Embedded Web Forms
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Time Tracking – AutoNEW
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Merge Ticket
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Lock Ticket
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Ticket Access Scope
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Email Notification
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In-App Notification
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Agent Signature
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Bulk Edit
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Ticket Sharing
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Forward Ticket
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Convert Ticket Message to KB
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Multiple ticket forms
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Satisfaction Surveys (CSAT)
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Multilingual Help Desk
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Agent Shifts
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Auto-Merge Tickets
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Ticket Approvals
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Category-Based Email Support
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Side Threads
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Attachment File Storage
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Recurring TicketsNew
Customer Support Channels
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Email
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Live Chat
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WhatsApp
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Facebook
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Instagram
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Telegram
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Voice / Call
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SMS
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LINE
BoldDesk AI
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Free AI Credits
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AI Credits
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Email AI AgentNEW
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AI Agents
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AI Actions
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Field predictionNEW
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Knowledge Sources
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AI Copilot
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Sentiment AnalysisNEW
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AI Knowledge Base
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Generative Replies
Live Chat & Instant Messaging
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Web Widget
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Web SDK
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Unlimited Concurrent Chat
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Unlimited Message
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Unlimited Contacts
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Workflow
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Automated Chat Assignment
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Chat SLA
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Outbound MessageNEW
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Business Hour
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Offline Message
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Holiday List
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Automated CSAT
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Canned Response
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In-App Notification
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Mobile App
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Multilanguage
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Email Transcript
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Widget Customization
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Custom Branding
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Conversation History
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Viewed Pages History
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Visitor Notes
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Tags
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Conversation Private Note
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Chat Views
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Chat Insights
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Pre Chat Form
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Conversation Timeout
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Sticky Buttons in Chat
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In-Chat FAQs
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Inactivity Based Workflows
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Multiple ConversationNEW
Knowledge Base
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Unlimited Articles
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Public Knowledge Base
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Internal or Private Knowledge Base
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Article Sections (Hierarchy)
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Article Comments
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SEO for Knowledge Base
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Link KB in Ticket
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Article Advance Filter
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Show Popular, Recent, Related Articles
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Embeddable KB Widget
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Full Screen Editor
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Customer Portal
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Print Article
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Auto Suggest Articles
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Article Reordering
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Auto Save in Drafts
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Article Insights
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Clone Article
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Share Article
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Article Versioning & Restore
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Article redirect support
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Article Replicate
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Article Expiration
-
Article Status Indicator
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Import from Word Document
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Approval Workflow Status
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Article Feedback
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Automatic Sitemap Generation
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Automatic llms.txt Generation
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Full TOC In KBNEW
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Convert ticket response to article
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Multilingual Knowledge Base
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Article Template
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Manage KB Tags
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Bulk Edit
-
KB Export
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Knowledge Base Specific to a Contact Group
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Multibrand Knowledge Base
-
Estimate Read Time
Workflow Automation
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Automation Rules on Ticket Creation
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Automation Rules on Ticket Updates
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Conditional Ticket Fields
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Time Based Automation
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Ticket Macros
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Round Robin Ticket Assignment
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Load Based Ticket Assignment
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SLA Management
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Business Hours
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SLA Reminder Notification
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SLA Escalation Notification
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Holidays List
Customization
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Ticket Custom Fields
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Ticket Form Fields
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Ticket Fields Grouping
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Field Dependencies
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Field Display Condition
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Agent Portal Customization
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Customer Portal Customization
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Custom Email Template
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Custom Views
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Custom Ticket Status
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Custom Agent Roles
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Custom Agent Status
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Contact Custom Fields
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Contact Group Custom Fields
Activities/Task Management
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Unlimited Activities
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Activity Worklog
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Clone Activity
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Watchers
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Email Delivery Status
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Activity History
-
Custom Activity Type
Customer Management
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Unlimited Contacts
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Unlimited Contact Group
-
Import Contacts
-
Import Contact Groups
-
Contact Activity History
-
Contact Group Activity History
-
Contact Impersonate
-
Export Contacts
-
Export Contact Groups
-
Contact Custom Fields
-
Merge Contact
-
Contact Group Custom Fields
-
Add Contacts to Multiple Contact Groups
Help Desk
-
Rebranding
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Multibrand with Custom SSL Certificate
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Custom Emails (Email to Ticket)
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Multibrand Help Desk
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Multibrand Knowledge Base
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Multibrand with Custom Domain Mapping
Security
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Single Sign-On (OAuth and OpenID)
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Single Sign-On (JWT)
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Two-Factor Authentication (2FA)
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Social Login Integration
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Advanced Password Polices
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SOC 2 ® Type II Compliance
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IP Range Restriction
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Built-In SSL
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Custom Domain Mapping
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Custom Email Server
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Digitally Signed Emails (DKIM) and DMARC
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Email Spam Control
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Roles and Permissions
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Audit Logs
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Data Redaction
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HIPAA Compliance
Dashboard & Reports
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Support Monitoring Dashboard
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Support Traffic Dashboard
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SLA Dashboard
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Work Log Report
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Ticket Conversation Report
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Ticket Metrics Report
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KB Dashboard
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Export Report
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Agent/Group Performance Dashboard
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Contact/Contact Group Performance Dashboard
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CSAT Dashboard
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AI Credit Usage Dashboard
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AI Credits Consumption & Balance
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AI Agent Performance Dashboard
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AI Agent Report
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AI Copilot Report
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Custom Dashboards
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Scheduled Report
Developer Tools
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Rest API Rate (Requests per Minute)
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Webhooks
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Mobile SDK for Helpdesk
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Mobile SDK for Chat
Third- Party Integrations
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Zapier
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Jira
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Salesforce
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HubSpot
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Pipedrive
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Microsoft Teams
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Shopify
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Google Drive
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Microsoft OneDrive
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Dropbox
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Slack
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WhatsApp
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Facebook
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Instagram
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Telegram
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Twilio
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LINE
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Twilio (Voice)NEW
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Gupshup for WhatsApp
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PagerDuty
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Stripe
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WooCommerce
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Custom Apps
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Azure DevOps
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Azure AD (Microsoft Entra ID)
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Aircall
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Ringover
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Exotel (Ameyo)
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Ozonetel
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Asana
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Calendly
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BoldSign
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Office 365 Calendar
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MS Teams Meeting
BoldDesk Mobile App
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BoldDesk for iOS
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BoldDesk for Android
Support
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Knowledge Base
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Email Support
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Chat Support
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Option to Choose your Data Center Location
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Migration Assistance
-
Customer Success Manager
Still evaluating help desk platforms?