Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Is there a limit on BoldDesk’s outbound emails?
Yes, the trial tenants are limited to send 30 emails per day for security reasons, while the active paid tenants
Where I can find my support email addresses for creating tickets via email?
To find your support email addresses, follow the steps below. Navigate to Admin > Support Emails. By navigating through the
How can I create a private/internal ticket?
Only agents have an option to create private/internal tickets using Agent Portal. At the time of ticket creation, enable the
Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?
An email notification for any case will not be sent to the customer/contact for a private ticket.
Can we disable email notifications?
Yes, you can disable the email notifications in the BoldDesk. Go to Admin > Email Notification and uncheck the checkbox
Is there a limit to the number of email tickets that can be created?
For security purposes, we should limit the inbound emails coming to email automation. So that, we can avoid any email
Is it possible to send an Escalation email to multiple agents?
Yes, you can set multiple agents in the escalation emails using the SLA automation triggers, and you can also send
Can we block specific emails/domains from creating/updating tickets via email?
Yes, the BoldDesk supports the email blocklists and whitelists. Navigate to Admin > Support Emails > Configuration > Blacklist Email
Is it possible to prevent tickets from being created if the support email address is in the CC field of an email?
We can’t prevent ticket creation in this case, so be careful. If you’re having an internal conversation with BoldDesk emails,
