Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Can I send emails in BoldDesk using my own mail servers?
No, BoldDesk does not currently support your own SMTP email server. You can use your own email, but it will
Can I send custom email notifications in addition to the default email notifications?
Yes, you can use our BoldDesk Triggers to create custom email notifications. Based on the ticket events, we have various
Can we customize the email notification content?
Yes, all email content in BoldDesk can be customized. navigate to Admin -> Email Notification -> Choose the appropriate email
Can I use my own support email instead of the BoldDesk email?
Yes, you can use your own email address as the support email address by enabling the following settings. Navigate to
What happens when an agent responds to an email notification?
The Agent replies will be published as public comments, and all ticket members will be notified. Updating via email does
When creating a ticket in BoldDesk, can we use a reply-to email address as the requester?
Yes, the ticket Requester can be the Reply-to email address. You must enable the following option in order to use
How to upload files larger than 20 MB?
BoldDesk supports uploading files up to 20 MB. Since this is not a file-sharing app, the certain limit has been imposed
I have updated confidential information in the ticket, how to edit the message?
Yes, There is an option available to edit/delete updates, but an email alert will not be sent for any edit
What is a contact group?
A contact group is an entity to group related contacts/users. You may also consider a contact group as a company
