Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
If a customer I referred makes a purchase and returns the order, do I still get paid?
No, commissions are not paid on refunded or returned orders, per standard affiliate practice.
What happens if the customer upgrades or downgrades?
If the customer upgrades or downgrades their subscription during the 12-month payment period to a higher (more expensive) or lower
Can I refer myself? What happens if I’m both the affiliate and the customer?
We cannot process payments if the Affiliate and the Customer (the person who clicked on the affiliate link and purchased
I reached my $100 payment threshold. Why didn’t I receive a payment?
If you believe you qualify for a commission payment by reaching the $100 threshold and have not received the payment,
Is it necessary to login for viewing the tickets?
Yes, user should be logged in to view the tickets.
What is BoldDesk account URL?
The BoldDesk account URL is the domain name of your support desk. This domain name could be yourcompany.Bolddesk.com or a
Can I use a custom domain account for the mobile app?
Yes, if you have a custom domain for your BoldDesk Account, you can also use it to log in on
Does deep/universal linking work for custom domains?
Deep or universal links are only functional with default domains that follow the format of yourcompanyname.bolddesk.com. Custom domains like support.mycompany.com,
What is a Help Desk Software?
Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system
