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BoldDesk AIstar

Turn Possibility into Reality with AI

Discover how BoldDesk AI empowers support teams to move faster, handle more, and deliver better experiences—without burning out.

  • 50% reduction in first-response time
  • 3× faster replies
  • 40% fewer repetitive tickets
  • 20% rise in overall CSAT 
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Trusted by companies of all sizes

Trusted by companies

Why Teams Love BoldDesk AI

Empower agents. Delight customers. Scale support.

Resolve Faster—Without Adding Headcount

Let AI handle the repetitive 40% of tickets so your agents can focus on high-value conversations. From summaries to full resolutions, BoldDesk AI accelerates every step.

  • Up to 3× faster responses.
  • 30% fewer tickets per agent.

Keep Every Interaction On-Brand and On-Point

BoldDesk AI adapts to your company’s voice and values. Whether you're friendly, formal, or fun—your support always sounds consistent, human, and helpful.

  • Custom tone.
  • Multilingual replies in 30+ languages.

See Impact, Not Just Activity

No guesswork. Track real ROI with AI dashboards—see how much time you’re saving, what AI is handling, and how it’s boosting CSAT.

  • 20% average CSAT increase.
  • Real-time AI usage reports.
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What Powers the Transformation

Smarter Tools. Better Support. Less Effort.

AI Agent

AI Agent – Your 24/7 Virtual Support Rep

tick iconHandles up to 40% of queries end-to-end, freeing up your team.
tick iconCalls external APIs to fetch order info, cancel requests, and more.
tick iconCustomizes tone to reflect your brand voice—professional or playful.
AI Copilot

AI Copilot – Work Smarter, Not Harder

tick iconInstantly drafts responses based on ticket context.
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tick iconSummarizes ticket history in one click—agents save up to 2 mins per ticket.
AI Actions

AI Actions – Automate What Slows You Down

tick iconLet AI handle refunds, CRM updates, or product lookups automatically.
tick iconAutomatically insert AI replies into email notifications—instant answers, no touch.
AI Agent
AI Copilot
AI Actions
AI Agent

Your 24/7 Virtual Support Rep

Handles up to 40% of queries end-to-end, freeing up your team.
Calls external APIs to fetch order info, cancel requests, and more.
Customizes tone to reflect your brand voice—professional or playful.
ai-agent
AI Copilot

Work Smarter, Not Harder

Instantly drafts responses based on ticket context.
Suggests knowledge base articles automatically.
Summarizes ticket history in one click—agents save up to 2 mins per ticket.
ai-copilot
 
AI Actions

Automate What Slows You Down

Let AI handle refunds, CRM updates, or product lookups automatically.
Automatically insert AI replies into email notifications—instant answers, no touch.
ai-actions
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Customer Story

How One Leader Changed Everything

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Jenna

Meet Jenna: From Drowning in Tickets to Driving Delight

Jenna’s team was overwhelmed by 500+ tickets daily. SLAs were slipping, agents were burned out, and customer satisfaction was falling.

Then she enabled BoldDesk AI star

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Day 1

Agents drafted replies 3× faster with the Copilot. 

Customer story line
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Week 1

40% of FAQs auto-resolved by the AI Agent. 

Customer story line
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Month 1

Ticket volume per agent dropped by 25%, and customer satisfaction jumped 20%.

Customer story line
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Now Jenna has weekends free—and a support operation she’s proud of.

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Day 1

Agents drafted replies 3× faster with the Copilot. 

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Week 1

40% of FAQs auto-resolved by the AI Agent. 

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Month 1

Ticket volume per agent dropped by 25%, and customer satisfaction jumped 20%.

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Now Jenna has weekends free—and a support operation she’s proud of.

AI That Moves the Metrics

Proof You Can Show to Your CEO

Track everything with live dashboards

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Track everything with live dashboards

Where BoldDesk AI Works Best

Intelligence Across the Entire Support Stack

AI in Tickets

Auto-reply, summarize threads, suggest responses, and translate seamlessly.

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AI in Live Chat

AI in Knowledge Base

AI in Email & Notifications

AI in Social Media & SMS

Faster replies, happier customers

Auto-reply, summarize threads, suggest responses, and translate seamlessly.

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Faster replies, happier customers

Respond instantly, escalate only when needed.

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Faster replies, happier customers

Generate, optimize, and translate content.

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Faster replies, happier customers

Pre-fill answers into outgoing emails for faster handling.

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Faster replies, happier customers

Keep tone consistent while handling DMs at scale.

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Faster replies, happier customers

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Enterprise-Grade Security You Can Trust

BoldDesk AI is Built for Compliance and Privacy

  • Hosted on Azure OpenAI—your data stays in your tenant.
  • Fully compliant with GDPR and SOC-2. 
  • No data is shared with third parties, including OpenAI.
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Enterprise-Grade Security You Can Trust

Hear It from BoldDesk Users

Read Reviews

"BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%."

Amy,

Customer Engagement Team at Syncfusion

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“Almost overnight, a problem that I’ve been fighting with every other day went away.”

Mike Omiccioli,

Apexa iQ

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“It’s a very good solution.”

Luc Fombonne,

ioteecs

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Frequently Asked Questions

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Imagine Cutting Ticket Volume by 30% —Without Hiring More Agents

Let BoldDesk AI Do the Heavy Lifting While Your Team Shines

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