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Customer Service Starts with the Whole Team

Empower your customer support with BoldDesk’s AI-powered platform. Deliver top-tier service, simplify workflows, save time, and grow seamlessly—all while keeping costs under control.

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13M+ Tickets Handled Since 2022!

Trusted by companies of all sizes

Trusted by companies
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Support That Adapts to Your Whole Team — Not Just a Few Agents

BoldDesk is built for today's teams. Let everyone contribute to great customer service — without adding cost or complexity.

Why Traditional Help Desks Fall Short BoldDesk is Built for Today’s Teams
  • wrong They're built for a different era — slow, siloed, and seat-obsessed.
  • tick Let everyone contribute to great customer service — without adding cost or complexity.
  • wrong Every agent needs a license — even if they log in once a week
  • tick Unlimited agents on all plans — invite your whole company, no extra cost.
  • wrong Teams outside support stay disconnected — no way for Product, Finance, or Dev to jump in.
  • tick Cross-functional access — any team can join, contribute, and help resolve tickets
  • wrong Conversations happen everywhere — Slack, email, meetings — except in the help desk.
  • tick Centralized collaboration — internal notes, mentions, and shared views right inside the ticket.
  • wrong Slower due to back-and-forth and siloed info
  • tick Customer Response Time - is faster with real-time team input.
  • wrong You’re paying more just to collaborate — every extra seat adds to your bill.
  • tick Flat-rate pricing — scale support without scaling your bill

Why Traditional Help Desks Fall Short

They're built for a different era — slow, siloed, and seat-obsessed.

BoldDesk is Built for Today’s Teams

Let everyone contribute to great customer service — without adding cost or complexity.
wrong
Every agent needs a license — even if they log in once a week
tick
Unlimited agents on all plans — invite your whole company, no extra cost.
wrong
Teams outside support stay disconnected — no way for Product, Finance, or Dev to jump in.
tick
Cross-functional access — any team can join, contribute, and help resolve tickets
wrong
Conversations happen everywhere — Slack, email, meetings — except in the help desk.
tick
Centralized collaboration — internal notes, mentions, and shared views right inside the ticket.
wrong
Slower due to back-and-forth and siloed info
tick
Customer Response Time - is faster with real-time team input.
wrong
You’re paying more just to collaborate — every extra seat adds to your bill.
tick
Flat-rate pricing — scale support without scaling your bill.
Why Traditional Help Desks Fall Short BoldDesk is Built for Today’s Teams
  • wrong They're built for a different era — slow, siloed, and seat-obsessed.
  • tick Let everyone contribute to great customer service — without adding cost or complexity.
  • wrong Every agent needs a license — even if they log in once a week
  • tick Unlimited agents on all plans — invite your whole company, no extra cost.
  • wrong Teams outside support stay disconnected — no way for Product, Finance, or Dev to jump in.
  • tick Cross-functional access — any team can join, contribute, and help resolve tickets
  • wrong Conversations happen everywhere — Slack, email, meetings — except in the help desk.
  • tick Centralized collaboration — internal notes, mentions, and shared views right inside the ticket.
  • wrong Slower due to back-and-forth and siloed info
  • tick Customer Response Time - is faster with real-time team input.
  • wrong You’re paying more just to collaborate — every extra seat adds to your bill.
  • tick Flat-rate pricing — scale support without scaling your bill

Save More. Resolve Faster. Support Better.

Cut support costs by up to 50% or more

Respond to customers 3x faster

Centralized communication across teams

Scale support without scaling cost

Enterprise-Grade Support Software Built for Growing Teams

Revolutionize your support with BoldDesk, the all-in-one platform powered by Syncfusion’s 24+ years of enterprise expertise. Deliver seamless, scalable, and exceptional customer experiences effortlessly.

AI-Powered Ticketing

Enhance efficiency and automate workflows with an AI-powered ticketing system designed for smarter support.

Live Chat

Provide real-time customer support directly through your website or app for better engagement.

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Live Chat

Provide real-time customer support directly through your website or app for better engagement.

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Knowledge Base

Empower customers with a centralized, self-service repository of information and resources.

Knowledge Base

Empower customers with a centralized, self-service repository of information and resources.

Omnichannel

Unify support channels like chat, email, and WhatsApp in one platform for seamless communication.

AI Copilot

Boost efficiency and reduce support workloads with AI-powered tools and smart automations.

Workflows

Automate processes to improve efficiency across your help desk operation.

AI Answers

Deliver instant solutions when customers need it most.

Analytics

Track metrics to improve help desk performance and service.

Integrations

Easily integrate BoldDesk with your favourite applications and do more.

CSAT

Measure customer satisfaction (CSAT) to evaluate service and improve support.

Customization

Tailor BoldDesk to meet your unique business requirements.

Task Management

Efficiently create and manage tasks to resolve customer issues.

Mobile App

Assist customers anytime, anywhere with BoldDesk’s mobile app.

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Hassle-Free Migration to BoldDesk

Think Switching is Hard? We Will Handle the Migration for Free!

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1. Get Up and Running Without Contract Worries

  • We will take care of your current contract so switching is worry-free.

2. Seamless Migration & Zero Risk

  • Don’t pay us until your current vendor license period ends.
  • Seamless migration guaranteed, with zero risk to your workflows or data.

3. Faster Onboarding & Happier Teams

  • Personalized onboarding and training to get your team up and running quickly.

4. Enterprise-Grade Security at Every Step

  • Your data is protected with enterprise-grade security at every step of migration.

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Use Cases

Solutions for Every Industry

BoldDesk solves the most common problems for small to medium businesses across different industries.

SaaS & Tech

Simplify support operations for your tech-savvy customers.

Deliver seamless customer support with AI-powered tools and enterprise-grade efficiency tailored for SaaS.

  • Manage high-ticket volumes with AI-powered ticketing.
  • Centralize communication with omnichannel support.
  • Streamline workflows to improve team productivity.
saas-tech
E-Commerce & Retail

Provide personalized customer experiences at every stage of the journey

Simplify returns, shipping updates, and inquiries with BoldDesk’s dynamic helpdesk platform.

  • Offer real-time assistance with live chat support.
  • Resolve inquiries faster with automated workflows.
  • Ensure 24/7 self-service access via a robust knowledge base.
ecommerce
Banking & Finance

Deliver secure, compliant, and efficient customer service

Build trust with enterprise-grade security and streamline complex customer interactions.

  • Safeguard sensitive data with enterprise-grade security.
  • Automate repetitive workflows for faster resolutions.
  • Stay compliant with industry regulations using secure ticketing.
banking
Healthcare

Ensure reliable patient support with compliance-ready tools

Manage patient queries securely while streamlining healthcare workflows with BoldDesk’s modern platform.

  • Simplify appointment management and task assignments.
  • Empower patients with self-service knowledge resources.
healthcare
Startup
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Scale customer support while staying budget-friendly

Grow confidently with a modern helpdesk solution designed to keep costs low and performance high.

  • Get started with free onboarding and training.
  • Automate processes to boost team efficiency.
  • Scale effortlessly with flexible, enterprise-grade features.
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CUSTOMER TESTIMONIALS

Don’t Take Our Word for It

Here are a few kind words from some of our happy customers.

Read Reviews

“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

Amy,

Customer Engagement Team at Syncfusion

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“Almost overnight, a problem that I've been fighting with every other day went away.”

Mike Omiccioli

Apexa iQ

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“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

Luc Fombonne

ioteecs

Read Customer Story right arrow icon

"BoldDesk cut our response times in half while keeping our agents focused on high-value issues."

John S

Head of Customer Support

Ethos Beauty Partners

"Thanks to BoldDesk’s AI-driven workflows, our ticket resolution rate is at an all-time high."

Harsha R

Support Team Lead

LTIMindtree

"Switching to BoldDesk was seamless—our entire team adapted in just a few days."

Carlos R

VP of Operations

Movisis Tecnologia Limited

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Why BoldDesk?

An enterprise-grade helpdesk solution packed with premium features—without the premium price tag.

Effortless to Use

BoldDesk’s intuitive interface ensures your team gets up to speed quickly—no steep learning curve. Simplicity meets efficiency for seamless customer support.

Secure & Reliable

BoldDesk delivers enterprise-grade security and reliable performance, ensuring your data and operations stay safe at all times.

Backed by 24+ Years of Excellence

Built by Syncfusion, a trusted leader in enterprise software with over 24 years of proven expertise.

Hassle-Free Migration & Onboarding

Switch to BoldDesk with secure data transfer—over 1M+ tickets migrated—and tailored workflows to get started in minutes.

Cost-Effective and Scalable

Designed for businesses of all sizes, BoldDesk grows with you, offering unbeatable value without compromising quality.

Outstanding Customer Support

Available 24/5, BoldDesk provides expert assistance whenever you need it—just a click away

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The Perfect Solution for Enterprise-Scale

Desktop HP Awards
Mobile HP Awards

Cost-Effective at Scale

Free Migration Support

24+ Years in Business

SOC 2 Certified

Dedicated Account Manager

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Who we are?

About BoldDesk

BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 24 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.

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Countries

Syncfusion has empowered developers in 100+ countries with world-class software solutions.

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Fortune 500

Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.

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Developers

A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.

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Companies

Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.

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Years

With 24+ years of expertise in software development, we bring a strong foundation to customer support solutions.

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Test out all the features of BoldDesk

Start your 15-day free trial with instant access


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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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