Best #1 Zendesk Alternative

Smarter Customer Support Starts Here
100% AI-First, 0% Human Delay

Supercharge your customer support with BoldDesk’s AI-powered platform. Deliver exceptional service, streamline workflows, save time, and scale effortlessly—all at a lower cost.

No credit card required

13M+ Tickets Handled Since 2022!

Trusted by companies of all sizes

BoldDesk Is Winning Over Traditional Help Desk Users

BoldDesk is built for today's teams. Let everyone contribute to great customer service — without adding cost or complexity.

Why Traditional Help Desks Fall Short		BoldDesk is Built for Today’s Teams
Manual responses, often delayed (hours)		3x faster replies via AI-driven automation
Limited to business hours		24/7 availability for instant solutions with AI Agent
Manual ticket processing, high agent workload		Automates 80% of routine interactions
Inconsistent due to manual processes		20% CSAT increase with personalized AI responses
Limited, requires additional resources		Super charge your replies with 30+ languages

Save More. Resolve Faster. Support Better.

Cut support costs by up to 80% or more

Respond to customers 3x faster with real-time collaboration

Centralized communication across teams and channels

Scale support without scaling your bill

Enterprise-Grade Support Software Built for Growing Teams

Revolutionize your support with BoldDesk, the all-in-one platform powered by Syncfusion’s 24+ years of enterprise expertise. Deliver seamless, scalable, and exceptional customer experiences effortlessly.

AI Agent

AI Agent – Your 24/7 Virtual Support Rep

Handles up to 80% of queries end-to-end, freeing up your team.

Calls external APIs to fetch order info, cancel requests, and more.

Customizes tone to reflect your brand voice—professional or playful.

AI Copilot

AI Copilot – Work Smarter, Not Harder

Instantly drafts responses based on ticket context.

Suggests knowledge base articles automatically.

Summarizes ticket history in one click—agents save up to 2 mins per ticket.

AI Actions

AI Actions – Automate What Slows You Down

Let AI handle refunds, CRM updates, or product lookups automatically.

Automatically insert AI replies into email notifications—instant answers, no touch.

Provide real-time customer support directly through your website or app for better engagement.

Empower customers with a centralized, self-service repository of information and resources.

Unify support channels like chat, email, and WhatsApp in one platform for seamless communication.

Where BoldDesk AI Works Best

Intelligence Across the Entire Support Stack

AI in Live Chat

Respond instantly, escalate only when needed.

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AI in Tickets

AI in Knowledge Base

AI in Email & Notifications

AI in Social Media & SMS

AI in Tickets

Auto-reply, summarize threads, suggest responses, and translate seamlessly.

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AI in Live Chat

Respond instantly, escalate only when needed.

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AI in Knowledge Base

Generate, optimize, and translate content.

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AI in Email & Notifications

Pre-fill answers into outgoing emails for faster handling.

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AI in Social Media & SMS

Keep tone consistent while handling DMs at scale.

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No credit card required

Use Cases

Solutions for Every Industry

BoldDesk solves the most common problems for small to medium businesses across different industries.

SaaS & Tech

E-Commerce & Retail

Banking & Finance

Healthcare

Startup

SaaS & Tech

E-Commerce & Retail

Banking & Finance

Healthcare

Startup

SaaS & Tech

Simplify support operations for your tech-savvy customers.

Deliver seamless customer support with AI-powered tools and enterprise-grade efficiency tailored for SaaS.

Manage high-ticket volumes with AI-powered ticketing.
Centralize communication with omnichannel support.
Streamline workflows to improve team productivity.

E-Commerce & Retail

Provide personalized customer experiences at every stage of the journey

Simplify returns, shipping updates, and inquiries with BoldDesk’s dynamic helpdesk platform.

Offer real-time assistance with live chat support.
Resolve inquiries faster with automated workflows.
Ensure 24/7 self-service access via a robust knowledge base.

Banking & Finance

Deliver secure, compliant, and efficient customer service

Build trust with enterprise-grade security and streamline complex customer interactions.

Safeguard sensitive data with enterprise-grade security.
Automate repetitive workflows for faster resolutions.
Stay compliant with industry regulations using secure ticketing.

Healthcare

Ensure reliable patient support with compliance-ready tools

Manage patient queries securely while streamlining healthcare workflows with BoldDesk’s modern platform.

Simplify appointment management and task assignments.
Empower patients with self-service knowledge resources.

Startup

Scale customer support while staying budget-friendly

Grow confidently with a modern helpdesk solution designed to keep costs low and performance high.

Get started with free onboarding and training.
Automate processes to boost team efficiency.
Scale effortlessly with flexible, enterprise-grade features.

CUSTOMER TESTIMONIALS

Don’t Take Our Word for It

Here are a few kind words from some of our happy customers.

Why BoldDesk?

An enterprise-grade helpdesk solution packed with premium features—without the premium price tag.

Effortless to Use

BoldDesk’s intuitive interface ensures your team gets up to speed quickly—no steep learning curve. Simplicity meets efficiency for seamless customer support.

Secure & Reliable

BoldDesk delivers enterprise-grade security and reliable performance, ensuring your data and operations stay safe at all times.

Backed by 24+ Years of Excellence

Built by Syncfusion, a trusted leader in enterprise software with over 24 years of proven expertise.

Hassle-Free Migration & Onboarding

Switch to BoldDesk with secure data transfer—over 1M+ tickets migrated—and tailored workflows to get started in minutes.

Cost-Effective and Scalable

Designed for businesses of all sizes, BoldDesk grows with you, offering unbeatable value without compromising quality.

Outstanding Customer Support

Available 24/5, BoldDesk provides expert assistance whenever you need it—just a click away

No credit card required

Schedule a Demo

No credit card required

The Perfect Solution for Enterprise-Scale

Cost-Effective at Scale

Free Migration Support

24+ Years in Business

SOC 2 Certified

Dedicated Account Manager

White labelling

Who we are?

About BoldDesk

BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 24 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.

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Countries

Syncfusion has empowered developers in 100+ countries with world-class software solutions.

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Fortune 500

Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.

0 M+

Developers

A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.

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Companies

Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.

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Years

With 24+ years of expertise in software development, we bring a strong foundation to customer support solutions.

Test out all the features of BoldDesk

Smarter Customer Support Starts Here 100% AI-First, 0% Human Delay

No credit card required

13M+ Tickets Handled Since 2022!

Trusted by companies of all sizes

BoldDesk Is Winning Over Traditional Help Desk Users​

Why Traditional Help Desks Fall Short

BoldDesk is Built for Today’s Teams

Save More. Resolve Faster. Support Better.

Enterprise-Grade Support Software Built for Growing Teams

AI Agent – Your 24/7 Virtual Support Rep

AI Copilot – Work Smarter, Not Harder

AI Actions – Automate What Slows You Down

Where BoldDesk AI Works Best

Intelligence Across the Entire Support Stack

AI in Live Chat

AI in Tickets

AI in Knowledge Base

AI in Email & Notifications

AI in Social Media & SMS

Solutions for Every Industry

Simplify support operations for your tech-savvy customers.

Provide personalized customer experiences at every stage of the journey

Deliver secure, compliant, and efficient customer service

Ensure reliable patient support with compliance-ready tools

Scale customer support while staying budget-friendly

Don’t Take Our Word for It

“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

“Almost overnight, a problem that I've been fighting with every other day went away.”

“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

"BoldDesk cut our response times in half while keeping our agents focused on high-value issues."

"Thanks to BoldDesk’s AI-driven workflows, our ticket resolution rate is at an all-time high."

"Switching to BoldDesk was seamless—our entire team adapted in just a few days."

Why BoldDesk?

Effortless to Use

Secure & Reliable

Backed by 24+ Years of Excellence

Hassle-Free Migration & Onboarding

Cost-Effective and Scalable

Outstanding Customer Support

The Perfect Solution for Enterprise-Scale

Cost-Effective at Scale

Free Migration Support

24+ Years in Business

SOC 2 Certified

Dedicated Account Manager

White labelling

About BoldDesk

Countries

Fortune 500

Developers

Companies

Years

Start your 15-day free trial with instant access

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Next Step: Experience BoldDesk - No credit card required.

Smarter Customer Support Starts Here
100% AI-First, 0% Human Delay

BoldDesk Is Winning Over Traditional Help Desk Users