One flat fee, Unlimited Agents

Choose the number of customer tickets per month 500 Tickets

500 1500 2500 3500 4500 6000 8000 10000 More

Essential

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.3 per overage ticket

Includes these features:

Pro

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.4 per overage ticket

All Essential features, plus:

Business

Talk to us

$0.00 ^/month _{$0.00 billed yearly}

0 tickets/year
$0.5 per overage ticket

Scalable pricing model tailored for your team

All Pro features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Need More Tickets? Let’s Build a Custom Plan for You—Talk to Our Experts Today!

Usage	Essential	Pro	Business
No. of Agents	Unlimited	Unlimited	Unlimited
No. of contacts/end users	Unlimited	Unlimited	Unlimited
Tickets	0	0	0
Ticket overage fee	$0.3/ticket	$0.4/ticket	$0.5/ticket
Chat conversations	–	0	0
Chat conversation overage fee	–	$0.4/chat	$0.5/chat
Activities/tasks	–	–	0

Essential

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.3 per overage ticket

Includes these features:

Pro

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.4 per overage ticket

All Essential features, plus:

Business

Talk to us

$0.00 ^{/flat fee} _/month

0 tickets/month
$0.5 per overage ticket

Scalable pricing model tailored for your team

All Pro features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

Need More Tickets? Let’s Build a Custom Plan for You—Talk to Our Experts Today!

Compare all the plans & features

Usage	Essential	Pro	Business
No. of Agents	Unlimited	Unlimited	Unlimited
No. of contacts/end users	Unlimited	Unlimited	Unlimited
Tickets	0	0	0
Ticket overage fee	$0.3/ticket	$0.4/ticket	$0.5/ticket
Chat conversations	–	0	0
Chat conversation overage fee	–	$0.4/chat	$0.5/chat
Activities/tasks	–	–	0

BoldDesk® for startups

Get 12 months for free on Momentum plan. Save up to $4,320 to invest in growth.

BoldDesk® for Non Profits

Get your free 10 Agents on Momentum plan.

Bring AI into your Customer Support with BoldDesk

BoldDesk AI helps your team move faster, stay focused, and deliver exceptional customer experiences—consistently.

We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Ready to switch

Effortless onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

30-day money-back guarantee

We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.

Features

Essential

Pro

Business

Ticket Management

Email to Tickets
Ticket History
Ticket Tags
Message Tags
Canned Responses
Split Tickets
Clone Tickets
Related Tickets
Parent-Child Tickets
Spam Tickets
Suspended Tickets
Delete Tickets
Private Tickets
Ticket Insights
Ticket Worklog
Edit & Delete Message
Export Tickets
Embedded Web Widgets
Embedded Web Forms
Merge Ticket
Lock Ticket
Ticket Access Scope
Email Notification
In-App Notification
Agent Signature
Bulk Edit
Ticket Sharing
Forward Ticket
Convert Ticket Message to KB
Multiple ticket forms
Satisfaction Surveys (CSAT)
Multilingual Help Desk
Agent Shifts
Auto-Merge Tickets
Ticket Approvals
Category-Based Email Support
Attachment File Storage	100GB	500 GB	1 TB

Customer Support Channels

Email
Live Chat
WhatsApp
Facebook
Instagram
Telegram
Voice / Call	Via integration	Via integration
SMS	Via integration	Via integration

BoldDesk AI

Generative AI Search
AI Agents
AI Actions
Agent Copilot
AI Assist
AI Powered Knowledge Base

Live Chat & Instant Messaging

Web Widget
Web SDK
Unlimited Concurrent Chat
Unlimited Message
Unlimited Contacts
Workflow
Automated Chat Assignment
Chat SLA
Business Hour
Offline Message
Holiday List
Automated CSAT
Canned Response
In-App Notification
Mobile App
Multilanguage
Email Transcript
Multibrand
Widget Customization
Custom Branding
Conversation History
Viewed Pages History
Visitor Notes
Tags
Conversation Private Note
Chat Views
Chat Insights

Knowledge Base

Unlimited Articles
Public Knowledge Base
Internal or Private Knowledge Base
Generative AI Search
Article Sections (Hierarchy)
Article Comments
SEO for Knowledge Base
Link KB in Ticket
Article Advance Filter
Show Popular, Recent, Related Articles
Estimate Read Time
Full Screen Editor
Customer Portal
Print Article
Auto Suggest Articles
Article Reordering
Auto Save in Drafts
Article Insights
Clone Article
Share Article
Embeddable KB Widget
Article redirect support
Article Replicate
Article Expiration
Article Status Indicator
Import from Word Document
Approval Workflow Status
Article Feedback
Automatic Sitemap Generation
Article Versioning & Restore
Convert ticket response to article
Tag Management
Multilingual Knowledge Base
Article Template
Manage KB Tags
Bulk Edit
Knowledge Base Specific to a Contact Group
Multibrand Knowledge Base

Workflow Automation

Automation Rules on Ticket Creation
Automation Rules on Ticket Updates
Time Based Automation
Ticket Macros
Conditional Ticket Fields
Round Robin Ticket Assignment
Load Based Ticket Assignment
SLA Management	Single	Multiple	Multiple
Business Hours	Single	Multiple	Multiple
SLA Reminder Notification
SLA Escalation Notification
Holidays List	Single	Multiple	Multiple

Customization

Ticket Custom Fields
Ticket Form Fields
Ticket Fields Grouping
Field Dependencies
Field Display Condition
Agent Portal Customization
Customer Portal Customization
Custom Email Template
Custom Views
Custom Ticket Status
Custom Agent Roles
Custom Agent Status
Contact Custom Fields Status
Contact Group Custom Fields

Activities/Task Management

Unlimited Activities
Activity Worklog
Clone Activity
Watchers
Email Delivery Status
Activity History
Custom Activity Type

Customer Management

Unlimited Contacts
Unlimited Contact Group
Import Contacts
Import Contact Groups
Contact Activity History
Contact Group Activity History
Contact Impersonate
Export Contacts
Export Contact Groups
Contact Custom Fields
Merge Contact
Contact Group Custom Fields
Add Contacts to Multiple Contact Groups

Help Desk

Rebranding
Custom Emails (Email to Ticket)	10	25	50
Multibrand Help Desk			25 brands
Multibrand Knowledge Base
Multibrand with Custom Domain Mapping
Multibrand with Custom SSL Certificate

Security

Single Sign-On (OAuth and OpenID)
Two-Factor Authentication (2FA)
Social Login Integration
Advanced Password Polices
SOC 2 ® Type II Compliance
IP Range Restriction
Built-In SSL
Custom Domain Mapping
Custom Email Server
Digitally Signed Emails (DKIM) and DMARC
Email Spam Control
Roles and Permissions
Audit Logs

Dashboard & Reports

Support Monitoring Dashboard
Support Traffic Dashboard
SLA Dashboard
Work Log Report
Ticket Conversation Report
Ticket Metrics Report
KB Dashboard
Export Report
Agent/Group Performance Dashboard
Contact/Contact Group Performance Dashboard
CSAT Dashboard
AI Usage Dashboard
AI Conversation Report
Scheduled Report

Integrations

Rest API Rate (Requests per Minute)	100	300	500
Webhooks

Third-Party Integrations

Zapier
Jira
Salesforce
HubSpot
Pipedrive
Microsoft Teams
Slack
Gupshup for WhatsApp
Shopify
Stripe
WooCommerce
Google Drive
Microsoft OneDrive
Dropbox
Custom Apps
Azure DevOps
Azure AD (Microsoft Entra ID)
Aircall
Ringover
Exotel (Ameyo)
Ozonetel
Asana
Office 365 Calendar
MS Teams Meeting

BoldDesk Mobile App

BoldDesk for iOS
BoldDesk for Android

Support

Knowledge Base
Email Support – 24X5
Chat Support – 24X5
Option to Choose your Data Center Location
Migration Assistance
Customer Success Manager

Frequently Asked Questions

What is included in the Unlimited Agents plan?

BoldDesk’s Unlimited Agents plan truly supports an unlimited number of agents. There is no need to pay per seat, agent, user, or license. For deployments up to 1,000 agents, a shared instance is used. For deployments larger than 1,000 agents, a dedicated instance is provisioned, which incurs additional costs.

Who is an agent?

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

What happens when we reach the total ticket limit?

When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.

Can I delete tickets to avoid exceeding the total ticket limit?

No, deleted tickets are considered in the total ticket count. However, once a ticket has been deleted, it cannot be recovered.

Are migrated tickets considered in the total ticket count?

Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.

What type of payment do you accept?

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

Can I upgrade or downgrade my subscription?

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

Can I cancel my subscription?

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.