The Black Friday Deal for 2023 is live now. Get Flat 50% OFF on all yearly plans! Get Your Deal

Simple Help Desk pricing
that works for everyone


$12 /agent /month $144 billed yearly
$15Save 20%

Ideal for small business and startup

Includes all the features



$20/agent /month$240 billed yearly
$24Save 20%

Ideal for larger teams with SSO

All Starter features, plus


$40/agent /month$480 billed yearly
$50Save 20%

For companies seeking enterprise-grade features

All Growth features, plus


$15 per agent per month

Ideal for small business and startup

Includes all the features



$24per agentper month

Ideal for larger teams with SSO

All Starter features, plus


$50per agentper month

For companies seeking enterprise-grade features

All Growth features, plus


Free for limited time.

Artificial Intelligence (Beta)

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help

Ticket Management

Unlimited Tickets

Email to Tickets

Ticket History

Ticket Tags

Message Tags

Canned Responses

Split Tickets

Clone Tickets

Related Tickets

Parent-Child Tickets

Spam Tickets

Suspended Tickets

Deleted Tickets

Private Tickets

Ticket Insights

Ticket Worklog

Edit & Delete Message

Export Tickets

Forward Ticket

Merge Ticket

Lock Ticket

Ticket Sharing

Bulk Edit

Convert Ticket Message to KB

Agent Signature

Satisfaction Surveys (CSAT)

Multilingual Help Desk

Embedded Web Widgets

Embedded Web Forms

Ticket Approvals

Activity/Task Management

Category based Email Support

Attachment File storage

25 GB100 GB 1 TB

Knowledge Base

Unlimited Articles

Public Knowledge Base

Article Comments

SEO for Knowledge Base

Link KB Article in Ticket

Article Advance Filter

Show Popular, Recent, Related Articles

Estimate Read Time

Full Screen Editor

Customer Portal

Print Article

Internal or Private Knowledge Base

Multilingual Knowledge Base

Embeddable KB Widget

Article Template

Manage KB Tags

Import from Word Document

Article Sections (Hierarchy)

Approval Workflow Status

Auto Save in Drafts

Article Versioning & Restore

Tag Management

Article Insights

Article Feedback

Clone Article

Share Article

Automatic Sitemap Generation

Auto Suggest Articles

Insert KB Article in Ticket Response

Article Expiration

Article Status Indicator

Knowledge Base Specific to a Contact Group

Multi-brand Knowledge Base

Automation & AI

Ticket Auto Assignment (round robin)

Event-Based Rules (Create and Update Trigger)

Time Based Rules (Time Trigger)

Number of SLA Rules


SLA Reminder Notification

SLA Escalation Notification

Business Hours and Holidays List


Artificial Intelligence (Beta)



Ticket Custom Fields

Ticket Form Fields

Contact Custom Fields

Contact Group Custom Fields

Field Dependencies

Field Display Condition

Agent Portal Customization

Customer Portal Customization

Custom Ticket Views

Custom Ticket Status

Custom Agent Roles

Custom Agent Status

Custom Email Template

Customer Management

Unlimited Contacts

Unlimited Contact Group

Import Contacts

Import Contact Groups

Contact Activity History

Contact Group Activity History

Contact Impersonate

Export Contacts

Export Contact Groups

Contact Custom Fields

Contact Group Custom Fields

Merge Contact

Add Contacts to Multiple Contact Groups

Help Desk


Custom Emails (Email to Ticket)


Multi-brand Help Desk

5 brands

Multi-brand Knowledge Base

Multi-brand with Custom Domain Mapping

Multi-brand with Custom SSL Certificate


SOC 2 Type II Compliance

Built-In SSL

Digitally Signed Emails (DKIM) and DMARC

Email SPAM Control

Roles and Permissions

Custom Domain Mapping

Social Login Integration

Single Sign-On (OAuth and OpenID)

Advanced Password Polices

Audit Logs

Custom SSL Support

Dashboard & Reports

Support Monitoring Dashboard

Support Traffic Dashboard

SLA Dashboard

Work Log Report

Ticket Conversation Report

Export Report

CSAT Dashboard

Agent/Group Performance Dashboard

Contact/Contact Group Performance Dashboard


Rest API Rate (Requests per Minute)



3rd Party Integrations




Azure Devops

Microsoft Teams

Shopify integration

Custom Apps

Google Drive

Microsoft OneDrive



Email Support - 24X5

Chat Support - 24X5

Migration Assistance *

Frequently Asked Questions

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

Live Chat Icon