Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
EMAIL TICKETING SYSTEM
Tired of Inbox Chaos? Try Smarter Support
- Email Integration: Connect your existing support email easily—no tech headaches.
- Auto Tickets: Emails become tickets instantly—no manual input.
- Automated Workflows: Set up rules to auto-assign, escalate, or close tickets.
- Live Insights: Monitor SLAs, CSAT, and team performance in real time.
- No credit card required
- Cancel anytime
Trusted by companies of all sizes
WHY CHOOSE EMAIL TICKETING SYSTEM?
Stay Organized. Respond Faster. Never Miss a Customer Email
BoldDesk’s Email Ticketing System transforms your email support into a structured, efficient, and automated process. It centralizes incoming emails, enhances collaboration, and empowers your team to deliver exceptional customer service without the chaos.
Centralized Inbox
All support emails converted into manageable, trackable tickets in one place.
Smart Auto Assignment
Assign tickets instantly based on custom rules and agent workload.
Seamless Collaboration
Share private notes, tag teammates, and resolve issues faster.
No-Code Automation
Automate replies, updates, and escalations without coding.
SLA Management
Ensure timely responses with built-in SLA tracking and alerts.
Actionable Insights
Track performance with real-time reports and analytics.
No credit card required
Streamline Support with BoldDesk Email Ticketing Features
EMAIL-TO-TICKET CONVERSATION
Never lose an email—
every message becomes a ticket
Automatically turn incoming emails into organized tickets with deduplication and threaded conversations, ensuring full visibility from first contact to resolution.
AUTOMATED ROUTING & ESCALATION
Assign and prioritize without manual effort
Use rule‑based workflows and priority tags to auto‑assign tickets, set SLAs, and escalate critical emails to the right agents instantly.
SMART TEMPLATES & MACROS
Reply faster with built‑in response tools
Leverage customizable email templates, canned responses and macros to draft consistent, on‑brand replies in seconds.
INTERNAL NOTES & MENTIONS
Collaborate seamlessly behind the scenes
Add private notes, @mention teammates, and share insights within ticket threads—without exposing comments to customers.
INTERNAL KNOWLEDGE BASE
Empower agents with instant access to internal know‑how
Share company policies, project/product details and internal documentation with authorized team members through a secure, role‑based knowledge repository—so agents solve issues faster with the right information at their fingertips.
SECURITY
Lock down your email channel with enterprise‑grade safeguards
Secure outbound emails with DKIM signing and protect inbound messages using advanced spam controls, blocklists and threat filters—ensuring every ticket is both authentic and free from malicious content.
MULTILINGUAL EMAIL TEMPLATES
Communicate in any language—no extra tools needed
Create, store and send pre‑translated email templates so agents can reply in your customers’ native language with a single click.
SLA MONITORING & REPORTING
Track performance and never miss a deadline
Monitor response and resolution times against SLAs with real‑time alerts and email‑specific analytics to keep service levels on target.
DELIVER A FAMILIAR EMAIL EXPERIENCE, POWERED BY BOLDDESK
Make Customer Emails Feel Like Classic Support Conversations
Your customers don’t need to know you’re using a ticketing system. With BoldDesk, every email can look and feel like a traditional one-on-one support exchange—while you benefit from the power of automation and organization behind the scenes
Branded Email Templates
Customize headers, footers, and styles to match your brand identity.
Personalized Sender Info
Display agent names or your support team email for a more human touch.
Dynamic Placeholders
Automatically insert customer names, ticket numbers, and more for personalized responses
Plain Text or HTML Formats
Choose a simple, conversational format or enhance emails with rich HTML
Custom Signatures
Add agent-specific or team-wide email signatures for consistency
Tailored Notifications
Control subject lines and content for new tickets, updates, resolutions, and more.
Multilingual Support
Send emails in your customer’s preferred language using localized templates.
Smart Reply Suggestions
Leverage AI to draft context-aware replies, saving time while keeping communication personal.
- No credit card required
Stay Connected Wherever You Are With Our Mobile App
Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.
What Our Customers Say
Write a Review
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Support That Never Slows Down: BoldDesk’s Trusted Help Team
- 24/5 expert guidance for smooth onboarding and growth
- Rich tutorials, docs, and how-to resources
- Proactive help to solve issues before they escalate
- No credit card required
Frequently Asked Questions
An email ticketing system converts incoming support emails into trackable tickets, helping your team manage, prioritize, and respond to customer issues from a single interface.
With its user-friendly interface, automation tools, SLA management, and built-in collaboration features, BoldDesk® helps growing teams deliver faster, more consistent support.
Yes! BoldDesk® allows you to create custom forms, configure email templates, and personalize the support experience to match your brand.
Yes. BoldDesk® includes real-time dashboards and detailed reports that let you monitor agent productivity, ticket resolution times, SLA compliance, and overall support performance.
BoldDesk® includes no-code automation for ticket assignments, status updates, email responses, and SLA enforcement—saving time and reducing manual tasks.
Yes! BoldDesk® offers a free trial and is also a free trial for all users and a free license for startups. You can explore all the features and see how it fits your team’s support needs— with no commitment required.
Absolutely. BoldDesk® is a flexible solution that supports e-commerce, SaaS, education, healthcare, and more. wherever efficient email-based customer support is needed.
PRICING
Flexible Plans, Clear Pricing
Find the perfect plan for your business—no hidden costs or surprises.
Agent-Based For small businesses
Unlimited Agents For larger businesses
Agent-Based For small businesses
Scale
Momentum
EnterpriseUnlimited Agents For larger businesses
Recent Activities in Ticketing System Tutorials and Blogs
Get the latest insights on ticketing software with expert articles and tutorials. Explore best practices, key features, and industry trends to improve your support ticket management.
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