Unlimited Tickets Email to Tickets Ticket History Ticket Tags Message Tags Canned Responses Split Tickets Clone Tickets Related Tickets Parent-Child Tickets Spam Tickets Suspended Tickets Delete Tickets Private Tickets Ticket Insights Ticket Worklog Edit & Delete Message Export Tickets Embedded Web Widgets Embedded Web Forms Merge Ticket Lock Ticket Ticket Access Scope Email Notification In-App Notification Agent Signature Bulk Edit Ticket Sharing Forward Ticket Convert Ticket Message to KB Multiple ticket forms Satisfaction Surveys (CSAT) Multilingual Help Desk Agent Shifts Auto-Merge Tickets Ticket Approvals Category-Based Email Support Attachment File Storage 100 GB 500 GB 1 TB

Generative AI Search AI Agents AI Actions Agent Copilot AI Assist AI Powered Knowledge Base

Unlimited Articles Public Knowledge Base Internal or Private Knowledge Base Generative AI Search Article Sections (Hierarchy) Article Comments SEO for Knowledge Base Link KB in Ticket Article Advance Filter Show Popular, Recent, Related Articles Estimate Read Time Full Screen Editor Customer Portal Print Article Auto Suggest Articles Article Reordering Auto Save in Drafts Article Insights Clone Article Share Article Embeddable KB Widget Article redirect support Article Replicate Article Expiration Article Status Indicator Import from Word Document Approval Workflow Status Article Feedback Automatic Sitemap Generation Article Versioning & Restore Convert ticket response to article Tag Management Multilingual Knowledge Base Article Template Manage KB Tags Bulk Edit Knowledge Base Specific to a Contact Group Multibrand Knowledge Base

Automation Rules on Ticket Creation Automation Rules on Ticket Updates Time Based Automation Ticket Macros Conditional Ticket Fields Round Robin Ticket Assignment Load Based Ticket Assignment SLA Management Single Multiple Multiple Business Hours Single Multiple Multiple SLA Reminder Notification SLA Escalation Notification Holidays List Single Multiple Multiple

Ticket Custom Fields Ticket Form Fields Ticket Fields Grouping Field Dependencies Field Dependencies Field Display Condition Agent Portal Customization Customer Portal Customization Custom Email Template Custom Views Custom Ticket Status Custom Agent Roles Custom Agent Status Contact Custom Fields Contact Group Custom Fields

Unlimited Contacts Unlimited Contact Group Import Contacts Import Contact Groups Contact Activity History Contact Group Activity History Contact Impersonate Export Contacts Export Contact Groups Contact Custom Fields Merge Contact Contact Group Custom Fields Add Contacts to Multiple Contact Groups

Rebranding Custom Emails (Email to Ticket) 5 10 10 Multibrand Help Desk 10 brands Multibrand Knowledge Base Multibrand with Custom Domain Mapping Multibrand with Custom SSL Certificate

Single Sign-On (OAuth and OpenID) Two-Factor Authentication (2FA) Social Login Integration Advanced Password Polices SOC 2 ® Type II Compliance IP Range Restriction Built-In SSL Custom Domain Mapping Custom Email Server Digitally Signed Emails (DKIM) and DMARC Email Spam Control Roles and Permissions Audit Logs

Support Monitoring Dashboard Support Traffic Dashboard SLA Dashboard Work Log Report Ticket Conversation Report Ticket Metrics Report KB Dashboard Export Report Agent/Group Performance Dashboard Contact/Contact Group Performance Dashboard CSAT Dashboard AI Usage Dashboard AI Conversation Report Scheduled Report

Rest API Rate (Requests per Minute) 100 300 500 Webhooks

BoldDesk for iOS BoldDesk for Android

Knowledge Base Email Support – 24X5 Chat Support – 24X5 Option to Choose your Data Center Location Migration Assistance Customer Success Manager

Affordable pricing for growing businesses

Scale

$12 ^/agent/month _{$144 billed yearly}

Includes these features:

Email ticketing
Knowledge base
Workflow automation
Canned responses
Agent signature
Custom fields
Custom views

Momentum

$25 ^/agent/month _{$300 billed yearly}

All Scale features, plus:

Live chat
WhatsApp & Facebook
Instagram & SMS
AI Agents
Generative AI Search
Ticket auto assignment
Ticket templates
Macros
CSAT surveys

Enterprise

$39 ^/agent/month _{$468 billed yearly}

All Momentum features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

UNLIMITED AGENTS

Popular

Essential

$99 ^/month _{$1,188 billed yearly}

Includes these features:

Scale

$18 ^{per agent} _{per month}

Includes these features:

Email ticketing
Knowledge base
Workflow automation
Canned responses
Agent signature
Custom fields
Custom views

Momentum

$35 ^{per agent} _{per month}

All Scale features, plus:

Live chat
WhatsApp & Facebook
Instagram & SMS
AI Agents
Generative AI Search
Ticket auto assignment
Ticket templates
Macros
CSAT surveys

Enterprise

$49 ^{per agent} _{per month}

All Momentum features, plus:

Ticket approvals
AI Agents
Generative AI Search
Agent shifts
Custom Dashboard
Scheduled reports
Activity/task management
Multibrand help desk

UNLIMITED AGENTS

Popular

Essential

$124 ^{flat fee} _{per month}

Includes these features:

Compare all the plans & features

Competitor pricing comparison

BoldDesk® for startups

Get 12 months for free on Momentum plan. Save up to $4,320 to invest in growth.

BoldDesk® for Non Profits

Get your free 10 Agents on Momentum plan.

Bring AI into your Customer Support with BoldDesk

BoldDesk AI helps your team move faster, stay focused, and deliver exceptional customer experiences—consistently.

Looking for an alternative?

Compare pricing for 10 agents across solutions

Save with BoldDesk*
Number of agents: 10 $9,120/year	$390/month	$1,150/month	$790/month	$1,650/month
Number of agent: 1 $912/year	$39/month	$115/month	$79/month	$165/month
Number of agent: 3 $2,736/year	$117/month	$345/month	$237/month	$495/month
Number of agent: 5 $4,560/year	$195/month	$575/month	$395/month	$825/month
Number of agent: 10 $9,120/year	$390/month	$1,150/month	$790/month	$1650/month
Number of agent: 15 $13,680/year	$585/month	$1,725/month	$1,185/month	$2,475/month
Number of agent: 25 $22,800/year	$975/month	$2,875/month	$1,975/month	$4,125/month

*Savings calculated based on Zendesk pricing

We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Ready to switch

Effortless onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

30-day money-back guarantee

We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.

Features

Scale

Momentum

Enterprise

Ticket Management

Unlimited Tickets
Email to Tickets
Ticket History
Ticket Tags
Message Tags
Canned Responses
Split Tickets
Clone Tickets
Related Tickets
Parent-Child Tickets
Spam Tickets
Suspended Tickets
Delete Tickets
Private Tickets
Ticket Insights
Ticket Worklog
Edit & Delete Message
Export Tickets
Embedded Web Widgets
Embedded Web Forms
Merge Ticket
Lock Ticket
Ticket Access Scope
Email Notification
In-App Notification
Agent Signature
Bulk Edit
Ticket Sharing
Forward Ticket
Convert Ticket Message to KB
Multiple ticket forms
Satisfaction Surveys (CSAT)
Multilingual Help Desk
Agent Shifts
Auto-Merge Tickets
Ticket Approvals
Category-Based Email Support
Attachment File Storage	100 GB	500 GB	1 TB

Customer Support Channels

Email
Live Chat
WhatsApp
Facebook
Instagram
Telegram
Voice / Call	Via integration	Via integration
SMS	Via integration	Via integration

BoldDesk AI

Generative AI Search
AI Agents
AI Actions
Agent Copilot
AI Assist
AI Powered Knowledge Base

Live Chat & Instant Messaging

Web Widget
Web SDK
Unlimited Concurrent Chat
Unlimited Message
Unlimited Contacts
Workflow
Automated Chat Assignment
Chat SLA
Business Hour
Offline Message
Holiday List
Automated CSAT
Canned Response
In-App Notification
Mobile App
Multilanguage
Email Transcript
Multibrand
Widget Customization
Custom Branding
Conversation History
Viewed Pages History
Visitor Notes
Tags
Conversation Private Note
Chat Views
Chat Insights

Knowledge Base

Unlimited Articles
Public Knowledge Base
Internal or Private Knowledge Base
Generative AI Search
Article Sections (Hierarchy)
Article Comments
SEO for Knowledge Base
Link KB in Ticket
Article Advance Filter
Show Popular, Recent, Related Articles
Estimate Read Time
Full Screen Editor
Customer Portal
Print Article
Auto Suggest Articles
Article Reordering
Auto Save in Drafts
Article Insights
Clone Article
Share Article
Embeddable KB Widget
Article redirect support
Article Replicate
Article Expiration
Article Status Indicator
Import from Word Document
Approval Workflow Status
Article Feedback
Automatic Sitemap Generation
Article Versioning & Restore
Convert ticket response to article
Tag Management
Multilingual Knowledge Base
Article Template
Manage KB Tags
Bulk Edit
Knowledge Base Specific to a Contact Group
Multibrand Knowledge Base

Workflow Automation

Automation Rules on Ticket Creation
Automation Rules on Ticket Updates
Time Based Automation
Ticket Macros
Conditional Ticket Fields
Round Robin Ticket Assignment
Load Based Ticket Assignment
SLA Management	Single	Multiple	Multiple
Business Hours	Single	Multiple	Multiple
SLA Reminder Notification
SLA Escalation Notification
Holidays List	Single	Multiple	Multiple

Customization

Ticket Custom Fields
Ticket Form Fields
Ticket Fields Grouping
Field Dependencies
Field Dependencies
Field Display Condition
Agent Portal Customization
Customer Portal Customization
Custom Email Template
Custom Views
Custom Ticket Status
Custom Agent Roles
Custom Agent Status
Contact Custom Fields
Contact Group Custom Fields

Activities/Task Management

Unlimited Activities
Activity Worklog
Clone Activity
Watchers
Email Delivery Status
Activity History
Custom Activity Type

Customer Management

Unlimited Contacts
Unlimited Contact Group
Import Contacts
Import Contact Groups
Contact Activity History
Contact Group Activity History
Contact Impersonate
Export Contacts
Export Contact Groups
Contact Custom Fields
Merge Contact
Contact Group Custom Fields
Add Contacts to Multiple Contact Groups

Help Desk

Rebranding
Custom Emails (Email to Ticket)	5	10	10
Multibrand Help Desk			10 brands
Multibrand Knowledge Base
Multibrand with Custom Domain Mapping
Multibrand with Custom SSL Certificate

Security

Single Sign-On (OAuth and OpenID)
Two-Factor Authentication (2FA)
Social Login Integration
Advanced Password Polices
SOC 2 ® Type II Compliance
IP Range Restriction
Built-In SSL
Custom Domain Mapping
Custom Email Server
Digitally Signed Emails (DKIM) and DMARC
Email Spam Control
Roles and Permissions
Audit Logs

Dashboard & Reports

Support Monitoring Dashboard
Support Traffic Dashboard
SLA Dashboard
Work Log Report
Ticket Conversation Report
Ticket Metrics Report
KB Dashboard
Export Report
Agent/Group Performance Dashboard
Contact/Contact Group Performance Dashboard
CSAT Dashboard
AI Usage Dashboard
AI Conversation Report
Scheduled Report

Integrations

Rest API Rate (Requests per Minute)	100	300	500
Webhooks

Third-Party Integrations

Zapier
Jira
Salesforce
HubSpot
Pipedrive
Microsoft Teams
Slack
Gupshup for WhatsApp
Shopify
Stripe
WooCommerce
Google Drive
Microsoft OneDrive
Dropbox
Custom Apps
Azure DevOps
Azure AD (Microsoft Entra ID)
Aircall
Ringover
Exotel (Ameyo)
Ozonetel
Asana
Office 365 Calendar
MS Teams Meeting

BoldDesk Mobile App

BoldDesk for iOS
BoldDesk for Android

Support

Knowledge Base
Email Support – 24X5
Chat Support – 24X5
Option to Choose your Data Center Location
Migration Assistance
Customer Success Manager

Frequently Asked Questions

Who is an agent?

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

How does the free trial work?

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

What type of payment do you accept?

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

Can I upgrade or downgrade my subscription?

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

Can I cancel my subscription?

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.