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HELP DESK TICKETING SYSTEM

Effortless Ticketing, Seamless Resolutions

Unlock the potential of your help desk with BoldDesk revolutionary help desk ticketing system.

  • Automate and resolve faster with AI workflows.
  • Resolve issues 3x faster with actionable insights.
  • Serve customers in 30+ languages, anywhere, anytime.
  • Seamlessly integrate with your existing tools.
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Trusted by companies of all sizes

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Streamline Your Customer Service Experience Like Never Before

BoldDesk is the all-in-one customer support solution that transforms the way help desk agents and managers handle customer inquiries.

Unify Your Support Channels

Email, WhatsApp, Instagram, SMS, Facebook, and more — all your channels, one seamless experience.

Elevate Help Desk Agent Efficiency

Enable your team to resolve 70% of customer inquiries with fewer clicks and less hassle.

Optimize Task Management

Smoothly prioritize, track, and assign tasks to fine-tune your inquiry resolution process.

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Revolutionize Your Support Delivery With BoldDesk

Superior Organization

  • Centralized customer inquiries for a crystal-clear overview.
  • Automated categorization sharpens your help desk’s focus on what matters.

Enhanced Collaboration

  • Team-friendly features foster a unified support front.
  • Instant updates and notes ensure everyone’s in the loop.

Productivity Amplified

  • AI-driven suggestions enable fast, accurate responses.
  • Streamlined interface reduces time-to-resolution.

Customer Satisfaction Soaring

  • Quick, personalized replies through different channels.
  • Self-service options free your agents up for more complex inquiries.
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Features Geared for Your Help Desk’s Success

BoldDesk tackles the complexity of help desk management with a suite of features designed for real-world demands.

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Convert queries into tickets with ease and assign them based on agent expertise.

Manage all customer interactions in one place, regardless of where the inquiry came from.

Use the power of data to optimize your help desk team’s effectiveness.

Tailor the system to fit your organization’s unique processes.

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Real Success, Real Stories

Hear from help desk heroes just like you who have transformed their customer service with BoldDesk.

Read our reviews

"A great product at an affordable price"

BoldDesk cut our response times in half while keeping our agents focused on high-value issues.

John S.

Posted on Jun 21, 2024

rating

"Excellent tool to use"

Thanks to BoldDesk’s AI-driven workflows, our ticket resolution rate is at an all-time high.

Harsha R.

Posted on May 08, 2024

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"A Solution That Professionalizes Customer Service in Minutes"

Switching to BoldDesk was seamless—our entire team adapted in just a few days.

Carlos Rafael R.

Posted on Oct 09, 2024
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Endorsed by Industry Experts

Team Based

Transparent Pricing, Tailored Plans

Choose the right plan for your help desk team without any surprises.

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Number of agents
10 Agents

Help Desk

scale icon Scale

$49 /month  Includes 10 agents
  • Unlimited Articles
  • Unlimited End Users
  • Unlimited Tickets

Includes these features:

  • Email ticketing
  • Knowledge base
  • Workflow automation
  • Canned responses
  • Agent signature
  • Custom fields
  • Custom views
  • Custom domain
  • Custom email templates
  • Custom ticket status
  • Web widgets and web forms

Help Desk & Live Chat

scale icon Momentum

$129 /month  Includes 10 agents
  • Unlimited Articles
  • Unlimited End Users
  • Unlimited Tickets

All Scale features, plus:

  • Live chat
  • WhatsApp & Facebook
  • Instagram & SMS
  • AI Agents new-tag
  • Generative AI Search new-tag
  • Ticket auto assignment
  • Ticket templates
  • Macros
  • CSAT surveys
  • Multiple SLAs & business hours
  • SLA reminders & escalation
  • Artificial intelligence add-on (beta)

Help Desk & Live Chat

scale icon Enterprise

$199 /month  Includes 10 agents
  • Unlimited Articles
  • Unlimited End Users
  • Unlimited Tickets

All Momentum features, plus:

  • Ticket approvals
  • AI Agents new-tag
  • Generative AI Search new-tag
  • Agent shifts
  • Custom Dashboard
  • Scheduled reports
  • Activity/task management
  • Multibrand help desk
  • Multibrand knowledge base
  • Add contacts to multiple contact groups
  • Brand-specific custom email templates
  • Artificial intelligence add-on (beta)
Need More Agents? Let’s Build a Custom Plan for You—Talk to Our Experts Today!

Help Desk

scale icon Scale

$99 /month  Includes 10 agents
  • Unlimited Articles
  • Unlimited End Users
  • Unlimited Tickets

Includes these features:

  • Email ticketing
  • Knowledge base
  • Workflow automation
  • Canned responses
  • Agent signature
  • Custom fields
  • Custom views
  • Custom domain
  • Custom email templates
  • Custom ticket status
  • Web widgets and web forms

Help Desk & Live Chat

scale icon Momentum

$199 /month  Includes 10 agents
  • Unlimited Articles
  • Unlimited End Users
  • Unlimited Tickets

All Scale features, plus:

  • Live chat
  • WhatsApp & Facebook
  • Instagram & SMS
  • AI Agents new-tag
  • Generative AI Search new-tag
  • Ticket auto assignment
  • Ticket templates
  • Macros
  • CSAT surveys
  • Multiple SLAs & business hours
  • SLA reminders & escalation
  • Artificial intelligence add-on (beta)

Help Desk & Live Chat

scale icon Enterprise

$349 /month  Includes 10 agents
  • Unlimited Articles
  • Unlimited End Users
  • Unlimited Tickets

All Momentum features, plus:

  • Ticket approvals
  • AI Agents new-tag
  • Generative AI Search new-tag
  • Agent shifts
  • Custom Dashboard
  • Scheduled reports
  • Activity/task management
  • Multibrand help desk
Need More Agents? Let’s Build a Custom Plan for You—Talk to Our Experts Today!

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Seamless Integration, Infinite Possibilities

BoldDesk plays well with others, so you can integrate with tools you already use, from CRMs to eCommerce platforms.

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Integrate with BoldDesk
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Your Data, Secured and Compliant

Earn customer trust with top-tier security and privacy standards. BoldDesk offers:

  • GDPR compliance
  • Regular security audits
  • Advanced data encryption
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BoldDesk in Action

Your search for a comprehensive help desk ticketing system ends here. Streamlined, robust, and built to address your customer support challenges, BoldDesk ensures each ticket leads to more than just a resolved issue, but to a customer delighted with your service.

Don’t just keep up — lead the way with BoldDesk.

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TEST OUT ALL THE FEATURES OF BOLDDESK®

Start your 15-day free trial with instant access


  • No credit card required
  • Easy setup
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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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