“I give BoldDesk a five-star review!” — Thomas Brodkorb, founder of Dynavics GmbH
Background
Thomas Brodkorb was a skilled developer right out of the gate, or actually before the gates even opened. He started working as a developer in 1987 while still studying economic engineering. Since then, he has amassed more than 25 years of development experience.
In 2007, he founded Dynavics GmbH, the producer of Dynamic Retail, an extension for Microsoft Dynamics NAV and Business Central ERP.
Challenges
Before finding BoldDesk®, Dynavic’s system for addressing issues amounted to wrangling emails in Outlook, a method that made it difficult to discern which messages related to the same issue and which didn’t.
Thomas went in search of a system that would consolidate and easily manage all issues in a central interface.
Solution
Looking online, Thomas eventually discovered an answer in BoldDesk. With it, he can now track issues far better than before. Not only did he find a solution that worked as he expected, but he also found a helpful support team that heard his requests for feature improvements.
Results
- Improved issue tracking.
- Faster issue resolution.
- Access to a responsive support team.
