Welcome to the future of AI in customer support! BoldDesk is thrilled to unveil a range of AI updates for providing exceptional customer support as we move forward into 2024.
With a commitment to innovation and a focus on meeting the evolving needs of businesses and customers alike, BoldDesk is determined to improve the way companies engage and support their customers.
With rapid technological advancement and increasing customer expectations, the role of artificial intelligence is becoming more prominent across industries.
Recognizing this potential, BoldDesk developers are harnessing the power of AI to drive efficiency, enhance productivity, and elevate the customer experience.
This blog contains the AI updates planned for BoldDesk in 2024. These updates promise to empower support teams with the tools and capabilities needed to thrive in a dynamic and competitive marketplace.
2023 witnessed a rush in AI adoption across industries, and BoldDesk didn’t miss a beat. We strategically integrated AI features into our platform to give our customers a competitive edge.
Our approach merges the best of human expertise with the speed and accuracy of AI.
Here’s an overview of the AI features that were introduced in BoldDesk:
The AI copilot analyzes conversations and suggests relevant knowledge base articles, allowing agents to provide immediate and informed responses, significantly improving chat resolution times.
Prewritten responses or templates are automatically suggested based on customer questions, promoting faster response times and consistent communication.
Get ready to experience a significant leap in customer service! We’re thrilled to announce that a suite of brand-new AI features are on their way.
Imagine BoldDesk not just following your commands, but also understanding what you need before you ask.
It’ll adapt to how you work, making everything smoother and helping you get more done.
Introducing auto triage, an AI feature that leverages the power of your existing ticket data. Auto triage will learn from past interactions to suggest ticket field values for new tickets.
AI can automatically populate fields like category, priority, or even custom fields based on keywords and past data.
This frees up your agents to focus on what matters most—resolving customer issues efficiently.
We’ll be leveraging AI within automation triggers to perform specific actions. For example, this can mean auto-assigning tickets to the most suitable agent based on skillset.
Below are the updates to boost agent efficiency:
Below are the anticipated updates for the AI Co-pilot:
At BoldDesk, we believe AI is here to transform, not replace, the human touch in customer service.
By working hand-in-hand with AI, customer service representatives can deliver a heightened level of support, ensuring a consistently exceptional experience.
Stay tuned throughout 2024 as we roll out these exciting AI updates! We’re confident these advancements will let you get the most out of BoldDesk and experience customer service like never before.
Start a free trial or arrange live demo to explore what you can do with BoldDesk’s AI-powered customer support services. You can also reach out to our support team to find out more about our offerings.
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