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Announcing BoldDesk Knowledge Base Software

Knowledge Base Software

Finally, launching the much-awaited and requested feature “Knowledge Base Module”. You can use it at no extra cost.

Check out the comprehensive knowledge base features here:

Check out this guide for getting started.

Salient Features

  • Intuitive and user friendly
  • Multi-level folder structure support
  • Multi-Brand Knowledge Base Help Centers
  • Help Centre customization
  • SEO friendly with auto sitemaps generation
  • Approval workflows
  • Drafts and revision history
  • Markdown and WYSIWYG editor support
  • Fine-grained access control options
  • Create the internal or external documents by specifying the visibility permission at the category or article level.

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Knowledge Base integrated with ticketing system

Support agents can search for articles and include a link while replying to customers, without leaving the ticket screen.

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