Affordable pricing for growing businesses
- Free 15-day trial
- No card required
- 30-day money-back guarantee
Essential
$399
$4,788 billed yearly
- Unlimited Agents
- Unlimited Articles
- Unlimited End-users
- 12,000 Tickets / Year
Includes these features:
- Email ticketing
- Knowledge base
- Workflow automation
- Canned response
- Custom fields
- Custom views
- Custom domain
- Custom email templates
- Custom ticket status
- Web widgets and web forms
Pro
- Unlimited Agents
- Unlimited Articles
- Unlimited End-users
- 30,000 Tickets / Year
All Essential features, plus:
- CSAT surveys
- Agent signature
- Ticket auto assignment
- Custom roles
- Multilingual help desk
- Multilingual knowledge base
- Multiple SLA & business hours
- SLA reminder & escalation
Business
Talk to us
Scalable pricing model tailored for your team
- Unlimited Agents
- Unlimited Articles
- Unlimited End-users
- 1,20,000 Tickets / Year
All Pro features, plus:
- Multibrand help desk
- Multibrand knowledge base
- Ticket approvals
- Activity/task management
- Agent shifts
- Add contacts to multiple contact groups
- Brand-specific custom email templates
| Usage | Essential | Pro | Business |
|---|---|---|---|
| No of Agents | Unlimited | Unlimited | Unlimited |
| No of Contacts / End-users | Unlimited | Unlimited | Unlimited |
| Tickets Per Year | 12,000 / year | 30,000 / year | 1,20,000 / year |
| Activities/Task Per Year | – | – | 60,000 / year |
| Ticket Overage | $0.05 / ticket | $0.03 / ticket | $0.02 / ticket |
Essential
$499
- Unlimited Agents
- Unlimited Articles
- Unlimited End-users
- 1,000 Tickets / Month
Includes these features:
- Email ticketing
- Knowledge base
- Workflow automation
- Canned response
- Custom fields
- Custom views
- Custom domain
- Custom email templates
- Custom ticket status
- Web widgets and web forms
Pro
- Unlimited Agents
- Unlimited Articles
- Unlimited End-users
- 2,500 Tickets / Month
All Essential features, plus:
- CSAT surveys
- Agent signature
- Ticket auto assignment
- Custom roles
- Multilingual help desk
- Multilingual knowledge base
- Multiple SLA & business hours
- SLA reminder & escalation
Business
Talk to us
Scalable pricing model tailored for your team
$2499
- Unlimited Agents
- Unlimited Articles
- Unlimited End-users
- 10,000 Tickets / Month
All Pro features, plus:
- Multibrand help desk
- Multibrand knowledge base
- Ticket approvals
- Activity/task management
- Agent shifts
- Add contacts to multiple contact groups
- Brand-specific custom email templates
| Usage | Essential | Pro | Business |
|---|---|---|---|
| No of Agents | Unlimited | Unlimited | Unlimited |
| No of Contacts / End-users | Unlimited | Unlimited | Unlimited |
| Tickets Per month | 1,000 / month | 2,500 / month | 10,000 / month |
| Activities/Task Per month | – | – | 5,000 / month |
| Ticket Overage | $0.05 / ticket | $0.03 / ticket | $0.02 / ticket |
Free for startups
Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.
Add-on
Free for limited time.
AI Copilot (Beta)
Generative AI assistant for your support team
- Autogenerate Ticket Response
- SEO Title Recommender
- Rephrase, Correct Grammar, Elaborate, and Shorten Ticket Response
- Ticket Summarizer
- SEO Description Recommender
- Rephrase, Correct Grammar, Elaborate, and Shorten KB Articles
- Article Summarizer
- Create KB Article
Save big with BoldDesk
Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.
Unlimited Agents
How many agents do you have?
Pro
Unlimited Agents- Unlimited Articles
- Unlimited End-users
How many agents do you have?
| Price | Save | |
|---|---|---|
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We're with you every step of the way
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Free Migration
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Effortless Onboarding
Buying software is just the start. We're here to help you implement and use it successfully.
Get Started 
30-Day Money-Back Guarantee
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.
Plan comparison
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Email to Tickets |  | | |
Ticket History | | | |
Ticket Tags | | | |
Message Tags | | | |
Canned Responses | | | |
Split Tickets | | | |
Clone Tickets | | | |
Related Tickets | | | |
Parent-Child Tickets | | | |
Spam Tickets | | | |
Suspended Tickets | | | |
Delete Tickets | | | |
Private Tickets | | | |
Ticket Insights | | | |
Ticket Worklog | | | |
Edit & Delete Message | | | |
Export Tickets | | | |
Embedded Web Widgets | | | |
Embedded Web Forms | | | |
Merge Ticket | | | |
Lock Ticket | | | |
Ticket Access Scope | | | |
Bulk Edit |  | | |
Ticket Sharing | | | |
Forward Ticket | | | |
Convert Ticket Message to KB | | | |
Agent Signature | | | |
Satisfaction Surveys (CSAT) | | | |
Multilingual Help Desk | | | |
Agent Shifts | | | |
Ticket Approvals | | | |
Category-Based Email Support | | | |
Attachment File Storage | 100GB | 500 GB | 1 TB |
Unlimited Articles |  | | |
Public Knowledge Base | | | |
Internal or Private Knowledge Base | | | |
Article Comments | | | |
SEO for Knowledge Base | | | |
Link KB in Ticket | | | |
Article Advance Filter | | | |
Show Popular, Recent, Related Articles | | | |
Estimate Read Time | | | |
Full Screen Editor | | | |
Customer Portal | | | |
Print Article | | | |
Auto Suggest Articles | | | |
Article Reordering | | | |
Auto Save in Drafts | | | |
Article Insights | | | |
Clone Article | | | |
Share Article | | | |
Embeddable KB Widget | | | |
Article Expiration |  | | |
Article Status Indicator | | | |
Import from Word Document | | | |
Article Sections (Hierarchy) | | | |
Approval Workflow Status | | | |
Article Feedback | | | |
Automatic Sitemap Generation | | | |
Article Versioning & Restore | | | |
Convert ticket response to article | | | |
Tag Management | | | |
Multilingual Knowledge Base | | | |
Article Template | | | |
Manage KB Tags | | | |
Knowledge Base Specific to a Contact Group | | | |
Multibrand Knowledge Base | | | |
Automation Rules on Ticket Creation | | | |
Automation Rules on Ticket Updates | | | |
Time Based Automation | | | |
Conditional Ticket Fields | | | |
Round Robin Ticket Assignment | | | |
Load Based Ticket Assignment | | | |
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | | | |
SLA Escalation Notification | | | |
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | | | |
Ticket Form Fields | | | |
Field Dependencies | | | |
Field Display Condition | | | |
Agent Portal Customization | | | |
Customer Portal Customization | | | |
Custom Email Template | | | |
Custom Ticket Views | | | |
Custom Ticket Status | | | |
Custom Agent Roles | | | |
Custom Agent Status | | | |
Contact Custom Fields | | | |
Contact Group Custom Fields | | | |
Unlimited Activities | | | |
Activity Worklog | | | |
Clone Activity | | | |
Watchers | | | |
Email Delivery Status | | | |
Activity History | | | |
Custom Activity Type | | | |
Unlimited Contacts | | | |
Unlimited Contact Group | | | |
Import Contacts | | | |
Import Contact Groups | | | |
Contact Activity History | | | |
Contact Group Activity History | | | |
Contact Impersonate | | | |
Export Contacts | | | |
Export Contact Groups | | | |
Contact Custom Fields | | | |
Contact Group Custom Fields | | | |
Merge Contact | | | |
Add Contacts to Multiple Contact Groups | | | |
Rebranding | | | |
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | | | 5 brands |
Multibrand Knowledge Base | | | |
Multibrand with Custom Domain Mapping | | | |
Multibrand with Custom SSL Certificate | | | |
Single Sign-On (OAuth and OpenID) | | | |
Two-Factor Authentication (2FA) | | | |
Social Login Integration | | | |
Advanced Password Polices | | | |
SOC 2 ® Type II Compliance | | | |
IP Range Restriction | | | |
Built-In SSL | | | |
Custom Domain Mapping | | | |
Custom Email Server | | | |
Digitally Signed Emails (DKIM) and DMARC | | | |
Email Spam Control | | | |
Roles and Permissions | | | |
Audit Logs | | | |
Custom SSL Support | | | |
Support Monitoring Dashboard | | | |
Support Traffic Dashboard | | | |
SLA Dashboard | | | |
Work Log Report | | | |
Ticket Conversation Report | | | |
Export Report | | | |
Ticket Metrics Report | | | |
Agent/Group Performance Dashboard | | | |
Contact/Contact Group Performance Dashboard | | | |
CSAT Dashboard | | | |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks | | | |
Zapier | | | |
JIRA | | | |
Salesforce | | | |
HubSpot | | | |
Microsoft Teams | | | |
Slack | | | |
Shopify | | | |
Google Drive | | | |
Microsoft OneDrive | | | |
Dropbox | | | |
Custom Apps | | | |
Azure DevOps | | | |
Azure AD (Microsoft Entra ID) | | | |
Exotel (Ameyo) | | | |
BoldDesk for iOS | | | |
BoldDesk for Android | | | |
Knowledge Base | | | |
Email Support – 24X5 | | | |
Chat Support – 24X5 | | | |
Option to Choose your Data Centre Location | | | |
Migration Assistance | | | |
Custom Success Manager | | | |
Frequently Asked Questions
BoldDesk’s Unlimited Agents plan truly supports an unlimited number of agents. There is no need to pay per seat, agent, user, or license. For deployments up to 1,000 agents, a shared instance is used. For deployments larger than 1,000 agents, a dedicated instance is provisioned, which incurs additional costs.
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.
No, deleted tickets are considered in the total ticket count. However, once a ticket has been deleted, it cannot be recovered.
Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
