4.5/5 on G2 · built by Syncfusion, trusted by 41,000+ companies
The Best Help Desk Software Shouldn't Cost Five Times What It's Worth
Every feature in one plan — AI, omnichannel ticketing, live chat, knowledge base, automation and reporting. No tiers, no surprise add-ons, and save up to 70% against Zendesk, Freshdesk and Salesforce Service Cloud.
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No credit card required
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Free migration and onboarding
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30-day money-back guarantee
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No credit card required
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Free migration and onboarding
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30-day money-back guarantee
Features
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All features, single plan
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Elsewhere: 3 to 5 tiers
Cost per agent
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$20, falling to $10
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Elsewhere: $115–$175
AI pricing
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Flat $20 / 1,000 credits
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Elsewhere: per resolution
Getting started
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Free, done for you
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Elsewhere: paid services
Support teams running on BoldDesk today
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Support Teams Leave Zendesk, Freshdesk and Salesforce Service Cloud for BoldDesk
Four reasons. Every one of them is checkable on this page.
01
All features in a single plan
No feature held back for a tier you haven't bought, and no add-on you only find out about at renewal.
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See the proof
02
Better value at every team size
Save up to 70% against a full-featured alternative. Run the numbers on your own agent count.
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See the proof
03
Flat AI pricing, not per resolution
Published flat rate per credit, no per-resolution premium. You can forecast the cost.
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See the proof
04
Free migration, live in days
We move your data, you verify every record in a sandbox, and you pay nothing to switch across.
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See the proof
Everything included
One Plan. Nothing Held Back for a Tier You Haven't Bought.
Most help desks put the features you actually need two plans above the one you can afford, then sell the rest as add-ons. BoldDesk has a single plan, so a 5-agent team gets precisely what a 1,000-agent team gets.
No Tier to Climb
Audit logs, custom roles, multi-brand portals, approval workflows, single sign-on and the full REST API are all in the base plan. There is no "Enterprise" version of BoldDesk to be upsold into, because there is only one version.
No Renewal Surprise
No introductory rate that resets in year two, and no forced upgrade when you cross an agent threshold. The per-agent rate falls as you grow, and every tier up to 1,000 agents is published before you ever speak to sales.
What you're comparing
BoldDesk
Zendesk
Freshdesk
Salesforce Service Cloud
Full-featured plan
Per agent, per month, annual billing
$20 → $10
Starts from $99 a month for 5 agents; the rate falls as you grow
$115
Suite Professional
$119
Omni Enterprise
$175
Service Cloud Enterprise
Number of feature tiers
None — one plan
5 tiers
3 tiers
5 editions
Social messaging channels
+$75
Agentforce Contact Center Digital
Skills-based routing
Single sign-on
OpenID Connect, OAuth 2.0 and JWT
Audit logs
Enterprise tier only
Security and Compliance
Advanced Data Privacy
Plan-dependent
Shield add-on
Full REST API and webhooks
Included, with published rate limits
Rate-limited by tier
Rate-limited by tier
Migration and onboarding
100% free, done for you
Professional services
Self-serve or paid
Partner-led
Free trial and guarantee
15 days
+ 30-day money back
14 days
14 days
30 days
G2 rating
4.5 / 5
4.3 / 5
4.4 / 5
4.4 / 5
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Included in the plan shown
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Costs extra, or gated to a higher tier
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Included in the plan shown
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Costs extra, or gated to a higher tier
Published list prices and packaging, checked August 2026.
Better value
Put In Your Agent Count. See the Real Number.
We keep the price down by building one plan instead of four — no tier engineering, no upgrade sales team, no renewal negotiation. Set your team size and see what each vendor's published list price actually comes to.
Number of Agents:
10
Cost per month, at list price
Indicative list-price comparison, checked August 2026, excluding tax and negotiated discounts. BoldDesk quotes a typical saving of up to 70%; the figures here are list-to-list, so your own result will depend on the terms you negotiate, the add-ons you take and your AI usage. Copilot rates applied: BoldDesk $20, Zendesk $50 and Freshdesk $29 per agent per month; Salesforce Service Cloud AI is consumption-priced and is not added here. See the BoldDesk pricing page for the full price list by team size.
Flat AI pricing
A Published Flat Rate, Not a Per-Resolution Premium
AI usage costs money on any platform. The difference is whether you can put a number on it before you sign. BoldDesk publishes one rate — $20 per 1,000 AI credits — so you multiply it by your own volume and you have next year's figure.
How AI is charged
BoldDesk
Zendesk
Freshdesk
Salesforce Service Cloud
Customer-facing AI agent
$20 per 1,000 credits
Flat published rate
Per automated resolution
Cost rises with deflection
$49 per 100 sessions
First 500 included
Flex Credits
Consumption-based
AI copilot for agents
$20 per agent
Optional, per agent who uses it
$50 per agent
$29 per agent
Pro and Enterprise only
Edition-dependent
Plan tier needed to get the copilot
None — one plan
Available at any team size
Add-on on Suite plans
Pro or Enterprise only
Not on Growth
Edition-dependent
Free AI credits to start
Credits bundled inFirst three months
—
First 500 sessions—
What the AI actually does: answers from your own knowledge base across email, chat, WhatsApp and your portal, hands off to a human with full context the moment it should, and gives agents a copilot that summarises threads and drafts replies in your tone. A dash means the vendor does not publish a figure.
Free Migration & Onboarding
Go Live in Weeks, Not Months
Migration moves your data. Free onboarding rebuilds how you work — your automations, teams and help centre recreated in BoldDesk before your first ticket lands.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Customer proof
What Teams Say After Switching
Before you decide
The Questions Buyers Actually Ask
There isn't one, and the price is a packaging decision rather than a capability one. BoldDesk is built by Syncfusion, profitable and independently owned since 2001. No investors to repay, no board setting growth targets, so there's no enterprise sales machine and no expensive overhead priced into your subscription. We also run one plan instead of four, which removes the cost of tier engineering, upgrade selling and annual renewal negotiation. It's a lean product with the savings passed straight to you rather than spent on getting you to sign.
One plan, priced by team size and billed annually: $99 a month for 5 agents, $349 for 25 and $499 for 50. That works out to about $20 per agent at the smallest size, about $14 at 25 agents and roughly $10 from 50 agents up. Monthly billing is available at a higher rate. Every feature is included at every size, and published tiers continue to 1,000 agents.
No introductory rate that resets, and no forced tier upgrade when you cross an agent threshold. The per-agent rate falls as your team grows, and every tier up to 1,000 agents is published on the pricing page before you speak to anyone. The price you start on is the price you renew on.
Flat and published: $20 per 1,000 AI credits, with credits bundled into your plan for your first three months. AI Copilot for agents is an optional $20 per agent per month, so you buy it only for the agents who use it. There is no per-resolution premium on top, and the rate is published, so you can forecast the cost from your own volume.
Yes to both, on every plan, and from Zendesk, Freshdesk, Zoho Desk, Jira Service Management, HubSpot, spreadsheets or a shared inbox. Tickets and full conversation history, private notes, attachments, customers, companies, tags and knowledge base articles all come across, and automations and SLAs are rebuilt as equivalent workflows during free onboarding. You verify the data before cut-over and your existing help desk stays live until you say go. We've migrated over 3 million tickets to date.
Most teams are taking real tickets within days and fully live in weeks, with a specialist running the setup calls at no charge. Larger multi-brand rollouts with heavy custom workflows take longer. There is no mandatory implementation partner and no professional services fee.
BoldDesk is SOC 2 Type II, GDPR and HIPAA compliant, with AES-256 encryption in transit and at rest, single sign-on via OpenID Connect, OAuth 2.0 and JWT, two-factor authentication, IP restrictions, role-based permissions, audit logs and data redaction. You choose your data region at signup: US, EU, India or Australia. All of it sits in the standard plan, not behind a security add-on.
Yes. Native integrations include Slack, Microsoft Teams, Jira, Azure DevOps, Salesforce, HubSpot, Shopify, Stripe, WhatsApp Business, Google Workspace, Zapier, and single sign-on through any OpenID Connect or OAuth 2.0 provider. Anything not on the list can be built on the full REST API, webhooks or MCP support, included on the plan.
Three things, in this order. One: every channel your customers already use lands in a single queue, so nothing is answered twice or missed. Two: automation and AI take the repeat work off your agents, measured by deflection rate and first response time rather than feature count. Three: the pricing has to survive your growth — a tool that is affordable at 8 agents and punitive at 30 isn't the best choice, it's a deferred problem. BoldDesk is built so all three hold at any team size.
Every Feature. One Price. 15-Days to Prove It.
15-days with the complete platform, no credit card. We migrate your data and rebuild your workflows free, and if it isn't right you get 100% back within 30 days.
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No feature paywalls
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No forced upgrades
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Free migration
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No credit card required
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Cancel anytime
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime