AI-First Help Desk Ticketing System

Ticketing System Software for Modern Customer Support Teams

Manage customer support tickets from one unified workspace. Handle email, chat, social, and web requests with automation, SLA tracking, AI assistance, and real-time reporting.

SOC 2 Compliant

GDPR & HIPAA Ready

Free Migration & Onboarding

No Credit Card Required

Trusted by global brands and growing teams alike

Support Ticketing System with AI Automation

Manage conversations, automate repetitive work, and maintain the visibility needed to keep customer support running efficiently.

Respond Faster with AI

Give agents AI-powered assistance, workflow automation, and customer context directly inside every ticket so teams can respond faster with less manual effort.

One Workspace for Every Conversation

Track Team Performance

Automate Repetitive Support Processes

Help desk ticketing system with AI reply suggestions, email response editor and automated service request management dashboard
Give agents AI-powered assistance, workflow automation, and customer context directly inside every ticket so teams can respond faster with less manual effort.
 

Help desk ticketing system with AI reply suggestions, email response editor and automated service request management dashboard

Manage email, chat, social channels, and messaging conversations from one unified workspace without losing customer history or switching between tools.
 

Help desk ticketing system with omnichannel chat, customer conversation panel and WhatsApp, Facebook, Teams integration icons

Track SLA performance, workload distribution, response times, and recurring support issues with real-time operational insights across your support teams.
 

Help desk ticketing system reports dashboard with SLA, CSAT, ticket analytics and customer support performance insights

Keep support, operations, and internal teams aligned inside every ticket with automated workflows, SLA management, shared ownership, and collaborative coordination tools.
 

Help desk ticketing system auto assignment dashboard with round robin routing, agent groups and workflow automation settings

Why Growing Support Teams Choose BoldDesk

Everything your team needs to scale support efficiently without added complexity, feature restrictions, or rising software costs.

Cost-Effective Scaling

Grow your support operation without rising software costs or unexpected pricing surprises as your team expands.

No Forced Upgrades

Get the capabilities your team needs without constantly moving to higher-priced plans to unlock essential features.

BoldDesk AI

Assist agents with AI Copilot and automate customer interactions with AI Agents to resolve issues faster.

Seamless Integrations

Integrate with your existing business tools to automate workflows and improve team collaboration.

Multi-Brand Management

Manage multiple brands and customer experiences from a single workspace while maintaining consistency.

Hassle-Free Migration

Switch from your current help desk with minimal disruption and get your team productive faster.

All the Features You Need. One Simple Plan. No Expensive Upgrades.

  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs

Features and Benefits

  • Ticketing System
  • Email Ticketing
  • Workflow Automation
  • WhatsApp & SMS
  • Custom Dashboard
  • Role-Based Access Control
  • Multibrand Help Desk
  • Integration Marketplace
  • SSO / SAML Authentication
  • Free Migration
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • Instagram & Facebook
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • Instagram & Facebook
  • Scheduled Reports
  • Custom Email Templates
  • Multiple SLAs & Business Hours
  • API & Developer Platform
  • Audit Logs
  • Professional Onboarding
  • Scheduled Reports
  • Custom Email Templates
  • Multiple SLAs & Business Hours
  • API & Developer Platform
  • Audit Logs
  • Professional Onboarding
  • AI Agents
  • AI Copilot
  • CSAT Surveys
  • Knowledge Base
  • Recurring Tickets
  • Custom Fields
  • Ticket Approval
  • 40+ Global Languages Including RTL
  • HIPAA Compliance
  • 24x7 Support

No of Agents

Pricing

AI Credits

Included for first 3 months

Info

5

$99 /month $1,188 billed yearly
500 credits /month

10

$199 /month $2,388 billed yearly
1,000 credits /month

25

$349 /month $4,188 billed yearly
1,500 credits /month

50

$499 /month $5,988 billed yearly
2,000 credits /month

75

$749 /month $8,988 billed yearly
2,500 credits /month

100

$999 /month $11,988 billed yearly
3,000 credits /month

* All prices are shown in USD($).

Need pricing for 100+ agents? View our Pricing page

How BoldDesk improves your support metrics

  • Free Migration from any vendor
  • Free Onboarding Guidance
  • Transparent pricing

Routine queries automated with AI and workflows

70 %

First response times across support teams

50 %

Agent productivity with automation and AI

3 X

Increase customer satisfaction (CSAT)

20 %

*Based on internal analysis and customer-reported improvements.

Recognized for Excellence by Industry Experts

Rated highly for ease of use, fast implementation, and value for money by real support teams

G2 Spring 2026 badges including High Performer, Leader, Momentum Leader, Best Results and Best Usability awards
G2 Spring 2026 badges including High Performer, Leader, Momentum Leader, Best Results and Best Usability awards
G2 Spring 2026 badges including High Performer, Leader, Momentum Leader, Best Results and Best Usability awards

G2 logo with a 4.6 out of 5 rating and four and a half orange stars
  • Read our reviews

"With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease."

Abhirami Asokan,

IT Operations Team Lead at IIC Lakshya

  • Read Customer Story

35%

Reduction in ticket resolution time

50%

Increase ticket closure rate

"BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team."

Michael Chan,

Director of Information Technology at GeoVerra

  • Read Customer Story

25%+

Increase in productivity

50%

Increase in self-service effectiveness

  • Free Migration & Onboarding

Enterprise-Grade Security and Compliance

  • SOC 2 & GDPR compliant
  • AES-256 encrypted infrastructure
  • SSO & IP restrictions
  • Role-based access & audit logs
  • HIPAA-ready workflows
  • Secure cloud architecture
Security compliance badges including HIPAA, GDPR, SOC 2 and NIST certifications with data privacy protection icons

Frequently Asked Questions

What’s included in the BoldDesk trial?

You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.

Am I giving up features for the lower price?

Not at all. BoldDesk includes all essential support ticket system features—ticketing, automation, AI tools, self-service, and integrations—without feature bloat.

Why is BoldDesk more affordable than other ticketing systems?

No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.

How fast can we get started?

Most teams set up BoldDesk in days, not weeks. No consultants or long onboarding required.

Does BoldDesk provide a customer support ticketing system?

Yes. BoldDesk helps customer service teams manage support requests across email, chat, social, and web channels in one AI-powered help desk ticketing system. 

Can BoldDesk grow with my business?

Yes. Whether you’re 5 agents or 100+, BoldDesk scales easily with no painful migrations.

Is migrating to BoldDesk from another help desk platform complicated?

No. BoldDesk offers guided onboarding, free migration assistance, and a proven migration process with 3M+ tickets migrated to help teams switch from other help desk platforms with minimal disruption or downtime.

How does BoldDesk simplify day-to-day support operations?

BoldDesk combines ticketing tools, workflow automation, SLA management, reporting, and collaboration features in one platform to help teams work more efficiently with less operational overhead.

Cut Support Volumes and Keep Customers Happy

Let AI handle repetitive queries so your team can focus on complex issues

  • Free Migration & Onboarding
  • 70% AI Agent Automation
  • 100+ Rich Features
  • No credit card required
Help desk ticketing system with support agent headset, ticket updates, order status, login issues and omnichannel chat icons

Get Started with BoldDesk

Start your free 15-day trial. No credit card required!

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One platform that covers all your customer support needs

  • flash-icon10x Faster — Instant AI-first replies with no delays
  • singup-icon90%+ CSAT — Customers love the speed & reliability
  • lock-iconEnterprise-Grade Security — SOC 2, HIPAA & GDPR compliant

Trusted by global brands and growing teams alike

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One platform that covers all your customer support needs

  • No Commitment: There is no commitment to buy. A demo is completely free.
  • Expert Guidance: Maximize the potential of BoldDesk for your business.
  • Personalized: Share your goals and we’ll tailor the demo for you.
  • Live Q&A: Have your questions answered by a product specialist.

Trusted by companies of all sizes