10 agents
What's New Explore the new updates and features of BoldDesk in our March release. Learn More.
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Additional agents at $15/mo
Includes these features
Additional agents at $32/mo
All Scale features, plus:
Additional agents at $48/mo
All Growth features, plus:
Includes these features:
All Scale features, plus:
All Growth features, plus:
Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.
Free for limited time.
AI Copilot (Beta)
Generative AI assistant for your support team
| No of Agents | Save with BoldDesk* |  |  |  |  |
|---|---|---|---|---|---|
| 10 Agents | $8,868/year | $411/mo | $1,150/mo | $950/mo | $1,650/mo |
| 3 Agents | $3,240/year | $75/mo | $345/mo | $285/mo | $495/mo |
| 5 Agents | $4,848/year | $171/mo | $575/mo | $475/mo | $825/mo |
| 10 Agents | $8,868/year | $411/mo | $1,150/mo | $950/mo | $1650/mo |
| 15 Agents | $12,888/year | $651/mo | $1,725/mo | $1,425/mo | $2,475/mo |
| 25 Agents | $20,928/year | $1,131/mo | $2,875/mo | $2,375/mo | $4,125/mo |
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Buying software is just the start. We're here to help you implement and use it successfully.
Get Started 
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Unlimited Tickets |  | | |
Email to Tickets | | | |
Ticket History | | | |
Ticket Tags | | | |
Message Tags | | | |
Canned Responses | | | |
Split Tickets | | | |
Clone Tickets | | | |
Related Tickets | | | |
Parent-Child Tickets | | | |
Spam Tickets | | | |
Suspended Tickets | | | |
Delete Tickets | | | |
Private Tickets | | | |
Ticket Insights | | | |
Ticket Worklog | | | |
Edit & Delete Message | | | |
Export Tickets | | | |
Embedded Web Widgets | | | |
Embedded Web Forms | | | |
Merge Ticket | | | |
Lock Ticket | | | |
Ticket Access Scope | | | |
Bulk Edit |  | | |
Ticket Sharing | | | |
Forward Ticket | | | |
Convert Ticket Message to KB | | | |
Agent Signature | | | |
Satisfaction Surveys (CSAT) | | | |
Multilingual Help Desk | | | |
Ticket Approvals | | | |
Category-Based Email Support | | | |
Attachment File Storage | 100 GB | 500 GB | 1 TB |
Unlimited Articles | | | |
Public Knowledge Base | | | |
Internal or Private Knowledge Base | | | |
Article Comments | | | |
SEO for Knowledge Base | | | |
Link KB in Ticket | | | |
Article Advance Filter | | | |
Show Popular, Recent, Related Articles | | | |
Estimate Read Time | | | |
Full Screen Editor | | | |
Customer Portal | | | |
Print Article | | | |
Auto Suggest Articles | | | |
Article Reordering | | | |
Auto Save in Drafts | | | |
Article Insights | | | |
Clone Article | | | |
Share Article | | | |
Embeddable KB Widget | | | |
Article Expiration | | | |
Article Status Indicator | | | |
Import from Word Document | | | |
Article Sections (Hierarchy) | | | |
Approval Workflow Status | | | |
Article Feedback | | | |
Automatic Sitemap Generation | | | |
Article Versioning & Restore | | | |
Convert ticket response to article | | | |
Tag Management | | | |
Multilingual Knowledge Base | | | |
Article Template | | | |
Manage KB Tags | | | |
Knowledge Base Specific to a Contact Group | | | |
Multibrand Knowledge Base | | | |
Automation Rules on Ticket Creation | | | |
Automation Rules on Ticket Updates | | | |
Time Based Automation | | | |
Conditional Ticket Fields | | | |
Round Robin Ticket Assignment | | | |
SLA Management | Single | Multiple | Multiple |
Business Hours | Single | Multiple | Multiple |
SLA Reminder Notification | | | |
SLA Escalation Notification | | | |
Holidays List | Single | Multiple | Multiple |
Ticket Custom Fields | | | |
Ticket Form Fields | | | |
Field Dependencies | | | |
Field Display Condition | | | |
Agent Portal Customization | | | |
Customer Portal Customization | | | |
Custom Email Template | | | |
Custom Ticket Views | | | |
Custom Ticket Status | | | |
Custom Agent Roles | | | |
Custom Agent Status | | | |
Contact Custom Fields | | | |
Contact Group Custom Fields | | | |
Unlimited Activities | | | |
Activity Worklog | | | |
Clone Activity | | | |
Watchers | | | |
Email Delivery Status | | | |
Activity History | | | |
Custom Activity Type | | | |
Unlimited Contacts | | | |
Unlimited Contact Group | | | |
Import Contacts | | | |
Import Contact Groups | | | |
Contact Activity History | | | |
Contact Group Activity History | | | |
Contact Impersonate | | | |
Export Contacts | | | |
Export Contact Groups | | | |
Contact Custom Fields | | | |
Contact Group Custom Fields | | | |
Merge Contact | | | |
Add Contacts to Multiple Contact Groups | | | |
Rebranding | | | |
Custom Emails (Email to Ticket) | 5 | 10 | 10 |
Multibrand Help Desk | | | 10 brands |
Multibrand Knowledge Base | | | |
Multibrand with Custom Domain Mapping | | | |
Multibrand with Custom SSL Certificate | | | |
Advanced Password Polices | | | |
Built-In SSL | | | |
Custom Domain Mapping | | | |
Digitally Signed Emails (DKIM) and DMARC | | | |
Email Spam Control | | | |
Roles and Permissions | | | |
Single Sign-On (OAuth and OpenID) | | | |
SOC 2 ® Type II Compliance | | | |
Social Login Integration | | | |
Custom Email Server | | | |
IP Range Restriction | | | |
Audit Logs | | | |
Custom SSL Support | | | |
Support Monitoring Dashboard | | | |
Support Traffic Dashboard | | | |
SLA Dashboard | | | |
Work Log Report | | | |
Ticket Conversation Report | | | |
Export Report | | | |
Ticket Metrics Report | | | |
Agent/Group Performance Dashboard | | | |
Contact/Contact Group Performance Dashboard | | | |
CSAT Dashboard | | | |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks | | | |
Zapier | | | |
JIRA | | | |
Salesforce | | | |
Microsoft Teams | | | |
Slack | | | |
Shopify | | | |
Google Drive | | | |
Microsoft OneDrive | | | |
Dropbox | | | |
Custom Apps | | | |
Azure DevOps | | | |
Azure DevOps (MS Entra ID) | | | |
BoldDesk for iOS | | | |
BoldDesk for Android | | | |
Knowledge Base | | | |
Email Support – 24X5 | | | |
Chat Support – 24X5 | | | |
Option to Choose your Data Centre Location | | | |
Migration Assistance | | | |
Custom Success Manager | | | |
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
The Exclusive Product Hunt discount is applicable for the first year only. Afterward, your subscription will renew at BoldDesk’s regular price. If you opt for a yearly payment plan, that price is 20% lower than the monthly payment plan.
