One Hub for All Complaints

Effortlessly Manage Customer Complaints

Streamline all your customer inquiries with an all-in-one centralized platform, boosting productivity by 3x and driving customer satisfaction to new heights

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Customers Are Waiting
Your Ticketing System Shouldn’t Make Them

Offer easy and instant customer care

Empower your team to easily manage and provide fast, real-time customer support resolutions with an intuitive ticketing system, omnichannel inbox, and live chat solutions.

Optimize workflow processes

Get smarter with Gen AI

Internal team collaboration

Insightful reports & analytics

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Empower your team to easily manage and provide fast, real-time customer support resolutions with an intuitive ticketing system, omnichannel inbox, and live chat solutions.
BoldDesk omnichannel chat interface displaying live customer conversation, reply editor, complaint support workflow
Automate repetitive tasks, allowing your team to focus on resolving critical support issues faster. With features like automation and task management capabilities, streamline workflow operations, reduce manual effort, and boost overall efficiency of your team.
BoldDesk automation summary showing conditional ticket rules, email-based triggers, and auto assignment workflow UI
Prioritize customer requests, automate reply suggestions, create concise summaries, analyze sentiments, and generate targeted help content with BoldDesk’s AI Copilot feature.
BoldDesk AI Copilot showing AI-powered reply, rephrase, grammar tools, and chat assistance inside support UI feature
Smoothly handle your employees’ support requests with internal help desk software and a shared inbox to improve employees’ efficiency and productivity.
BoldDesk ticket linking screen showing related and child tickets, auto assignment settings, and complaint tracking UI
Gather insightful real-time data to make informed decisions about improving customer service using the built-in help desk reports and dashboard.
BoldDesk ticket analytics dashboard showing ticket statistics, bar chart trends, and complaint performance insights

Support Made Easy, Efficient, and Adaptable

Every feature is fine-tuned to create a smooth, efficient process for agents, making customer support a breeze.

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Effortless ticket management

Effortlessly manage support with our intuitive ticketing system—create, assign, and track tickets in just a few clicks.

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Faster setup

Set up your help desk in minutes with easy steps. Get your team onboard quickly.

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Customizable to your specific needs

Fully customizable workflows and integrations that fit your unique business needs.

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User-friendly interface

Get an interface that is simple, easy to use, and understandable. Ensure your team can start using it with minimal training.

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Better customer support

Reliable support at your fingertips. Our customer support champions are just a chat or email away.

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Adaptable for any team size

Your support system, your way—BoldDesk flexes to your requirements, allowing you to get an all-in-one help desk.

All the Features You Need. One Simple Plan. No Expensive Upgrades.

Compare your support costs instantly with other help desk platforms and see how much your team can save with BoldDesk.

No of Agents: 50
‹ 50 ›
5 100
$0
$0
$0
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Need pricing for 100+ agents? View our Pricing page

Don’t take our word for it

Here are a few kind words from some of our happy customers.

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"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

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Carlos Rafael R. Posted on Oct 9, 2024

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

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Alberto C. Posted on Aug 27, 2024

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

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John S. Posted on Jun 21, 2024

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

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Harsha R. Posted on May 08, 2024
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MOBILE HELP DESK

BoldDesk for mobile anywhere, anytime

A help desk in your pocket! With the BoldDesk mobile help desk app, you can serve your customers from anywhere.

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Get Started with BoldDesk

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One platform that covers all your customer support needs

  • flash-icon10x Faster — Instant AI-first replies with no delays
  • singup-icon90%+ CSAT — Customers love the speed & reliability
  • lock-iconEnterprise-Grade Security — SOC 2, HIPAA & GDPR compliant

Trusted by global brands and growing teams alike

Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos