AI-first Help Desk Software

Resolve More Tickets Without Growing Your Support Team

Automate repetitive workflows, centralize customer conversations, and give agents the tools to resolve issues faster without increasing operational complexity.

  • 3X faster agent productivity with AI tools
  • Automate 70% of routine support tasks
  • Keep every customer conversation connected
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Trusted by global brands and growing teams alike

What Slows Down Modern Support Teams

Support teams often struggle with rising costs, disconnected tools, inefficient workflows, and complex support systems. BoldDesk helps simplify support without the overhead.

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Stop Paying More for Essential Support Features

Where teams struggle

  • Per-agent pricing scales costs fast
  • Essential features locked behind higher-tier plans
  • AI usage fees become difficult to predict
  • Support costs increase faster than team growth
How BoldDesk improves this
  • More agents without enterprise-level costs
  • All features included in one plan — no forced upgrades
  • Predictable AI pricing without surprises
  • Cost-effective support for growing teams
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Too Many Tools, Too Much Context Switching

Where teams struggle

  • Agents switch between multiple tools
  • Customer context is lost across tools
  • Chat and tickets feel disconnected
  • AI workflows feel bolted on
How BoldDesk improves this
  • Unified workflows across support channels
  • Shared customer context across teams
  • Chat and ticketing in one unified platform
  • AI built directly into support workflows
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Support platforms should adapt to your workflows — not the opposite

Where teams struggle

  • Workflow customization feels limited
  • Complex processes need workarounds
  • Automation flexibility is restricted
  • Integrations require extra effort
How BoldDesk improves this
  • Flexible workflows for every team
  • Support complex operations without manual workarounds
  • Automation built around your support operations
  • Integrations that fit into existing business tools
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Switching Platforms Should Feel Safe

Where teams struggle

  • Teams fear losing data during migration
  • Switching platforms feels operationally risky
  • Platform migrations disrupt daily operations
  • Migration projects take too long to complete
How BoldDesk improves this
  • Free migration and onboarding support without data loss
  • Proven process with 3M+ tickets migrated
  • Zero downtime during platform switch
  • 75% of customers go live in days not months
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Support Operations Should Move Faster — Not Feel Heavier

Resolve More Tickets Without Increasing Agent Workload

Give agents AI-powered assistance, workflow automation, and customer context directly inside every ticket so teams can respond faster with less manual effort.

  • Reduce repetitive ticket handling
  • Improve response consistency
  • Help agents resolve issues faster
  • Access customer context directly inside tickets
Up to 3X Faster Agent Resolution
Reduce repetitive support tasks by up to 70%

Unified Conversations Across Every Support Channel

Manage email, chat, social channels, and messaging conversations from one unified workspace without losing customer history or switching between tools.


  • Manage every support channel from one workspace
  • Maintain complete customer conversation history
  • Deliver more consistent customer responses
  • Reduce context switching for support teams

Spot Support Bottlenecks Before They Impact Customers


Track SLA performance, workload distribution, response times, and recurring support issues with real-time operational insights across your support teams
  • Gain real-time visibility into support operations
  • Monitor SLA performance in real time
  • Track team workload distribution
  • Identify recurring issues faster

Automate Repetitive Work Before It Slows Your Team Down

Keep support, operations, and internal teams aligned inside every ticket with automated workflows, SLA management, shared ownership, and collaborative coordination tools.


  • Automate ticket routing and escalations
  • Collaborate directly within support tickets
  • Improve SLA compliance across workflows
  • Reduce manual coordination delays
  • Streamline cross-functional support operations

All the Features You Need. One Simple Plan. No Expensive Upgrades.

  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs
  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs

Features and Benefits

  • Ticketing System
  • Email Ticketing
  • Workflow Automation
  • WhatsApp & SMS
  • Custom Dashboard
  • Role-Based Access Control
  • Multibrand Help Desk
  • Integration Marketplace
  • SSO / SAML Authentication
  • Free Migration
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • Instagram & Facebook
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • Instagram & Facebook
  • Scheduled Reports
  • Custom Email Templates
  • Multiple SLAs & Business Hours
  • API & Developer Platform
  • Audit Logs
  • Professional Onboarding
  • Scheduled Reports
  • Custom Email Templates
  • Multiple SLAs & Business Hours
  • API & Developer Platform
  • Audit Logs
  • Professional Onboarding
  • AI Agents
  • AI Copilot
  • CSAT Surveys
  • Knowledge Base
  • Recurring Tickets
  • Custom Fields
  • Ticket Approval
  • 40+ Global Languages Including RTL
  • HIPAA Compliance
  • 24x7 Support

No of Agents

Pricing

AI Credits

Included for first 3 months

Info

5

$99 /month $1,188 billed yearly
500 credits /month

10

$199 /month $2,388 billed yearly
1,000 credits /month

25

$349 /month $4,188 billed yearly
1,500 credits /month

50

$499 /month $5,988 billed yearly
2,000 credits /month

75

$749 /month $8,988 billed yearly
2,500 credits /month

100

$999 /month $11,988 billed yearly
3,000 credits /month

* All prices are shown in USD($).

Need pricing for 100+ agents? View our Pricing page

Try for free

How BoldDesk improves your support metrics

  • Free Migration from any vendor
  • Free Onboarding Guidance
  • Transparent pricing
  • Free Migration from any vendor
  • Free Onboarding Guidance
  • Transparent pricing

Routine queries automated with AI and workflows

0 %

First response times across support teams

0 %

Agent productivity with automation and AI

0 X

Increase customer satisfaction (CSAT)

0 %

*Based on internal analysis and customer-reported improvements.

Recognized for Excellence by Industry Experts

Rated highly for ease of use, fast implementation, and value for money by real support teams

spring awards 2026
spring awards 2026
spring awards 2026

G2 logo with a 4.6 out of 5 rating and four and a half orange stars
  • Read our reviews

"With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease."

Abhirami Asokan,

IT Operations Team Lead at IIC Lakshya

  • Read Customer Story

35%

Reduction in ticket resolution time

50%

Increase ticket closure rate

"BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team."

Michael Chan,

Director of Information Technology at GeoVerra

  • Read Customer Story

25%+

Increase in productivity

50%

Increase in self-service effectiveness

Get Started For Free
  • Free Migration & Onboarding

Enterprise-Grade Security and Compliance

  • SOC 2 & GDPR compliant
  • AES-256 encrypted infrastructure
  • SSO & IP restrictions
  • Role-based access & audit logs
  • HIPAA-ready workflows
  • Secure cloud architecture
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Frequently Asked Questions

You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.

No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.

Not at all. BoldDesk includes everything you’d expect—ticketing, automation, AI tools, self-service, and integrations—without feature bloat.

Yes. Whether you’re 5 agents or 100+, BoldDesk scales easily with no painful migrations.

No. You only pay if you decide to continue with a plan—no hidden charges.

Most teams set up BoldDesk in days, not weeks. No consultants or long onboarding required.

Step Into the Future of Customer Service

Enable the BoldDesk AI Agent now and unlock powerful automation instantly.

  • 70% AI Agent Automation
  • 100+ Rich Features
  • Supports 30+ Languages
  • No credit card required
  • 70% AI Agent Automation
  • 100+ Rich Features
  • Supports 30+ Languages
  • No credit card required
Get Started for Free
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One platform that covers all your customer support needs

  • flash-icon10x Faster — Instant AI-first replies with no delays
  • singup-icon90%+ CSAT — Customers love the speed & reliability
  • lock-iconEnterprise-Grade Security — SOC 2, HIPAA & GDPR compliant

Trusted by global brands and growing teams alike

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One platform that covers all your customer support needs

  • No Commitment: There is no commitment to buy. A demo is completely free.
  • Expert Guidance: Maximize the potential of BoldDesk for your business.
  • Personalized: Share your goals and we’ll tailor the demo for you.
  • Live Q&A: Have your questions answered by a product specialist.

Trusted by companies of all sizes