Can BoldDesk grow with my business?

Yes. Whether you’re 3 agents or 300, BoldDesk scales easily with no painful migrations.

Fast, Scalable, Effortless

AI-First Customer Support Software for Faster, Smarter Conversations

BoldDesk unifies AI agent, AI copilot, ticketing, live chat, knowledge base, automation, and omnichannel conversations in one secure platform—so your team can resolve customer issues faster across every channel.

3X Faster agent productivity with AI tools
Automate 70% of routine support tasks
Keep every customer conversation connected

SOC 2 Compliant

GDPR & HIPAA Ready

Free Migration & Onboarding

No Credit Card Required

Trusted by global brands and growing teams alike

AI Agents That Resolve Customer Requests Across Every Channel

BoldDesk AI Agents go beyond simple chat responses. They answer questions, automate repetitive work, collect information, trigger workflows, and hand off complex issues with full context.

Built for omnichannel, not just chat
Turn repetitive requests into instant resolutions
Conversational AI that takes action
Escalate complex issues with full context

Up to 70% of repetitive customer conversations resolved
automatically

Help Agents Resolve Customer Conversations Faster With AI Copilot

BoldDesk AI Copilot helps agents draft replies, summarize conversations, translate responses, detect sentiment, predict fields, and find the right knowledge instantly—without switching between tools.

Generate accurate replies instantly
Rewrite and improve agent responses
Summarize long conversations faster
Detect sentiment and urgency

Up to 3X faster agent resolution

Everything Teams Need for Faster Customer Support

Manage conversations, automate repetitive work, and maintain the visibility needed to keep customer support running efficiently.

Respond Faster with AI

Give agents AI-powered assistance, workflow automation, and customer context directly inside your ticketing workflow so teams can respond faster with less manual effort.

One Workspace for Every Conversation

Manage email, chat, social channels, and messaging conversations from one unified workspace without losing customer history or switching between tools.

Track Team Performance

Track SLA performance, workload distribution, response times, and recurring support issues with real-time operational insights from your ticketing software across your support teams.

Automate Repetitive Support Processes

Keep support, operations, and internal teams aligned inside every ticket with automated workflows, SLA management, and collaborative coordination tools in one unified ticket management system.

How BoldDesk Improves Your Support Performance

Support is no longer just about closing tickets. Teams need speed, visibility, automation, and better customer experiences to scale efficiently.

Free Migration from any vendor
Free Onboarding Guidance
Transparent pricing

Routine queries automated with AI and workflows

70 %

Faster First Response Times

50 %

Agent productivity with automation and AI

3 X

Increase customer satisfaction (CSAT)

20 %

*Based on internal analysis and customer-reported improvements.

Why Growing Support Teams Choose BoldDesk

Everything your team needs to scale support efficiently without added complexity, feature restrictions, or rising software costs.

Cost-Effective Scaling

Grow your support operation without rising software costs or unexpected pricing surprises as your team expands.

No Forced Upgrades

Get the capabilities your team needs without constantly moving to higher-priced plans to unlock essential features.

BoldDesk AI

Assist agents with AI Copilot and automate customer interactions with AI Agents to resolve issues faster.

Seamless Integrations

Integrate with your existing business tools to automate workflows and improve team collaboration.

Multi-Brand Management

Manage multiple brands and customer experiences from a single workspace while maintaining consistency.

Hassle-Free Migration

Switch from your current help desk with minimal disruption and get your team productive faster.

All the Features You Need. One Simple Plan. No Expensive Upgrades.

Free trial
No card required
No lock-ins
No hidden costs

Features and Benefits

No of Agents

Pricing

AI Credits

Included for first 3 months

$99 ^/month _{$1,188 billed yearly}

500 _{credits /month}

$199 ^/month _{$2,388 billed yearly}

1,000 _{credits /month}

$349 ^/month _{$4,188 billed yearly}

1,500 _{credits /month}

$499 ^/month _{$5,988 billed yearly}

2,000 _{credits /month}

$749 ^/month _{$8,988 billed yearly}

2,500 _{credits /month}

100

$999 ^/month _{$11,988 billed yearly}

3,000 _{credits /month}

* All prices are shown in USD($).

Need pricing for 100+ agents? View our Pricing page

Recognized for Excellence by Industry Experts

Rated highly for ease of use, fast implementation, and value for money by real support teams

Read our reviews

"With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease."

Read Customer Story

35%

Reduction in ticket resolution time

50%

Increase ticket closure rate

"BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team."

Read Customer Story

25%+

Increase in productivity

50%

Increase in self-service effectiveness

Free Migration & Onboarding

Enterprise-Grade Security and Compliance

SOC 2 & GDPR compliant
AES-256 encrypted infrastructure
SSO & IP restrictions
Role-based access & audit logs
HIPAA-ready workflows
Secure cloud architecture

Frequently Asked Questions

What’s included in the BoldDesk trial?

You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.

Am I giving up features for the lower price?

Not at all. BoldDesk includes the essential customer support tools teams need—ticketing, automation, AI tools, self-service, reporting, and integrations—without feature bloat.

Can BoldDesk scale with growing customer support teams?

Yes. Whether you’re 5 agents or 100+, BoldDesk scales easily with no painful migrations.

How fast can we get started?

Most teams set up BoldDesk in days, not weeks. No consultants or long onboarding required.

Why is BoldDesk more affordable than other customer support software?

No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.

Does BoldDesk work as a complete customer support platform?

Yes. BoldDesk combines ticketing, automation, knowledge base, reporting, collaboration, and AI-powered workflows in one customer support platform designed to simplify modern support operations.

Is migrating to BoldDesk from another customer support platform complicated?

No. BoldDesk offers guided onboarding, free migration assistance, and a proven migration process with 3M+ tickets migrated to help teams switch from other customer support platforms with minimal disruption or downtime.

Will I be charged after the trial ends?

No. You only pay if you decide to continue with a plan—no hidden charges.

Cut support volumes and keep customers happy

Let AI handle repetitive queries so your team can focus on complex issues

Free Migration & Onboarding
70% AI Agent Automation

100+ Rich Features
No credit card required

AI-First Customer Support Software for Faster, Smarter Conversations

AI That Resolves, Not Just Responds

AI Agents That Resolve Customer Requests Across Every Channel

Help Agents Resolve Customer Conversations Faster With AI Copilot