Fast, Scalable, Effortless
AI-First Customer Support Software for Faster, Smarter Conversations
BoldDesk unifies AI agent, AI copilot, ticketing, live chat, knowledge base, automation, and omnichannel conversations in one secure platform—so your team can resolve customer issues faster across every channel.
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3X Faster agent productivity with AI tools
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Automate 70% of routine support tasks
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Keep every customer conversation connected
SOC 2 Compliant
GDPR & HIPAA Ready
Free Migration & Onboarding
No Credit Card Required
Trusted by global brands and growing teams alike
What Slows Down Modern Support Teams
Support teams often struggle with rising costs, disconnected tools, inefficient workflows, and complex support systems. BoldDesk helps simplify support without the overhead.
AI That Resolves, Not Just Responds
AI Agents That Resolve Customer Requests Across Every Channel
BoldDesk AI Agents go beyond simple chat responses. They answer questions, automate repetitive work, collect information, trigger workflows, and hand off complex issues with full context.
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Built for omnichannel, not just chat
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Turn repetitive requests into instant resolutions
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Conversational AI that takes action
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Escalate complex issues with full context
Up to 70% of repetitive requests resolved automatically
Help Agents Resolve Customer Conversations Faster With AI Copilot
BoldDesk AI Copilot helps agents draft replies, summarize conversations, translate responses, detect sentiment, predict fields, and find the right knowledge instantly—without switching between tools.
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Generate accurate replies instantly
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Rewrite and improve agent responses
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Summarize long conversations faster
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Detect sentiment and urgency
Up to 3X faster agent resolution
Everything Teams Need for Faster Customer Support
Turn Every Customer Request Into Organized Tickets
Convert customer requests from email, chat, forms, and messaging channels into organized support records that help teams track conversations, prioritize issues, and resolve requests faster.
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Organize incoming customer requests
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Prioritize requests with workflows and SLAs
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Track every request from start to resolution
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Help teams collaborate with full context
Unified Conversations Across Every Support Channel
Manage email, chat, social channels, and messaging conversations from one unified workspace without losing customer history or switching between tools.
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Manage every support channel from one workspace
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Maintain complete customer conversation history
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Deliver more consistent customer responses
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Reduce context switching for support teams
Deliver Real-Time Support Across Every Customer Interaction
Engage customers instantly with AI-assisted live chat that helps teams respond faster and resolve issues before they escalate into tickets.
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Respond instantly to customer questions
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Route chats to the right teams automatically
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Personalize support interactions
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Convert live chats into tickets seamlessly
Help Customers Find Answers Without Waiting
Build multilingual help centers that help customers find answers on their own and reduce repetitive support requests.
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Publish searchable help articles
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Reduce repetitive support requests
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Help customers find answers in their preferred language
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Help customers solve issues without contacting support
Automate Support Operations Before Workloads Increase
Use workflows and SLAs to route requests, trigger escalations, reduce manual work, and keep response times on track as support volume grows.
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Automate ticket routing and assignments
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Keep response times on track with SLAs
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Trigger escalations for urgent requests
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Reduce repetitive manual work
Improve Visibility Across Support Operations
Track response times, monitor workloads, and measure how AI helps teams improve support efficiency with real-time operational insights.
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Monitor SLA and team performance
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Track workload distribution in real time
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Measure AI Agent and AI Copilot performance
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Improve operational visibility across teams
All the Features You Need. One Simple Plan. No Expensive Upgrades.
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Free trial
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No card required
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No lock-ins
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No hidden costs
Features and Benefits
No of Agents
Pricing
AI Credits
Included for first 3 months
5
$99
/month
$1,188 billed yearly
500
credits /month
10
$199
/month
$2,388 billed yearly
1,000
credits /month
25
$349
/month
$4,188 billed yearly
1,500
credits /month
50
$499
/month
$5,988 billed yearly
2,000
credits /month
75
$749
/month
$8,988 billed yearly
2,500
credits /month
100
$999
/month
$11,988 billed yearly
3,000
credits /month
* All prices are shown in USD($).
Need pricing for 100+ agents? View our Pricing page
How BoldDesk improves your support metrics
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Free Migration from any vendor
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Free Onboarding Guidance
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Transparent pricing
Routine queries automated with AI and workflows
0
%
First response times across support teams
0
%
Agent productivity with automation and AI
0
X
Increase customer satisfaction (CSAT)
0
%
*Based on internal analysis and customer-reported improvements.
Recognized for Excellence by Industry Experts
Rated highly for ease of use, fast implementation, and value for money by real support teams
"With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease."
Abhirami Asokan,
IT Operations Team Lead at IIC Lakshya
35%
Reduction in ticket resolution time
50%
Increase ticket closure rate
"BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team."
Michael Chan,
Director of Information Technology at GeoVerra
25%+
Increase in productivity
50%
Increase in self-service effectiveness
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Free Migration & Onboarding
Enterprise-Grade Security and Compliance
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO & IP restrictions
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Role-based access & audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently Asked Questions
You’ll get full access to all BoldDesk features—ticketing, automation, AI support, knowledge base, and integrations—no restrictions.
Yes. Whether you’re 5 agents or 100+, BoldDesk scales easily with no painful migrations.
No investors, no expensive overhead, no bloated add-ons. Just a lean product with savings passed directly to you.
No. BoldDesk offers guided onboarding, free migration assistance, and a proven migration process with 3M+ tickets migrated to help teams switch from other customer support platforms with minimal disruption or downtime.
Not at all. BoldDesk includes the essential customer support tools teams need—ticketing, automation, AI tools, self-service, reporting, and integrations—without feature bloat.
Most teams set up BoldDesk in days, not weeks. No consultants or long onboarding required.
Yes. BoldDesk combines ticketing, automation, knowledge base, reporting, collaboration, and AI-powered workflows in one customer support platform designed to simplify modern support operations.
No. You only pay if you decide to continue with a plan—no hidden charges.
Cut support volumes and keep customers happy
Let AI handle repetitive queries so your team can focus on complex issues
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Free Migration & Onboarding
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70% AI Agent Automation
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100+ Rich Features
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No credit card required
Get Started with BoldDesk
Start your free 15-day trial. No credit card required!
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One platform that covers all your customer support needs
10x Faster — Instant AI-first replies with no delays
90%+ CSAT — Customers love the speed & reliability
Enterprise-Grade Security — SOC 2, HIPAA & GDPR compliant
Trusted by global brands and growing teams alike
