AI-native help desk ticketing system · Rated 4.5/5 on G2
Bring every email, chat and WhatsApp message into one place, with AI agents that answer, investigate and act on every ticket. Handle more volume without adding headcount.
Trusted by support teams at
4.5/5 on G2
3M+ tickets migrated
SOC 2 · GDPR · HIPAA compliant
25+ years backed by Syncfusion · Trusted by 41K+ companies
AI agents
Each agent has one job. Together they answer customers, investigate tickets and help your team reply faster, while you stay in control.
Resolution, not just replies
It answers customers using your knowledge base and past tickets, checks account details and completes tasks on any channel. When it isn't confident, or the customer asks for a person, it hands off to your team with a full summary.
Every AI action in view
No more starting every ticket from scratch. AI replies to customers when it’s confident, drafts a reply for your review when it isn’t, adds an internal note with what it found, and updates the ticket fields. Each ticket shows what AI did, so your team picks up where AI left off.
Human in the loop
No more redoing the work just to approve a request. AI checks the details, prepares the action and pauses. Refunds, account changes and other sensitive actions wait in the HITL – Approval view until someone on your team approves, then AI completes them.
Actions, not just answers
Most support questions need data from another system: an order in your store, a payment in billing, an account in your CRM. Connect them through API tools and MCP, and AI checks the details and takes action inside the ticket, without anyone switching tabs.
Response, Background and Assist Agents are included in Momentum AI and Enterprise AI. Scale AI includes the Email AI Agent.
Ticket management
The AI agents work inside the same inbox, rules and history your team uses.
Email, live chat, WhatsApp, Facebook, Instagram and Telegram in one history. Voice and SMS through integrations.
Auto-assignment, owners, statuses, SLAs and escalations on every ticket.
Self-service articles for customers, and the source your AI agents answer from.
Rules that update, route and follow up on tickets without manual work.
Response times, backlog, SLA breaches and CSAT at a glance.
Slack, Microsoft Teams, Jira, Salesforce, HubSpot, REST API and MCP.
Customer results
Real numbers from support and IT teams using BoldDesk.
24x
faster resolution of customer queries
140% increase in ticket closure rate
“We didn't face any difficulties integrating with the platform.”
Raj Khichi Customer Support Executive, Reelo Technologies Pvt. Ltd.
25%+
increase in productivity
50% increase in self-service effectiveness
“BoldDesk gave us the right tools to engage customers at the service standard we expect—while reducing manual work and improving productivity across the team.”
35%
reduction in ticket resolution time
50% increase in ticket closure rate
“With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease.”
Rated 4.5/5 on G2
Easy switch
Free migration and guided onboarding from our team, with no long setup project.
Start your free trial with Google or Microsoft. No credit card.
Our team migrates your tickets, contacts and knowledge base for free. 3M+ tickets moved so far.
Connect your support email and chat, invite your whole team and turn on the AI agents you need.
AI-First pricing
Choose the AI coverage you need; your whole team is included.
AI on every channel, with routing and SLAs
$499 /mo
billed $5,988 yearly billed monthly
1,000 AI credits/month
Human agents Unlimited Fair usage policy Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted.
Extra credits $40 / 1,000
Everything in Scale AI, plus:
AI-native email and self-service support
$99 /mo
billed $1,188 yearly billed monthly
500 AI credits/month
Human agents Unlimited Fair usage policy Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted.
Extra credits $40 / 1,000
Multi-brand, compliance and advanced reporting
$999 /mo
billed $11,988 yearly billed monthly
2,500 AI credits/month
Human agents Unlimited Fair usage policy Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted.
Extra credits $40 / 1,000
Everything in Momentum AI, plus:
Every plan includes unlimited human agents under our fair usage policy.
| Simple task (answer or draft a reply) | 1–2 |
|---|---|
| Single-skill or single-system task | 3–5 |
| Multi-step workflow | 8–12 |
| Hand off to a human without an AI reply | Free |
You get alerts at 80% and 100% of your credits. Then top up at $40 per 1,000, upgrade your plan, or route conversations to human agents. No automatic overage charges.
Security and control
Your AI agents follow your policies, and every action is visible.
Some security features depend on your plan.
Read about our securityStill unsure? See BoldDesk on your own use case in a 20-minute demo.
Book a demoYes, it's free for 15 days and needs no credit card, so nothing is charged when the trial ends. Choose a plan only if you decide to continue.
AI agents are built into the ticketing system, not sold as a separate add-on, and every plan includes unlimited human agents, so adding teammates never raises your bill. Migration and onboarding are free.
An AI ticketing system turns every email, chat and message into a ticket and puts AI agents to work on it. They answer routine requests from your knowledge base, add internal notes and update ticket fields, and hand anything they can't resolve to your team with a summary.
Every plan includes as many human agents as your team needs at no extra cost, under our fair usage policy. Each seat is for one named person; shared logins aren't allowed.
Each plan adds more AI credits and features. Scale AI covers email and self-service, Momentum AI adds chat, messaging channels, routing and SLAs, and Enterprise AI adds multi-brand, HIPAA and advanced reporting.
Yes. You can upgrade any time and pay only the prorated difference for the rest of your billing period.
You get alerts at 80% and 100% of your credits. Then you can top up at $40 per 1,000 credits, upgrade and pay only the prorated difference, or route conversations to your human agents. There are no automatic overage charges.
Yes. Agents act only within the skills and policies you write, sensitive actions like refunds need human approval, every AI action is logged, and you can turn any AI feature off.
No. Your data is never used to train public or shared AI models. Your AI agents use your content only to answer within your own BoldDesk account, and it stays separate from other customers.
Yes, for free. Our team moves your tickets, contacts and knowledge base articles from your current ticketing software. We've migrated more than 3 million tickets.
Most teams go live in under a day. Connect your support email and chat, invite your team, and our onboarding team helps at no cost.
You choose a data region at signup: US, EU, India or Australia. BoldDesk is SOC 2 Type 2 and GDPR compliant, and HIPAA compliant with a signed BAA on the Enterprise AI plan.
Try the AI help desk ticketing system free for 15 days, or book a demo and we'll walk through your use case.
