Skip to content

AI-First Customer Support That Resolves, Not Just Responds.

BoldDesk AI answers and resolves customer requests across email, chat, WhatsApp, and voice, while your team works from one simple workspace. Faster answers for customers, less busywork for agents.

Start Free Trial
Book a Free Demo

No credit card required15-day free trialLive in under a day

Up to 90% of routine requests resolved with AI
50% faster first response times

Trusted by Companies of all Sizes

BoldDesk customers including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU
G2 Spring 2026 awards showcase 4.5/5 rating with Leader, High Performer, Momentum Leader and Best Results badges earned

Backed by Syncfusion

41K+

Companies worldwide

25+

Years in business

80%

of the Fortune 500 use Syncfusion software

3M+

Tickets Migrated

Free

Migration & Onboarding

SOC 2, GDPR & HIPAA

Compliant · HIPAA with BAA

99.9%

Uptime SLA

One AI, Every Channel, Faster Answers for Every Customer.

AI answers customers instantly on every channel and takes action for them: checking orders, issuing refunds, updating accounts. When a person is needed, the handoff carries full context, so customers never repeat themselves.

AI agent working out a prorated upgrade charge and answering the customer in chat

Why Growing Support Teams Choose BoldDesk

AI-first support for your whole team, with unlimited human agents on every plan and AI costs you can predict.

Unlimited Human Agents

Add every agent you need at no extra cost. Every plan includes unlimited human agents and unlimited tickets, with no per-seat fees.

Predictable AI Costs

Each plan includes monthly AI credits. Extra credits are $40 per 1,000, with usage alerts and no automatic overage charges.

BoldDesk AI on Every Plan

AI agents reply, investigate, and assist on tickets in every plan, all powered by one simple AI credit balance.

Seamless Integrations

Connect Slack, Teams, Jira, Salesforce, HubSpot, and your own APIs or MCP servers so AI agents can look up data and take action.

Live in Under a Day

Connect your support email and help content, and see AI answering customers within minutes. No consultants needed.

Hassle-Free Migration

Switching from Zendesk, Freshdesk, or another help desk? We move your tickets, contacts, and knowledge base for free, so AI agents start on your tickets faster.

Start Free Trial

Unlimited Agents on Every Plan.
You Only Pay for AI Work.

Bring your whole team in. Every plan includes unlimited human agents, and you only pay for the work your AI agents do. Plans from $99/month.

  • Free trial
  • No card required
  • No lock-ins
  • No hidden costs

Plans and prices

Scale AI

AI-first email and self-service support

$99 /month
Billed $1,188/year
AI credits / month 500
Human agents Unlimited

Extra credits $40 / 1,000

Start Free Trial
Includes
  • Email AI Agent and ticketing
  • Knowledge base
  • Workflow automation
  • Custom fields, views, status
  • Web widgets and forms
Most popular

Momentum AI

AI on every channel, with routing and SLAs

$499 /month
Billed $5,988/year
AI credits / month 1,000
Human agents Unlimited

Extra credits $40 / 1,000

Start Free Trial
Everything in Scale AI, plus:
  • AI Agent on chat, WhatsApp, social and SMS
  • Auto-assignment
  • Multiple SLAs and escalations
  • CSAT surveys
  • Custom roles

Enterprise AI

Multi-brand, compliance and advanced reporting

$999 /month
Billed $11,988/year
AI credits / month 2,500
Human agents Unlimited

Extra credits $40 / 1,000

Start Free Trial
Everything in Momentum AI, plus:
  • Multi-brand help desk and KB
  • HIPAA compliance
  • Ticket approvals
  • Agent shifts
  • Custom dashboards and scheduled reports

How credits work: 1–2 credits to answer or draft, 3–5 for a lookup, 8–12 for a multi-step workflow. Handoffs to humans are free.

  • AI agent included
  • Unlimited human agents included
  • No hidden fees

Recognized for Excellence by Industry Experts

Rated highly for ease of use, fast implementation, and value for money by real support teams.

G2 Spring 2026 badges: High Performer, Leader, Momentum Leader, Best Results, Best Usability, High Performer Mid-Market, Leader Mid-Market
G2 rating: 4.5 out of 5 starsRead our reviews →
“After implementing BoldDesk, there's been a significant improvement in the managing factor of the tickets and support that we used to give to clients and our internal team, too.”
RK
Raj Khichi Customer Support Executive, Reelo Technologies Pvt. Ltd.
Read customer story →
4x Faster administrative tasks
140% Increase in ticket closure rate
GeoVerra
“BoldDesk gave us the right tools to engage customers at the service standard we expect, while reducing manual work and improving productivity across the team.”
Michael Chan
Michael Chan Director of Information Technology, GeoVerra
Read customer story →
25%+ Increase in productivity
50% Increase in self-service effectiveness
Indian Institute of Commerce Lakshya
“With BoldDesk as the support foundation, teams improved efficiency, visibility, and response times while handling growing ticket volumes with ease.”
Abhirami Asokan
Abhirami Asokan IT Operations Team Lead, IIC Lakshya
Read customer story →
35% Reduction in ticket resolution time
50% Increase in ticket closure rate

Security & Compliance

Enterprise-Grade Security and Compliance

Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.

  • SOC 2 Type 2 report & GDPR compliant
  • AES-256 encrypted infrastructure
  • SSO and IP restrictions
  • Role-based access control and audit logs
  • HIPAA compliance with a signed BAA
  • Secure cloud architecture
Enterprise-grade security and compliance certifications: SOC 2, RBAC, GDPR and HIPAA

Frequently Asked Questions

What’s included in the free trial?

Every plan includes unlimited tickets, human agents, and core AI capabilities. Advanced channels, automation, and reporting vary by plan. No credit card and no restrictions.

How does pricing work?

Three plans priced by monthly AI credits, each with unlimited human agents. Plans start at $99/month billed yearly with 500 AI credits. Yearly billing saves 15%.

What uses AI credits?

Credits are used when AI does work, priced by complexity: 1–2 credits for a knowledge base answer or draft, 3–5 for a lookup like order status, and 8–12 for multi-step actions like checking and processing a refund. Handoffs to a human with no AI answer are free, and there are no automatic overage charges.

Can the AI actually resolve requests, or only answer questions?

It resolves. Connect your systems through API tools or MCP, and the AI can check orders, process refunds, reset passwords, or update accounts, with human approval steps wherever you want them.

Is migrating from another help desk complicated?

No. Our team migrates your tickets, contacts, and knowledge base for free, with guided onboarding and 3M+ tickets migrated so far. Switching from Zendesk? You can use BoldDesk free until your current contract ends, for up to 6 months.

Will I be charged after the trial ends?

No. You only pay if you decide to continue. No hidden charges.

Built by Syncfusion, trusted by 41,000+ companies

Resolve More with the Team You Already Have.

Start your free trial and watch AI resolve real customer requests, or talk to our team to see BoldDesk on your own tickets.

  • No credit card required
  • 15-day free trial
  • Free migration
Start Free Trial
Book a Demo