To change the private category to the public category, follow the given steps:
- Go to the Ticket fields module and select the Category field.
- Unchecked the private category option to open a confirmation dialog box.
- Click the Yes button to mark the category as public.
- When you mark a category as public, it will be visible in the customer portal and the customers can create tickets for the public category.
- The visibility of all the existing tickets associated with the public category will remain unchanged.