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separator-arrow-iconAdministration & Configuration

How to Change a ticket category from Private to Public

Published on : June 15, 2022

To change the private category to the public category, follow the given steps:

  1. Go to the Ticket fields module and select the Category field.
  2. Unchecked the private category option to open a confirmation dialog box.
  1. Click the Yes button to mark the category as public.


  • When you mark a category as public, it will be visible in the customer portal and the customers can create tickets for the public category.
  • The visibility of all the existing tickets associated with the public category will remain unchanged.

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