Convert Ticket Reply to Article

In BoldDesk, you can convert a ticket reply to an article by using the Convert to an Article option. It helps to directly create articles with reply content.

Checkout this video for more details.

Follow the steps below to convert a ticket reply to an article:

1. Click the Ticket Module on left side menu.
2. Select any Ticket you want to create article about, from the ticket reply.
3. Select any ticket reply and click the More option.
4. You can select the Convert to an Article option.

5. It will navigate to the Create Article page along with the Ticket reply content.
6. In the Create Article page you can add Title, Category, and any other necessary fields to create article.

7. Now the article will be successfully created.