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Everything you need to get started with BoldDesk.
Learn about ticket views, filters, ticket actions, replying to tickets, notes, insights, and activity history.
Learn how to organize contacts and contact groups to provide better customer service.
Configure custom emails and email templates and manage email notifications.
Following these tips and tricks will increase customer service productivity and improve customer experience.
Automate repeating tasks and save time using auto-assignments, event triggers, time triggers, and SLAs.
Get started with developer APIs and webhooks to build exactly what you need.
Configure ticket fields and forms, SLAs, CSAT surveys, customer portals, auto-assignments, and general settings.
Integrate with your favorite tools and apps to simplify your workflow.
Analyze your data with reports and dashboards.
Find quick solutions to common issues.
Manage your accounts, subscriptions, invoices, and payments.