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Getting started icon
Getting started

Everything you need to get started with BoldDesk.

3 Articles

Working with Tickets icon
Working with Tickets

Learn about ticket views, filters, ticket actions, replying to tickets, notes, insights, and activity history.

33 Articles

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Working with Knowledge Base

Learn how to create and manage the knowledge base articles.

12 Articles

Contact & Contact Groups icon
Contact & Contact Groups

Learn how to organize contacts and contact groups to provide better customer service.

18 Articles

Email & Configuration icon
Email & Configuration

Configure custom emails and email templates and manage email notifications.

13 Articles

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Productivity Tips & Tricks

Following these tips and tricks will increase customer service productivity and improve customer experience.

8 Articles

Automation icon
Automation

Automate repeating tasks and save time using auto-assignments, event triggers, time triggers, and SLAs.

6 Articles

Rest APIs & Webhooks icon
Rest APIs & Webhooks

Get started with BoldDesk Rest APIs and webhooks to integrate with any external systems.

7 Articles

Administration & Configuration icon
Administration & Configuration

Configure ticket fields and forms, SLAs, CSAT surveys, customer portals, auto-assignments, and general settings.

47 Articles

Integrations icon
Integrations

Integrate with your favorite tools and apps to simplify your workflow.

8 Articles

Analytics & Reports icon
Analytics & Reports

Analyze your data with reports and dashboards.

8 Articles

Troubleshooting Guides icon
Troubleshooting Guides

Find quick solutions to common issues.

4 Articles

Billing & Subscription icon
Billing & Subscription

Manage your accounts, subscriptions, invoices, and payments.

6 Articles

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Release Notes

Check out the latest features for the BoldDesk.

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