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Getting started

Everything you need to get started with BoldDesk.

How to Create a BoldDesk Account

How to Setup Your BoldDesk Site

Get started with BoldDesk

Getting started icon

Getting started

Everything you need to get started with BoldDesk.

3 Articles

Working with Tickets icon

Working with Tickets

Learn about ticket views, filters, ticket actions, replying to tickets, notes, insights, and activity history.

33 Articles

Working with Knowledge Base

Learn how to create and manage the knowledge base articles.

12 Articles

Contact & Contact Groups icon

Contact & Contact Groups

Learn how to organize contacts and contact groups to provide better customer service.

18 Articles

Email & Configuration icon

Email & Configuration

Configure custom emails and email templates and manage email notifications.

13 Articles

Productivity Tips & Tricks icon

Productivity Tips & Tricks

Following these tips and tricks will increase customer service productivity and improve customer experience.

8 Articles

Automation icon

Automate repeating tasks and save time using auto-assignments, event triggers, time triggers, and SLAs.

6 Articles

Rest APIs & Webhooks icon

Rest APIs & Webhooks

Get started with BoldDesk Rest APIs and webhooks to integrate with any external systems.

7 Articles

Administration & Configuration icon

Administration & Configuration

Configure ticket fields and forms, SLAs, CSAT surveys, customer portals, auto-assignments, and general settings.

47 Articles

Integrations icon

Integrate with your favorite tools and apps to simplify your workflow.

8 Articles

Analytics & Reports icon

Analytics & Reports

Analyze your data with reports and dashboards.

8 Articles

Troubleshooting Guides icon

Troubleshooting Guides

Find quick solutions to common issues.

4 Articles

Billing & Subscription icon

Billing & Subscription

Manage your accounts, subscriptions, invoices, and payments.

6 Articles

Check out the latest features for the BoldDesk.