Help Desk Software
Explore help desk features that make customer service easier.
Ticketing System
Efficient, end-to-end ticketing system for your support team.
Automation
Automate repetitive tasks to save time.
Contact Management
Manage all your customer information in one place.
Customer Portal
Fully customizable customer portal for your specific business needs.
Customization
Customize help desk software to tailor it to your business needs.
Reporting
Measure and analyze metrics from your help desk deployment.
Integrations
Easily integrate BoldDesk with your favorite applications and do more.
BoldDesk APIs
Flexible APIs and webhooks let you build exactly what you need.
Knowledge Base
Self-service, central repository of information for your customers.
Support Portal
Get fast and dedicated support.
Docs
Tutorials and how-to guides about using BoldDesk.
Flexible APIs and webhooks to build exactly what you need.
Release Notes
Check out the latest features for the BoldDesk.
FAQ
Commonly asked questions and answers in BoldDesk.
Blog
Product news, tips, and latest updates on customer service and more.
How to Videos
Visual content to easily learn how to use BoldDesk.
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DocsWorking with Tickets
Working with Tickets
Replying to a Ticket
Working with Ticket Views/ Saved Filters
Adding Private Notes to a Ticket
Adding Public Notes to a Ticket
Creating a Ticket on behalf of the Requester
Creating a Private/Internal Ticket
Adding/Removing an Agent from the Ticket Watch List for Email Notifications
Ticket Links
Logging Time Spent on a Ticket
How to Export Tickets from the Agent Portal?
Splitting a Customer Reply to a New Ticket
Cloning a Ticket
Sharing Ticket URL to Customer
Using @mention in Ticket Updates or Notes
Deleting a Ticket Reply or Note Message
Deleting a File Attachment
Predefined Default Ticket Views/Filters
Using Basic Filters to Filter Tickets and Save them as Ticket Views
Using Advanced Filters to Filter Tickets and Save them as Ticket Views
Customizing Ticket Grid View Fields/Columns
