Help Desk Software
Explore help desk features that make customer service easier.
Efficient, end-to-end ticketing system for your support team.
Knowledge Base Software
Self-service, central repository of information for your customers.
Automate repetitive tasks to save time.
Customize help desk software to tailor it to your business needs.
Fully customizable customer portal for your specific business needs.
Manage all your customer information in one place.
Measure and analyze metrics from your help desk deployment.
Easily integrate BoldDesk with your favorite applications and do more.
Flexible APIs and webhooks let you build exactly what you need.
Easy to use and feature rich help desk software for startup.
Affordable ticketing system that supports your company’s growth.
Help desk software with enterprise-grade features to provide enterprise support.
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Get fast and dedicated support.
Tutorials and how-to guides about using BoldDesk.
BoldDesk Rest APIs
Flexible APIs and webhooks to build exactly what you need.
Check out the latest features for the BoldDesk.
Product news, tips, and latest updates on customer service and more.
Educational resources to make your work easier.
How to Videos
Visual content to easily learn how to use BoldDesk.
Commonly asked questions and answers in BoldDesk.
DocsAdministration & Configuration
The Difference Between Private (Internal) and Public Categories
How to Change a ticket category from Private to Public
How to Add a New Custom Field in a Contact Form
How to Dynamically Show or Hide a Field in a Form using Field Display Conditions
How to Add a New Custom Field in a Contact Group Form
How to Set Up Holiday List for Your Organization
Set Up Business Hours For Your Organization
How to map, change or remove custom domain
How to Change or Rename BoldDesk Subdomain
How to Manage Customer Satisfaction Survey (CSAT) Settings
How to Impersonate or Assume the Identity of Another Agent
How to Manage Tags
How to Audit Logs
How to Manage Ticket Views
How to Manage Canned Response
How to Create, Change Owner, and Edit a Ticket View Filter on Behalf of Another User
How to Set up a Help Widget for Embedding in External Website
How to Set up a Contact Us Web Form for Embedding in External Website
How to Launch a Help Widget on Button Click
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