--- title: "Switch from Zendesk: Free, Secure Migration | BoldDesk" description: "Move from Zendesk to BoldDesk with free, secure migration for tickets, contacts, and knowledge base content. Get guided setup with zero downtime." url: "https://www.bolddesk.com/zendesk-free-migration" last_updated: 2026-10-20 --- You Relax. We Handle the Migration. # Free Zendesk Migration. Zero Downtime. Zero Setup Fee. We move your tickets, contacts, and knowledge base to BoldDesk at no cost — and if you're still under contract, we'll help cover the buyout so you're not paying twice. - ![100% Free Migration and onboarding](https://www.bolddesk.com/wp-content/uploads/2026/08/Migration-and-onboarding.svg) Free Migration and Onboarding - ![6-Month Buyout Contract](https://www.bolddesk.com/wp-content/uploads/2026/08/Contract-Buyout.svg) 6 Months Contract Buyout - ![1M+ Zendesk Tickets Migrated](https://www.bolddesk.com/wp-content/uploads/2026/08/Tickets-Migrated.svg)3M+ Tickets Migrated - ![Zero Data loss, zero downtime](https://www.bolddesk.com/wp-content/uploads/2026/08/Uptime-SLA.svg) 99.9% Uptime SLA Book Free Migration Demo Loading... Migration Coverage  ## What Data Moves From Zendesk to BoldDesk BoldDesk securely migrates the data your support team relies on every day. ### Tickets & Conversations Full conversation history and context, not just ticket metadata. ### Public Replies & Private Notes Customer-facing replies and internal agent notes stay intact. ### Knowledge Base Articles Help center content moves over, structure and all. ### Companies & Contacts Transfer company and contact data without losing relationships. ### Attachments Ticket-related files carried over wherever technically possible. ### Tags Ticket and knowledge base tags for filtering and reporting stay usable. ![star](https://www.bolddesk.com/wp-content/uploads/2026/05/star.svg) Contract Transition ## We'll Help You Switch Risk-Free Let BoldDesk support your contract transition and migrate your help desk at zero cost. - Free Migration & Onboarding - 6 Months Contract Buyout - 3M+ Tickets Migrated - 99.9% Uptime SLA Book Free Migration Demo The process ## Go Live in Weeks, Not Months Migration moves your data. Free onboarding rebuilds how you work, your automations, teams, and help center recreated in BoldDesk before your first ticket lands. ### Rebuild your workflows We recreate your Zendesk automations, SLA policies, ticket forms, and custom fields — so the rules your team runs on work from day one. - Automation workflows - SLA configuration - Ticket forms & custom fields ### Set up your team Groups, routing rules, agent roles, and permissions are configured before anyone logs in — no rebuilding org structure mid-flight. - Groups, teams & routing - Agent roles & permissions ### Launch with confidence Your help center and customer portal go live, and our team walks your agents through go-live — most teams are productive within hours. - Help center & portal setup - Go-live guidance Data safety ## How We Keep Your Data Safe During Migration Your Zendesk data is handled securely throughout the migration process, with controlled access and secure file sharing. - SOC 2 Type 2 report & GDPR compliant - AES-256 encrypted infrastructure - SSO and IP restrictions - Role-based access control and audit logs - HIPAA compliance with a signed BAA - Secure cloud architecture [View Security & Compliance](https://www.bolddesk.com/legal/security) ![Security compliance badges showing SOC 2, RBAC, GDPR and HIPAA standards for data protection and access control systems](https://www.bolddesk.com/wp-content/uploads/2026/08/Enterprise-Grade-Security-and-Compliance-1-1024x633.webp) Customer stories ## Customers on Their BoldDesk Experience Honest words from teams using BoldDesk every day. ["BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products." ![G2 logo representing the software review platform for ratings and user feedback](https://www.bolddesk.com/wp-content/uploads/2025/06/f062cb62-g2-logo-2.svg) **John S** Head of Customer Support Ethos Beauty Partners](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9784683) ["The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine." ![G2 logo representing the software review platform for ratings and user feedback](https://www.bolddesk.com/wp-content/uploads/2025/06/f062cb62-g2-logo-2.svg) **Harsha R** Support Team Lead LTIMindtree](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891) ["BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully." ![G2 logo representing the software review platform for ratings and user feedback](https://www.bolddesk.com/wp-content/uploads/2025/06/f062cb62-g2-logo-2.svg) **Carlos R** VP of Operations Movisis Tecnologia Limited](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535) [“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.” **Amy** Syncfusion](https://www.bolddesk.com/customers/syncfusion) [“Almost overnight, a problem that I've been fighting with every other day went away.” **Mike Omiccioli** Apexa iQ](https://www.bolddesk.com/customers/apexaiq) [“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented” **Luc Fombonne** ioteecs](https://www.bolddesk.com/customers/ioteecs) ## Frequently Asked Questions Is there a cost for the migration service? Zendesk migration is free when you switch to BoldDesk. This includes data migration, setup assistance, and onboarding support. Free migration is available to Zendesk customers who choose BoldDesk as their new help desk vendor, and it's available on all plans. Is the Zendesk migration really free? Are there any hidden charges? Yes, the migration service itself is completely free — you only pay for your BoldDesk subscription. There's no setup fee and no charge for onboarding support. Can you migrate all our Zendesk data to BoldDesk? Yes. BoldDesk securely migrates essential Zendesk data, including tickets, conversations, attachments (where technically possible), customers, companies/organizations, tags, and knowledge base content. We also help you replicate key custom fields, groups, and workflow structures in BoldDesk so your processes stay familiar. Can you migrate Zendesk automations, triggers, and SLAs? Yes — functionally. Zendesk triggers, automations, and SLAs don't copy over 1:1 as raw objects, but our onboarding team will help you recreate equivalent workflows in BoldDesk using our automation engine and SLA configuration, based on your current rules. How long does the migration take? Most Zendesk migrations are completed within days, depending on ticket volume, workflows, and data complexity. Smaller teams often finish in a matter of days; larger enterprise migrations with multiple brands or complex workflows may take a few weeks from planning to final cut-over. During your migration call, we'll give you a clearer estimate based on your account. Will there be any downtime during migration? No. Your Zendesk instance can remain fully operational during migration, so your support team keeps handling customer conversations without interruption. We plan exports, imports, and cut-over so the switch happens with minimal disruption. Can we test everything before going live? Yes. We run a test migration first with a representative sample of tickets, contacts, companies, and knowledge base articles, so your team can validate data accuracy before we proceed with the full migration. Can we migrate only some Zendesk brands, departments, or ticket types? Yes. We can scope your migration to specific brands, groups, or ticket segments if you prefer to roll out BoldDesk in phases. Note that our standard free migration is designed as a one-time activity — very long, staged migrations may require a custom plan. What if I'm still under a Zendesk contract? For eligible customers, BoldDesk provides contract buyout support to help reduce switching costs and avoid paying for two tools at once. Ask your migration specialist about eligibility on your call. How secure is the migration process? BoldDesk follows strict security standards throughout. Data is handled over encrypted channels, and access is limited to the migration team working on your project. You retain control over exports from Zendesk and choose how files are shared with us. Can BoldDesk handle compliance requirements like healthcare or other regulated industries? Yes. BoldDesk supports teams with industry-specific compliance needs, including regulated environments such as healthcare. During migration, configurations can be aligned to meet your organization's regulatory requirements. Will my agents need retraining after switching from Zendesk? Minimal retraining is required. BoldDesk is designed to feel familiar to Zendesk users, and most teams get productive within hours, not weeks. Onboarding includes go-live guidance to help your team transition smoothly. I'm still unsure if this is the right move for my team. That's fine — [compare BoldDesk to Zendesk in detail first](https://www.bolddesk.com/alternative/zendesk), or book a migration call and talk it through with a specialist with no obligation. ## Your New Help Desk Is One Call Away Upgrade to a faster, simpler, and more cost-efficient support platform. - Free Migration & Onboarding - 6-month Buyout Contract - Zero Downtime, Zero Setup Fee - No credit card required Book Free Migration Demo [Explore Pricing](https://www.bolddesk.com/zendesk-pricing)