--- title: "BoldDesk Product Updates | Latest Features & Improvements" description: "Stay updated with latest BoldDesk features and enhancements. Discover improved functionality and a user-friendly experience to elevate your support system" url: "https://www.bolddesk.com/product-updates" last_updated: 2026-11-03 --- # Product Updates ![Stay updated with the latest BoldDesk product updates and feature enhancements](https://www.bolddesk.com/wp-content/uploads/2026/05/48122f5e-rocket.svg) Discover the latest BoldDesk updates! Experience improved features, enhanced functionality, and a more user-friendly experience with our latest improvements. All Releases 2. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) November 2, 2026 ### [Product Updates – November 2026](https://www.bolddesk.com/product-updates/november-2026) ![product updates november](https://www.bolddesk.com/wp-content/uploads/2026/10/product-updates-november-2026.png) Explore BoldDesk’s November 2026 release: AI Agent dashboard, response approvals, MCP knowledge base tools, Slack and Teams support, and voice dictation. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/november-2026) 3. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) October 6, 2026 ### [Product Updates – October 2026](https://www.bolddesk.com/product-updates/october-2026) ![product updates october](https://www.bolddesk.com/wp-content/uploads/2026/09/product-Og-image.png) Explore BoldDesk’s October 2026 updates: multi-agent collaboration, long-running agents, AI agents in Slack and Teams, GitHub integration, and more. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/october-2026) 4. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) August 24, 2026 ### [Product Updates – August 2026](https://www.bolddesk.com/product-updates/august-2026) ![product updates august](https://www.bolddesk.com/wp-content/uploads/2026/08/Product-Updates@2x-300x186.webp) BoldDesk August 2026 updates introduce AI Agent Assignment and AI Trigger Orchestration to automate support workflows and ticket processing. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/august-2026) 5. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) July 5, 2026 ### [Product Updates – July 2026](https://www.bolddesk.com/product-updates/july-2026) ![July 2026 Product and Live Chat Updates](https://www.bolddesk.com/wp-content/uploads/2026/07/July-2026-Product-and-Live-Chat-Updates@2x-300x186.webp) Explore BoldDesk’s July 2026 updates: KB homepage, dashboard reports, mobile integrations, chat widget updates, AWS CloudWatch, Slack, Teams, Twilio, Make. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/july-2026) 6. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) March 3, 2026 ### [Product Updates – March 2026](https://www.bolddesk.com/product-updates/march-2026) ![March 2026 Product and Live Chat Updates](https://www.bolddesk.com/wp-content/uploads/2026/03/March-2026-Product-and-Live-Chat-Updates@2x-300x186.webp) Explore BoldDesk’s updates with AI Copilot predictions, AI Agent controls, dashboards, omnichannel upgrades, and mobile integrations for efficient support. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/march-2026) 7. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) December 21, 2025 ### [Product Updates – December 2025](https://www.bolddesk.com/product-updates/december-2025) ![December 2025 Product and Live Chat Updates](https://www.bolddesk.com/wp-content/uploads/2026/02/december-2025-product-and-live-chat-updates-300x186.webp) Explore BoldDesk’s December 2025 updates: enhanced workflows, new integrations, improved performance, and smarter tools for help desk teams worldwide. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/december-2025) 8. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) November 16, 2025 ### [Product Updates – November 2025](https://www.bolddesk.com/product-updates/november-2025) ![November 2025 Product and Live Chat Updates](https://www.bolddesk.com/wp-content/uploads/2026/02/november-2025-product-and-live-chat-updates-300x186.webp) Explore BoldDesk’s latest updates with spam domain blocking, live chat activity, feedback capture, and BoldSign, Calendly, Twilio WhatsApp integrations. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/november-2025) 9. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) September 14, 2025 ### [Product Updates – September 2025](https://www.bolddesk.com/product-updates/september-2025) ![September 2025 Live Chat Updates](https://www.bolddesk.com/wp-content/uploads/2026/02/september-2025-live-chat-updates-300x186.webp) Explore BoldDesk’s latest updates with AI Agent enhancements, HIPAA compliance, AI usage dashboards, LINE App, PagerDuty, and mobile innovations today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/september-2025) 10. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) May 31, 2025 ### [Product Updates – May 2025](https://www.bolddesk.com/product-updates/may-2025) ![BoldDesk May 2025 Product Updates text on dark background with curved purple and green stripes for a dynamic design](https://www.bolddesk.com/wp-content/uploads/2026/02/product-updates-may-2025-300x186.webp) BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/may-2025) 11. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) February 22, 2025 ### [Product Updates – Live Chat – February 2025](https://www.bolddesk.com/product-updates/live-chat-february-2025) ![february-2025](https://www.bolddesk.com/wp-content/uploads/2026/02/february-2025-300x186.webp) BoldDesk’s February 2025 Live Chat updates introduce AI Agent for instant replies, RTL support, chat widget enhancements, and Telegram integration. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/live-chat-february-2025) 12. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) February 22, 2025 ### [Product Updates – February 2025](https://www.bolddesk.com/product-updates/february-2025) ![february 2025](https://www.bolddesk.com/wp-content/uploads/2026/02/february-2025-product-updates-300x186.webp) Explore February 2025 product updates in BoldDesk, including ticketing enhancements, workflow improvements, and features that boost support efficiency. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/february-2025) 13. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) November 30, 2024 ### [Product Updates – Live Chat – November 2024](https://www.bolddesk.com/product-updates/live-chat-november-2024) ![November 2024 live chat](https://www.bolddesk.com/wp-content/uploads/2026/02/live-chat-november-2024-300x186.webp) Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/live-chat-november-2024) 14. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) November 30, 2024 ### [Product Updates – November 2024](https://www.bolddesk.com/product-updates/november-2024) ![product updates November 2024](https://www.bolddesk.com/wp-content/uploads/2026/02/november-2024-300x186.webp) Explore November 2024 product updates from BoldDesk, featuring enhancements, new capabilities, and improvements designed for support teams everywhere. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/november-2024) 15. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) September 4, 2024 ### [Introducing Our New Live Chat Software with WhatsApp and Facebook Integration](https://www.bolddesk.com/product-updates/live-chat-september-2024) ![live chat September 2024](https://www.bolddesk.com/wp-content/uploads/2026/02/september-2024-live-chat-300x186.webp) Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/live-chat-september-2024) 16. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) September 4, 2024 ### [Product Updates – September 2024](https://www.bolddesk.com/product-updates/september-2024) ![product updates September 2024](https://www.bolddesk.com/wp-content/uploads/2026/02/september-2024-300x186.webp) Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI features, and more. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/september-2024) 17. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) July 28, 2024 ### [Product Updates – July 2024](https://www.bolddesk.com/product-updates/july-2024) ![product updates july 2024](https://www.bolddesk.com/wp-content/uploads/2026/02/july-2024-300x186.webp) Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile capabilities. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/july-2024) 18. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) May 12, 2024 ### [Product Updates – May 2024](https://www.bolddesk.com/product-updates/may-2024) ![product updates may 2024](https://www.bolddesk.com/wp-content/uploads/2024/05/may-2024-300x186.webp) Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/may-2024) 19. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) April 8, 2024 ### [Product Updates – April 2024](https://www.bolddesk.com/product-updates/april-2024) ![product updates april 2024](https://www.bolddesk.com/wp-content/uploads/2026/02/april-2024-300x186.webp) Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, portal settings, improved uploads, and new default view options for all teams. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/april-2024) 20. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) March 10, 2024 ### [Product Updates – March 2024](https://www.bolddesk.com/product-updates/march-2024) ![product updates march 2024](https://www.bolddesk.com/wp-content/uploads/2026/02/march-2024-300x186.webp) March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approvals, AI chatbot, and Mailchimp and Azure AD integrations today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/march-2024) 21. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) February 22, 2024 ### [Product Updates – February 2024](https://www.bolddesk.com/product-updates/february-2024) ![february-2024](https://www.bolddesk.com/wp-content/uploads/2026/02/february-2024-300x186.webp) BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/february-2024) 22. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) December 8, 2023 ### [Product Updates – December 2023](https://www.bolddesk.com/product-updates/december-2023) ![December 2025 featured image](https://www.bolddesk.com/wp-content/uploads/2026/02/december-2023-300x186.webp) Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and Teams & Slack integrations today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/december-2023) 23. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) November 11, 2023 ### [Product Updates – November 2023](https://www.bolddesk.com/product-updates/november-2023) ![NOVEMBER 2023 FEATURE IMAGE](https://www.bolddesk.com/wp-content/uploads/2026/02/november-2023-300x186.webp) BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/november-2023) 24. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) September 15, 2023 ### [Product Updates – September 2023](https://www.bolddesk.com/product-updates/september-2023) ![September 2023 feature image](https://www.bolddesk.com/wp-content/uploads/2026/02/september-2023-300x186.webp) Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and activity module upgrades today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/september-2023) 25. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) July 17, 2023 ### [Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features](https://www.bolddesk.com/supercharge-your-support-introducing-bolddesks-next-gen-ai-features) ![supercharge-your-support-introducing-bolddesks-next-gen-ai-features](https://www.bolddesk.com/wp-content/uploads/2026/02/july-2023-introducing-bolddesks-next-gen-ai-features-300x186.webp) Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/supercharge-your-support-introducing-bolddesks-next-gen-ai-features) 26. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) July 17, 2023 ### [Product Updates – July 2023](https://www.bolddesk.com/product-updates/july-2023) ![july 2023 feature image](https://www.bolddesk.com/wp-content/uploads/2026/02/july-2023-300x186.webp) July 2023 updates for BoldDesk bring ticket forwarding, six new languages, Azure DevOps and JIRA integrations, plus AI-powered support features today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/july-2023) 27. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) May 27, 2023 ### [Multilingual Help Desk: Bridging Language Barriers for Support](https://www.bolddesk.com/announcing-multilingual-help-desk) ![announcing multilingual help desk](https://www.bolddesk.com/wp-content/uploads/2026/02/may-2023-announcing-multilingual-help-desk-300x186.webp) BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/announcing-multilingual-help-desk) 28. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) May 27, 2023 ### [Multilingual Knowledge Base is now available](https://www.bolddesk.com/announcing-multilingual-knowledge-base) ![Knowledge base](https://www.bolddesk.com/wp-content/uploads/2026/02/may-2023-announcing-multilingual-knowledge-base-300x186.webp) BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible worldwide today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/announcing-multilingual-knowledge-base) 29. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) May 27, 2023 ### [Product Updates – May 2023](https://www.bolddesk.com/product-updates/may-2023) ![May 2023](https://www.bolddesk.com/wp-content/uploads/2026/02/may-2023-300x186.webp) BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/may-2023) 30. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) April 13, 2023 ### [Announcing our new Microsoft Teams integration!](https://www.bolddesk.com/product-updates-ms-teams-integration) ![april 2023](https://www.bolddesk.com/wp-content/uploads/2026/02/april-2023-announcing-our-new-ms-teams-integration-300x186.webp) BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates-ms-teams-integration) 31. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) March 23, 2023 ### [Product Updates – March 2023](https://www.bolddesk.com/product-updates/march-2023) ![BoldDesk March 2023 Updates: New Features & Enhancements](https://www.bolddesk.com/wp-content/uploads/2026/02/march-2023-300x186.webp) Explore BoldDesk's March 2023 updates, including the activity module, ticket approvals, OneDrive integration, and improved reports for team productivity. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/march-2023) 32. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) December 29, 2022 ### [Product Updates – December 2022](https://www.bolddesk.com/product-updates/december-2022) ![BoldDesk December 2022 Updates: New Features & Enhancements](https://www.bolddesk.com/wp-content/uploads/2026/02/december-2022-300x186.webp) BoldDesk's December 2022 updates feature bulk ticket updates, email failure alerts, knowledge base restoration, and drive integrations for efficiency. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/december-2022) 33. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) November 30, 2022 ### [Product Updates – November 2022](https://www.bolddesk.com/product-updates/november-2022) ![BoldDesk November 2022 Updates: Ticketing & KB Features](https://www.bolddesk.com/wp-content/uploads/2026/02/november-2022-300x186.webp) BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/november-2022) 34. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) October 20, 2022 ### [Product Updates – October 2022](https://www.bolddesk.com/product-updates/october-2022) ![BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.](https://www.bolddesk.com/wp-content/uploads/2026/02/october-2022-300x186.webp) Explore October 2022 ticketing system updates in BoldDesk, including ticket templates, custom statuses, workflow enhancements, and productivity gains. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/october-2022) 35. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) October 20, 2022 ### [Announcing BoldDesk Knowledge Base Software](https://www.bolddesk.com/product-updates-knowledge-base-launched) ![BoldDesk Knowledge Base: Features & Benefits](https://www.bolddesk.com/wp-content/uploads/2026/02/october-2022-announcing-bolddesks-knowledge-base-software-300x186.webp) BoldDesk's Knowledge Base offers multi-level folders, SEO-friendly settings, approval workflows, and ticketing system integration for better support today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates-knowledge-base-launched) 36. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) August 8, 2022 ### [Product Updates – August 2022](https://www.bolddesk.com/product-updates/august-2022) ![BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.](https://www.bolddesk.com/wp-content/uploads/2026/02/august-2022-300x186.webp) Explore August 2022 ticketing system updates in BoldDesk, including ticket automations, workflow improvements, and features that boost productivity today. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/august-2022) 37. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) June 16, 2022 ### [Product Updates – June 2022](https://www.bolddesk.com/product-updates/june-2022) ![BoldDesk June 2022 Updates: Private Categories & Salesforce](https://www.bolddesk.com/wp-content/uploads/2026/02/june-2022-300x186.webp) BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields, and app permissions. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/product-updates/june-2022) 38. ![Calendar](https://www.bolddesk.com/wp-content/uploads/2025/02/8666f621-calender-icon.svg) May 5, 2022 ### [Announcing the modern help desk software – BoldDesk public launch!](https://www.bolddesk.com/announcing-the-modern-help-desk-software-bolddesk-public-launch) ![announcing-the-modern-help-desk-software-bolddesk-public-launch](https://www.bolddesk.com/wp-content/uploads/2026/02/may-2022-300x186.webp) Announcing the modern help desk software, BoldDesk. Explore powerful ticketing, automation, self-service, and collaboration tools for support teams. [Read More ![Arrow](https://www.bolddesk.com/wp-content/uploads/2026/03/Arrow.svg)](https://www.bolddesk.com/announcing-the-modern-help-desk-software-bolddesk-public-launch)