---
title: "Knowledge Base Software Launched | BoldDesk"
description: "BoldDesk"
url: "https://www.bolddesk.com/product-updates-knowledge-base-launched"
last_updated: 2026-02-13
---

-   Back to Product Updates

# Announcing BoldDesk Knowledge Base Software

-   October 20, 2022

![TOC Menu](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/10/4bea027d-toc-hamburger.svg) In this page  ![Toggle TOC](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2024/10/1a829012-checvron-up.svg)

## Knowledge Base Software

Finally, launching the much-awaited and requested feature “Knowledge Base Module”. You can use it at no extra cost.

Check out the comprehensive knowledge base features here: [Knowledge Base Software](https://www.bolddesk.com/knowledge-base-software)

Check out this guide for [getting started](https://support.bolddesk.com/kb/article/289/get-started-with-knowledge-base-in-bolddesk).

### Salient Features

-   Intuitive and user friendly
-   Multi-level folder structure support
-   Multi-Brand Knowledge Base Help Centers
-   Help Centre customization
-   SEO friendly with auto sitemaps generation
-   Approval workflows
-   Drafts and revision history
-   Markdown and WYSIWYG editor support
-   Fine-grained access control options
-   Create the internal or external documents by specifying the visibility permission at the category or article level.

![salient-features](https://www.bolddesk.com/wp-content/uploads/2025/10/637c20d5-salient-features.webp)

### Knowledge Base integrated with ticketing system

Support agents can search for articles and include a link while replying to customers, without leaving the ticket screen.

![Support UI with 'Reply' section; buttons for notes, links, and highlighted 'Insert Article' show structured workflow.](https://www.bolddesk.com/wp-content/uploads/2025/10/73917c26-knowledge-base-integrated-with-ticketing-system.webp)