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Save up to 20% when you select yearly billing
Starter
Add more for $10 per agent/month
Ideal for small business and startup
Includes all the features
Unlimited Contacts or End Users
Email ticketing
Ticket auto assignment
Custom ticket fields
SLA management
Custom views
Canned response
Custom domain
Embeddable Widgets
Embeddable Forms
Knowledge Base
MOST POPULAR
Growth
Ideal for larger teams with SSO
All Starter features, plus
CSAT surveys
SLA notification
Custom status and roles
Custom email templates
Single sign-on (OAuth and OpenID)
Multiple business hours and holidays
Marketplace Apps
Custom Apps
Ticket Sharing
Knowledge Base
Starter
Add more for $10 per agent/month
Ideal for small business and startup
Includes all the features
Unlimited Contacts or End Users
Email ticketing
Ticket auto assignment
Custom ticket fields
SLA management
Custom views
Canned response
Custom domain
Embeddable Widgets
Embeddable Forms
Knowledge Base
MOST POPULAR
Growth
Ideal for larger teams with SSO
All Starter features, plus
CSAT surveys
SLA notification
Custom status and roles
Custom email templates
Single sign-on (OAuth and OpenID)
Multiple business hours and holidays
Marketplace Apps
Custom Apps
Ticket Sharing
Knowledge Base
Starter
Add more for $8 per agent/month, billed annually
Ideal for small business and startup
Includes all the features
Unlimited Contacts or End Users
Email ticketing
Ticket auto assignment
Ticket custom fields
SLA management
Custom views
Canned response
Custom domain
Embeddable Widgets
Embeddable Forms
Knowledge Base
MOST POPULAR
Growth
Ideal for larger teams with SSO
All Starter features, plus
CSAT surveys
SLA notification
Custom status and roles
Custom email templates
Single sign-on (OAuth and OpenID)
Multiple business hours and holidays
Marketplace Apps
Custom Apps
Ticket Sharing
Knowledge Base
Enterprise
For companies seeking enterprise-grade features
All Growth features, plus
Add contacts to multiple contact groups
Category-based email support
Knowledge Base
Starter
Add more for $8 per agent/month, billed annually
Ideal for small business and startup
Includes all the features
Unlimited Contacts or End Users
Email ticketing
Ticket auto assignment
Ticket custom fields
SLA management
Custom views
Canned response
Custom domain
Embeddable Widgets
Embeddable Forms
Knowledge Base
MOST POPULAR
Growth
Ideal for larger teams with SSO
All Starter features, plus
CSAT surveys
SLA notification
Custom status and roles
Custom email templates
Single sign-on (OAuth and OpenID)
Multiple business hours and holidays
Marketplace Apps
Custom Apps
Ticket Sharing
Knowledge Base
Plan comparison
Compare the features and benefits of each plan. Still unsure which plan is best for you?
We're here to helpTicket Management | Starter | Growth | Enterprise |
|---|---|---|---|
Unlimited Tickets | |||
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Deleted Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Export Tickets | |||
Satisfaction Surveys | |||
Category based Email Support | |||
Attachment File storage | 25 GB | 100 GB | 1 TB |
Automation & SLA | Starter | Growth | Enterprise |
|---|---|---|---|
Ticket Auto Assignment (round robin) | |||
Event-Based Rules (Create and Update Trigger) | |||
Time Based Rules (Time Trigger) | |||
Number of SLA Rules | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Business Hours and Holidays List | Single | Multiple | Multiple |
Customization | Starter | Growth | Enterprise |
|---|---|---|---|
Custom Form Fields | |||
Custom Fields | 10 | 100 | 250 |
Field Dependencies | |||
Field Display Condition | |||
Custom Views | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Status | |||
Custom Agent Roles | |||
Custom Email Template |
Customer Management | Starter | Growth | Enterprise |
|---|---|---|---|
Unlimited Contacts | |||
Unlimited Contact Group | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Contact Impersonate | |||
Add Contacts to Multiple Contact Groups |
Help Desk | Starter | Growth | Enterprise |
|---|---|---|---|
Rebranding | |||
Multi-brand | |||
Multi-brand with Custom Domain Mapping | |||
Multi-brand with Custom SSL Certificate |
Security | Starter | Growth | Enterprise |
|---|---|---|---|
SSL Certificate | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email SPAM Control | |||
Roles and Permissions | |||
Custom Domain Mapping | |||
Social Login Integration | |||
Single Sign-On (OAuth and OpenID) | |||
Advanced Password Polices | |||
Audit Logs | |||
Custom SSL Support |
Integrations | Starter | Growth | Enterprise |
|---|---|---|---|
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
3rd Party Integrations | Starter | Growth | Enterprise |
|---|---|---|---|
Zapier | |||
JIRA | |||
Salesforce | |||
Custom Apps |
Support | Starter | Growth | Enterprise |
|---|---|---|---|
Email Support - 24X5 | |||
Chat Support - 24X5 | |||
Migration Assistance * | |||
Frequently Asked Questions
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
