---
title: "Help Desk Pricing: $20/Agent, Every Feature | BoldDesk"
description: "BoldDesk Enterprise help desk: every feature included for $20 per agent/month, billed yearly. Compare Zendesk, Freshdesk and Zoho Desk. Free 15-day trial."
url: "https://www.bolddesk.com/pricing/help-desk"
last_updated: 2026-11-03
---

# One platform, every feature included

-   Free 15-day trial
-   Cancel any time
-   No credit card required

## Enterprise

Every help desk feature. One simple per-agent price.

**$20** **$25** /agent/month

Billed yearly ($240 per agent/year) Billed monthly

[Start Free Trial](https://app.bolddesk.com/signup?planId=3&billingCycleId=2)

Prices in USD. Taxes extra where applicable.

### Everything included

-   Unlimited tickets and articles
-   Email, Live Chat, WhatsApp, Social and SMS
-   Workflow automation and SLAs
-   Multilingual, multi-brand knowledge base
-   Custom portal, domain and branding
-   Custom reports and dashboards
-   SSO, audit logs and role-based access
-   SOC 2, HIPAA and GDPR compliance

See full features

Trusted by global brands and growing teams alike

 ![Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos](https://www.bolddesk.com/wp-content/uploads/2026/07/Trusted-by-Companies-Mobile-1.webp)

## "How is the Price this Low?" — Fair Question.

Our price isn't a discount. It's a different business model.

-   ### Proven foundation

    Built on components 41K+ teams already trust

    Built on battle-tested Syncfusion technology trusted by 41K+ companies — proven engineering we reuse to build faster, cheaper, and reliably.

-   ### One product, one price

    No tier engineering

    No tier engineering, no upgrade sales teams, no renewal negotiators. Removing the ladder removes its cost.

-   ### Find the Right Plan for Your Team

    Compare BoldDesk plans, included capabilities, and AI credit allowances to understand what works best for your support team.

    [Compare Plans](https://www.bolddesk.com/pricing)

Same architecture that runs Syncfusion's enterprise components - used by 41K+ companies for 25+ years.

## Full feature list

Everything below is included in Enterprise. No add-ons, no feature gates.

### Ticket Management

-   Unlimited Tickets
-   Ticket Side Threads
-   Canned Responses
-   Auto & Manual Time Tracking
-   Satisfaction Surveys (CSAT)
-   Ticket Approvals & Watchers
-   Share & Forward Tickets
-   Snooze Tickets
-   Split, Merge & Clone

### Omnichannel Support

-   Email Ticketing
-   Live Chat
-   WhatsApp, SMS & Phone
-   Facebook, Instagram, Telegram
-   Proactive Messaging
-   Microsoft Teams & Slack
-   Web Forms & Widgets
-   Support Portal
-   Mobile App & SDK

### Automation & Routing

-   Workflow Automation
-   Round Robin, Load & Skill Routing
-   SLA Reminders & Escalations
-   Time-Based Automations
-   Ticket Macros
-   Business Hours & Holiday Lists
-   Schedule Ticket Creation
-   Agent Shift Management

### Knowledge Base

-   Unlimited Articles
-   Public & Private Knowledge Base
-   Multilingual Knowledge Base
-   Multi-brand Knowledge Base
-   Article Sections (Hierarchy)
-   SEO & Auto Sitemap
-   Embeddable KB Widget
-   Article Versioning & Approval
-   Convert Ticket to Article

### Reporting & Analytics

-   Support Dashboard
-   SLA Performance
-   Agent & Team Performance
-   CSAT Dashboard
-   Ticket Metrics Report
-   Custom Dashboards
-   Scheduled Reports

### Enterprise Security & Compliance

-   Single Sign-On (SSO)
-   Two-Factor Authentication
-   Advanced Password Policies
-   Role-Based Permissions
-   Custom Email Server
-   Audit Logs & IP Restriction
-   Data Redaction (PII & PHI)
-   SOC 2, HIPAA & GDPR
-   Regional Data Centers

Compare all features

## Locked Into Help Desk Vendor? We'll Help You Switch Risk-Free.

Let BoldDesk migrate your help desk and onboard your team at zero cost.

-   Free Migration
-   Free Onboarding
-   30 Days Money-Back Guarantee
-   99.9% Uptime SLA

[Talk to Migration Expert](https://www.bolddesk.com/migration)

## Enterprise features without the enterprise price

How BoldDesk Enterprise compares with the top plans from Zendesk, Freshdesk and Zoho Desk.

Number of agents

25

| Per agent, Enterprise plans | ![BoldDesk](https://www.bolddesk.com/wp-content/uploads/2026/02/bolddesk-logo-color.svg) BoldDesk Enterprise Best value | Zendesk Suite Enterprise [BoldDesk vs Zendesk](https://www.bolddesk.com/alternative/zendesk) | Freshdesk Enterprise [BoldDesk vs Freshdesk](https://www.bolddesk.com/alternative/freshdesk) | Zoho Desk Enterprise [BoldDesk vs Zoho Desk](https://www.bolddesk.com/alternative/zoho-desk) |
| --- | --- | --- | --- | --- |
| Price, billed yearly (per agent/month) | $20 | Contact sales (last public list price $169) | $89 | $40 |
| Price, billed monthly (per agent/month) | $25 | Contact sales (last public list price $219) | About $107 (not published) | About $50 |
| Yearly cost for 25 agents | $6,000 | $50,700 (at $169) | $26,700 | $12,000 |
| Free trial | 15 days, no card | 14 days | 14 days | 15 days |
| Pricing predictability as you scale | One flat per-agent price | Seats + tiers + add-ons compound | Costs rise as your team scales | Per-agent tiers plus paid add-ons |
| Migration cost | 100% free, white-glove | Self-serve or paid services | Self-serve or paid services | Self-serve or paid services |
| Onboarding & setup fees | Zero setup fee, guided onboarding | Professional services and training are paid add-ons | Onboarding depends on your setup | Paid onboarding packages |
| Every feature in one plan | Yes | Yes, plus paid add-ons (WFM, QA) | Yes, plus paid add-ons | Yes, plus paid add-ons |
| Ticketing, SLAs & workflow automation | Included | SLAs on Suite Professional only | Included | Included |
| Omnichannel (email, chat, WhatsApp, social, SMS) | One inbox; SMS and voice via integration | Varies by plan and add-ons | Needs Freshdesk Omni Enterprise ($119/agent) | Via bundled Zoho SalesIQ |
| Knowledge base & self-service | Included | Advanced self-service on higher tiers | Included | Included |
| Admin experience | Simple, launch in days | Powerful, with many settings to manage | Admin options vary by plan | Powerful, with many settings to manage |
| Security & compliance (SOC 2, GDPR, HIPAA) | Included | Advanced security tied to top plans | Included on Enterprise | Included on Enterprise |

[Switch for free](https://www.bolddesk.com/migration)

Competitor prices are public list prices in USD as of October 2026 and may change. Zendesk no longer publishes a Suite Enterprise price; figures shown are its last public list price. All trademarks belong to their owners.

## Compare all features

Every feature in the Enterprise plan, category by category.

Ticket Management 42 features

-   Unlimited Tickets
-   Email to Tickets
-   Ticket History
-   Ticket Tags
-   Message Tags
-   Canned Responses
-   Split Tickets
-   Clone Tickets
-   Related Tickets
-   Parent-Child Tickets
-   Spam Tickets
-   Suspended Tickets
-   Delete Tickets
-   Private Tickets
-   Ticket Insights
-   Ticket Worklog
-   Edit & Delete Message
-   Export Tickets
-   Embedded Web Widgets
-   Embedded Web Forms
-   Merge Ticket
-   Lock Ticket
-   Ticket Access Scope
-   Email Notification
-   In-App Notification
-   Agent Signature
-   Bulk Edit
-   Ticket Sharing
-   Forward Ticket
-   Convert Ticket Message to KB
-   Multiple ticket forms
-   Satisfaction Surveys (CSAT)
-   Multilingual Help Desk
-   Agent Shifts
-   Auto-Merge Tickets
-   Ticket Approvals
-   Category-Based Email Support
-   Side Threads
-   Snooze Ticket
-   Time Tracking (Manual & Automatic)
-   Scheduled Recurring Tickets
-   Attachment File Storage · 1 TB

Customer Support Channels 9 features

-   Email
-   Live Chat
-   WhatsApp
-   Facebook
-   Instagram
-   Telegram
-   Voice / Call · Via integration
-   SMS · Via integration
-   LINE · Via integration

Live Chat & Instant Messaging 33 features

-   Web Widget
-   Web SDK
-   Unlimited Concurrent Chat
-   Unlimited Message
-   Unlimited Contacts
-   Workflow
-   Automated Chat Assignment
-   Chat SLA
-   Business Hour
-   Offline Message
-   Holiday List
-   Automated CSAT
-   Canned Response
-   In-App Notification
-   Mobile App
-   Multilanguage
-   Email Transcript
-   Widget Customization
-   Custom Branding
-   Conversation History
-   Viewed Pages History
-   Visitor Notes
-   Tags
-   Conversation Private Note
-   Chat Views
-   Chat Insights
-   Pre Chat Form
-   Conversation Timeout
-   Sticky Buttons in Chat
-   In-Chat FAQs
-   Inactivity Based Workflows
-   Real-Time Typing
-   Proactive Outbound Messaging

Knowledge Base 37 features

-   Unlimited Articles
-   Public Knowledge Base
-   Internal or Private Knowledge Base
-   Article Sections (Hierarchy)
-   Article Comments
-   SEO for Knowledge Base
-   Link KB in Ticket
-   Article Advance Filter
-   Show Popular, Recent, Related Articles
-   Estimate Read Time
-   Full Screen Editor
-   Customer Portal
-   Print Article
-   Auto Suggest Articles
-   Article Reordering
-   Auto Save in Drafts
-   Article Insights
-   Clone Article
-   Share Article
-   Embeddable KB Widget
-   Article redirect support
-   Article Replicate
-   Article Expiration
-   Article Status Indicator
-   Import from Word Document
-   Approval Workflow Status
-   Article Feedback
-   Automatic Sitemap Generation
-   Article Versioning & Restore
-   Convert ticket response to article
-   Multilingual Knowledge Base
-   Article Template
-   Manage KB Tags
-   Bulk Edit
-   KB Export
-   Knowledge Base Specific to a Contact Group
-   Multibrand Knowledge Base

Workflow Automation 13 features

-   Automation Rules on Ticket Creation
-   Automation Rules on Ticket Updates
-   Conditional Ticket Fields
-   Time Based Automation
-   Ticket Macros
-   Round Robin Ticket Assignment
-   Load Based Ticket Assignment
-   Skill Based Assignment
-   SLA Management · Multiple
-   Business Hours · Multiple
-   SLA Reminder Notification
-   SLA Escalation Notification
-   Holidays List · Multiple

Customization 14 features

-   Ticket Custom Fields
-   Ticket Form Fields
-   Ticket Fields Grouping
-   Field Dependencies
-   Field Display Condition
-   Agent Portal Customization
-   Customer Portal Customization
-   Custom Email Template
-   Custom Views
-   Custom Ticket Status
-   Custom Agent Roles
-   Custom Agent Status
-   Contact Custom Fields
-   Contact Group Custom Fields

Activities/Task Management 7 features

-   Unlimited Activities
-   Activity Worklog
-   Clone Activity
-   Watchers
-   Email Delivery Status
-   Activity History
-   Custom Activity Type

Customer Management 13 features

-   Unlimited Contacts
-   Unlimited Contact Group
-   Import Contacts
-   Import Contact Groups
-   Contact Activity History
-   Contact Group Activity History
-   Contact Impersonate
-   Export Contacts
-   Export Contact Groups
-   Contact Custom Fields
-   Merge Contact
-   Contact Group Custom Fields
-   Add Contacts to Multiple Contact Groups

Help Desk 6 features

-   Rebranding
-   Multibrand with Custom SSL Certificate
-   Custom Emails (Email to Ticket) · 25
-   Multibrand Help Desk · 10 brands
-   Multibrand Knowledge Base
-   Multibrand with Custom Domain Mapping

Security 16 features

-   Built-In SSL
-   Custom Domain Mapping
-   Custom Email Server
-   Digitally Signed Emails (DKIM) and DMARC
-   Email Spam Control
-   Social Login Integration
-   Audit Logs
-   Single Sign-On (OAuth and OpenID)
-   Single Sign-On (JWT)
-   Two-Factor Authentication (2FA)
-   Roles and Permissions
-   Advanced Password Polices
-   SOC 2 ® Type 2 certified
-   Data Redaction
-   HIPAA Compliance
-   IP Range Restriction

Dashboard & Reports 13 features

-   Support Monitoring Dashboard
-   Support Traffic Dashboard
-   SLA Dashboard
-   Work Log Report
-   Ticket Conversation Report
-   Ticket Metrics Report
-   KB Dashboard
-   Export Report
-   Agent/Group Performance Dashboard
-   Contact/Contact Group Performance Dashboard
-   CSAT Dashboard
-   Custom Dashboards
-   Scheduled Report

Developer Tools 4 features

-   Rest API Rate (Requests per Minute) · 500
-   Webhooks
-   Mobile SDK for Helpdesk
-   Mobile SDK for Chat

Third-Party Integrations 35 features

-   Zapier
-   Jira
-   GitHub
-   AWS CloudWatch
-   Salesforce
-   HubSpot
-   Pipedrive
-   Microsoft Teams
-   Shopify
-   Google Drive
-   Microsoft OneDrive
-   Dropbox
-   Slack
-   WhatsApp
-   Facebook
-   Instagram
-   Telegram
-   Twilio
-   LINE
-   Gupshup for WhatsApp
-   PagerDuty
-   Stripe
-   WooCommerce
-   Custom Apps
-   Azure DevOps
-   Azure AD (Microsoft Entra ID)
-   Aircall
-   Ringover
-   Exotel (Ameyo)
-   Ozonetel
-   Asana
-   Calendly
-   BoldSign
-   Office 365 Calendar
-   MS Teams Meeting

BoldDesk Mobile App 2 features

-   BoldDesk for iOS
-   BoldDesk for Android

Support 6 features

-   Knowledge Base
-   Email Support
-   Chat Support
-   Option to Choose your Data Center Location
-   Migration Assistance
-   Customer Success Manager

Security & Compliance

## Security You Won't Have to Compromise On

Enterprise-grade infrastructure, compliance, and access controls - built in from day one.

-   SOC 2 Type 2 report & GDPR compliant
-   AES-256 encrypted infrastructure
-   SSO and IP restrictions
-   Role-based access control and audit logs
-   HIPAA compliance with a signed BAA
-   Secure cloud architecture

[View Security & Compliance](https://www.bolddesk.com/legal/security)

![Security compliance badges showing SOC 2, RBAC, GDPR and HIPAA standards for data protection and access control systems](https://www.bolddesk.com/wp-content/uploads/2026/08/Enterprise-Grade-Security-and-Compliance-1-1024x633.webp)

## Trusted by Support Teams Everywhere

Real feedback from businesses running their support on BoldDesk.

-   > "BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."

     [**John S** Head of Customer Support Ethos Beauty Partners](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9784683)
-   > "The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."

     [**Harsha R** Support Team Lead LTIMindtree](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891)
-   > "BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."

     [**Carlos R** VP of Operations Movisis Tecnologia Limited](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535)
-   > “BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

     [**Amy** Syncfusion](https://www.bolddesk.com/customers/syncfusion)
-   > “Almost overnight, a problem that I've been fighting with every other day went away.”

     [**Mike Omiccioli** Apexa iQ](https://www.bolddesk.com/customers/apexaiq)
-   > “I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

     [**Luc Fombonne** ioteecs](https://www.bolddesk.com/customers/ioteecs)

[Read Reviews](https://www.g2.com/products/bolddesk/reviews#reviews)

## Help desk pricing FAQ

What does the Enterprise plan include?

Every BoldDesk help desk feature: ticketing, email, live chat and WhatsApp (SMS and phone through integrations), knowledge base, automation, SLAs, custom reports, SSO and compliance. There are no feature tiers or paid add-ons.

How much does BoldDesk cost?

$20 per agent per month billed yearly ($240 per agent per year), or $25 per agent per month billed monthly.

How much do I save with yearly billing?

20%. Yearly billing is $20 per agent per month against $25 on monthly billing, a saving of $60 per agent each year.

Is there a free trial?

Yes. Every new account gets a free 15-day trial of the full Enterprise plan. No credit card is needed.

Can I extend my BoldDesk free trial?

BoldDesk offers a 15-day free trial. If you need more time to evaluate the platform, contact our support team to request additional evaluation time. [Contact Support](https://support.bolddesk.com/)

Can I cancel any time?

Yes. Monthly plans can be cancelled at any time and stop at the end of the current billing month.

Can I export my data?

Yes. Agents can export tickets from the ticket list as Excel or CSV files, up to 1,000 records per file, and export report data from Reports, up to 5,000 records per request. Bulk exports include ticket fields, the description and the last reply, but not complete conversation threads or attachments; attachments can be downloaded from each ticket.

Can I add or remove agents later?

Yes. Add agents at any time and pay a prorated amount for the rest of the billing period. Remove agents at your next renewal.

Who counts as an agent?

Anyone who logs in to answer or manage tickets. Customers, requesters and portal users are free and unlimited.

Is there a limit on tickets, articles or channels?

No. Tickets, knowledge base articles and channels are unlimited on the Enterprise plan, and you can run up to 10 brands.

Can you help me move from Zendesk, Freshdesk or Zoho Desk?

Yes. [We migrate your tickets, contacts and articles for free](https://www.bolddesk.com/migration), and give you BoldDesk free until your current contract ends.

Which payment methods do you accept?

Major credit and debit cards. Yearly plans for larger teams can also pay by invoice.

How can I contact BoldDesk support?

You can contact the BoldDesk support team for assistance with product questions, account-related inquiries, and technical issues. Visit our support center to explore the available support options. [Visit Support Center](https://support.bolddesk.com/)

## Every feature. One price. $20 per agent.

Start your free 15-day trial. No credit card required.

[Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo)