---
title: "AI Customer Service Pricing from $99/mo | BoldDesk"
description: "AI customer service pricing with no per-agent fees: $99 to $999/mo billed yearly, 500 to 2,500 AI credits and unlimited human agents. Start a free trial."
url: "https://www.bolddesk.com/pricing"
last_updated: 2026-11-03
---

# Pay for AI Work. Unlimited Human Agents Included.

Bring your whole team in. Every plan includes unlimited human agents, and you only pay for the work your AI agents do. Plans from $99/month.

## Plans and prices

### Scale AI

AI-first email and self-service support

**$99** /month

Billed $1,188/year

AI credits / month **500**

Human agents **Unlimited **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use)**

Extra credits $40 / 1,000

[Start Free Trial](https://app.bolddesk.com/signup?planId=9&billingCycleId=2)

Includes

-   Email AI Agent and ticketing
-   Knowledge base
-   Workflow automation
-   Custom fields, views, status
-   Web widgets and forms

Compare all features ↓

Most popular

### Momentum AI

AI on every channel, with routing and SLAs

**$499** /month

Billed $5,988/year

AI credits / month **1,000**

Human agents **Unlimited **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use)**

Extra credits $40 / 1,000

[Start Free Trial](https://app.bolddesk.com/signup?planId=10&billingCycleId=2)

Everything in Scale AI, plus:

-   AI Agent on chat, WhatsApp, social and SMS
-   Auto-assignment
-   Multiple SLAs and escalations
-   CSAT surveys
-   Custom roles

Compare all features ↓

### Enterprise AI

Multi-brand, compliance and advanced reporting

**$999** /month

Billed $11,988/year

AI credits / month **2,500**

Human agents **Unlimited **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use)**

Extra credits $40 / 1,000

[Start Free Trial](https://app.bolddesk.com/signup?planId=11&billingCycleId=2)

Everything in Momentum AI, plus:

-   Multi-brand help desk and KB
-   HIPAA compliance
-   Ticket approvals
-   Agent shifts
-   Custom dashboards and scheduled reports

Compare all features ↓

Help Desk plan

Need a help desk without AI?

Get every BoldDesk help desk feature (ticketing, live chat, knowledge base, SLAs and reporting) on a simple per-agent plan. No AI credits to plan for.

From **$20/agent/month** Billed yearly

[See per-agent pricing](https://www.bolddesk.com/pricing/help-desk)

## Compare Plans

Every feature, plan by plan. All plans include unlimited tickets and unlimited human agents.

Features

**Scale AI** $99 /month [Start Free Trial](https://app.bolddesk.com/signup?planId=9&billingCycleId=2)

**Momentum AI** $499 /month [Start Free Trial](https://app.bolddesk.com/signup?planId=10&billingCycleId=2)

**Enterprise AI** $999 /month [Start Free Trial](https://app.bolddesk.com/signup?planId=11&billingCycleId=2)

Ticket Management · 16 of 43 differ 43 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Unlimited Tickets | Included | Included | Included |
| Unlimited Human Agents **Fair usage policy** Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. [Read the full policy →](https://www.bolddesk.com/legal/terms-of-use) | Included | Included | Included |
| Email to Tickets | Included | Included | Included |
| Ticket History | Included | Included | Included |
| Ticket Tags | Included | Included | Included |
| Message Tags | Included | Included | Included |
| Canned Responses | Included | Included | Included |
| Split Tickets | Included | Included | Included |
| Clone Tickets | Included | Included | Included |
| Related Tickets | Included | Included | Included |
| Parent-Child Tickets | Included | Included | Included |
| Spam Tickets | Included | Included | Included |
| Suspended Tickets | Included | Included | Included |
| Delete Tickets | Included | Included | Included |
| Private Tickets | Included | Included | Included |
| Ticket Insights | Included | Included | Included |
| Ticket Worklog | Included | Included | Included |
| Edit & Delete Message | Included | Included | Included |
| Export Tickets | Included | Included | Included |
| Embedded Web Widgets | Included | Included | Included |
| Embedded Web Forms | Included | Included | Included |
| Merge Ticket | Included | Included | Included |
| Lock Ticket | Included | Included | Included |
| Ticket Access Scope | Included | Included | Included |
| Email Notification | Included | Included | Included |
| In-App Notification | Included | Included | Included |
| Agent Signature | Included | Included | Included |
| Bulk Edit | Not included | Included | Included |
| Ticket Sharing | Not included | Included | Included |
| Forward Ticket | Not included | Included | Included |
| Convert Ticket Message to KB | Not included | Included | Included |
| Multiple ticket forms | Not included | Included | Included |
| Satisfaction Surveys (CSAT) | Not included | Included | Included |
| Multilingual Help Desk | Not included | Included | Included |
| Agent Shifts | Not included | Not included | Included |
| Auto-Merge Tickets | Not included | Not included | Included |
| Ticket Approvals | Not included | Not included | Included |
| Category-Based Email Support | Not included | Not included | Included |
| Side Threads | Not included | Not included | Included |
| Snooze Ticket | Not included | Not included | Included |
| Time Tracking (Manual & Automatic) | Not included | Not included | Included |
| Scheduled Recurring Tickets | Not included | Not included | Included |
| Attachment File Storage | 100 GB | 500 GB | 1 TB |

Customer Support Channels · 8 of 9 differ 9 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Email | Included | Included | Included |
| Live Chat | Not included | Included | Included |
| WhatsApp | Not included | Included | Included |
| Facebook | Not included | Included | Included |
| Instagram | Not included | Included | Included |
| Telegram | Not included | Included | Included |
| Voice / Call | Not included | Via integration | Via integration |
| SMS | Not included | Via integration | Via integration |
| LINE | Not included | Via integration | Via integration |

BoldDesk AI · 0 of 13 differ 13 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Response Agent | Included | Included | Included |
| Background Agent | Included | Included | Included |
| Assist Agent | Included | Included | Included |
| Email AI Agent | Included | Included | Included |
| AI Trigger Orchestration | Included | Included | Included |
| AI Sentiment Analysis | Included | Included | Included |
| AI Field Prediction | Included | Included | Included |
| AI Actions (API tools and MCP tools) | Included | Included | Included |
| Knowledge Sources | Included | Included | Included |
| AI Answers Self-Service Portal | Included | Included | Included |
| AI Agents in Slack and Microsoft Teams | Included | Included | Included |
| Multi-Agent Collaboration | Included | Included | Included |
| Long-Running Agents | Included | Included | Included |

Live Chat & Instant Messaging · 33 of 33 differ 33 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Web Widget | Not included | Included | Included |
| Web SDK | Not included | Included | Included |
| Unlimited Concurrent Chat | Not included | Included | Included |
| Unlimited Message | Not included | Included | Included |
| Unlimited Contacts | Not included | Included | Included |
| Workflow | Not included | Included | Included |
| Automated Chat Assignment | Not included | Included | Included |
| Chat SLA | Not included | Included | Included |
| Business Hour | Not included | Included | Included |
| Offline Message | Not included | Included | Included |
| Holiday List | Not included | Included | Included |
| Automated CSAT | Not included | Included | Included |
| Canned Response | Not included | Included | Included |
| In-App Notification | Not included | Included | Included |
| Mobile App | Not included | Included | Included |
| Multilanguage | Not included | Included | Included |
| Email Transcript | Not included | Included | Included |
| Widget Customization | Not included | Included | Included |
| Custom Branding | Not included | Included | Included |
| Conversation History | Not included | Included | Included |
| Viewed Pages History | Not included | Included | Included |
| Visitor Notes | Not included | Included | Included |
| Tags | Not included | Included | Included |
| Conversation Private Note | Not included | Included | Included |
| Chat Views | Not included | Included | Included |
| Chat Insights | Not included | Included | Included |
| Pre Chat Form | Not included | Included | Included |
| Conversation Timeout | Not included | Included | Included |
| Sticky Buttons in Chat | Not included | Included | Included |
| In-Chat FAQs | Not included | Included | Included |
| Inactivity Based Workflows | Not included | Included | Included |
| Real-Time Typing | Not included | Included | Included |
| Proactive Outbound Messaging | Not included | Included | Included |

Knowledge Base · 17 of 38 differ 38 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Unlimited Articles | Included | Included | Included |
| Public Knowledge Base | Included | Included | Included |
| Internal or Private Knowledge Base | Included | Included | Included |
| Article Sections (Hierarchy) | Included | Included | Included |
| Article Comments | Included | Included | Included |
| SEO for Knowledge Base | Included | Included | Included |
| Link KB in Ticket | Included | Included | Included |
| Article Advance Filter | Included | Included | Included |
| Show Popular, Recent, Related Articles | Included | Included | Included |
| Estimate Read Time | Included | Included | Included |
| Full Screen Editor | Included | Included | Included |
| Customer Portal | Included | Included | Included |
| Print Article | Included | Included | Included |
| Auto Suggest Articles | Included | Included | Included |
| Article Reordering | Included | Included | Included |
| Auto Save in Drafts | Included | Included | Included |
| Article Insights | Included | Included | Included |
| Clone Article | Included | Included | Included |
| Share Article | Included | Included | Included |
| Embeddable KB Widget | Included | Included | Included |
| Article redirect support | Included | Included | Included |
| Article Replicate | Not included | Included | Included |
| Article Expiration | Not included | Included | Included |
| Article Status Indicator | Not included | Included | Included |
| Import from Word Document | Not included | Included | Included |
| Approval Workflow Status | Not included | Included | Included |
| Article Feedback | Not included | Included | Included |
| Automatic Sitemap Generation | Not included | Included | Included |
| Automatic llms.txt Generation | Not included | Included | Included |
| Article Versioning & Restore | Not included | Included | Included |
| Convert ticket response to article | Not included | Included | Included |
| Multilingual Knowledge Base | Not included | Included | Included |
| Article Template | Not included | Included | Included |
| Manage KB Tags | Not included | Included | Included |
| Bulk Edit | Not included | Included | Included |
| KB Export | Not included | Included | Included |
| Knowledge Base Specific to a Contact Group | Not included | Not included | Included |
| Multibrand Knowledge Base | Not included | Not included | Included |

Workflow Automation · 10 of 13 differ 13 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Automation Rules on Ticket Creation | Included | Included | Included |
| Automation Rules on Ticket Updates | Included | Included | Included |
| Conditional Ticket Fields | Included | Included | Included |
| Time Based Automation | Not included | Included | Included |
| Ticket Macros | Not included | Included | Included |
| Round Robin Ticket Assignment | Not included | Included | Included |
| Load Based Ticket Assignment | Not included | Included | Included |
| Skill Based Assignment | Not included | Not included | Included |
| SLA Management | Single | Multiple | Multiple |
| Business Hours | Single | Multiple | Multiple |
| SLA Reminder Notification | Not included | Included | Included |
| SLA Escalation Notification | Not included | Included | Included |
| Holidays List | Single | Multiple | Multiple |

Customization · 4 of 14 differ 14 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Ticket Custom Fields | Included | Included | Included |
| Ticket Form Fields | Included | Included | Included |
| Ticket Fields Grouping | Included | Included | Included |
| Field Dependencies | Included | Included | Included |
| Field Display Condition | Included | Included | Included |
| Agent Portal Customization | Included | Included | Included |
| Customer Portal Customization | Included | Included | Included |
| Custom Email Template | Included | Included | Included |
| Custom Views | Included | Included | Included |
| Custom Ticket Status | Included | Included | Included |
| Custom Agent Roles | Not included | Included | Included |
| Custom Agent Status | Not included | Included | Included |
| Contact Custom Fields | Not included | Included | Included |
| Contact Group Custom Fields | Not included | Not included | Included |

Activities/Task Management · 7 of 7 differ 7 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Unlimited Activities | Not included | Not included | Included |
| Activity Worklog | Not included | Not included | Included |
| Clone Activity | Not included | Not included | Included |
| Watchers | Not included | Not included | Included |
| Email Delivery Status | Not included | Not included | Included |
| Activity History | Not included | Not included | Included |
| Custom Activity Type | Not included | Not included | Included |

Customer Management · 4 of 13 differ 13 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Unlimited Contacts | Included | Included | Included |
| Unlimited Contact Group | Included | Included | Included |
| Import Contacts | Included | Included | Included |
| Import Contact Groups | Included | Included | Included |
| Contact Activity History | Included | Included | Included |
| Contact Group Activity History | Included | Included | Included |
| Contact Impersonate | Included | Included | Included |
| Export Contacts | Included | Included | Included |
| Export Contact Groups | Included | Included | Included |
| Contact Custom Fields | Not included | Included | Included |
| Merge Contact | Not included | Included | Included |
| Contact Group Custom Fields | Not included | Not included | Included |
| Add Contacts to Multiple Contact Groups | Not included | Not included | Included |

Help Desk · 5 of 6 differ 6 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Rebranding | Included | Included | Included |
| Multibrand with Custom SSL Certificate | Not included | Included | Included |
| Custom Emails (Email to Ticket) | 5 | 10 | 25 |
| Multibrand Help Desk | Not included | Not included | 10 brands |
| Multibrand Knowledge Base | Not included | Not included | Included |
| Multibrand with Custom Domain Mapping | Not included | Not included | Included |

Security · 9 of 16 differ 16 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Built-In SSL | Included | Included | Included |
| Custom Domain Mapping | Included | Included | Included |
| Custom Email Server | Included | Included | Included |
| Digitally Signed Emails (DKIM) and DMARC | Included | Included | Included |
| Email Spam Control | Included | Included | Included |
| Social Login Integration | Included | Included | Included |
| Audit Logs | Included | Included | Included |
| Single Sign-On (OAuth and OpenID) | Not included | Included | Included |
| Single Sign-On (JWT) | Not included | Included | Included |
| Two-Factor Authentication (2FA) | Not included | Included | Included |
| Roles and Permissions | Not included | Included | Included |
| Advanced Password Polices | Not included | Not included | Included |
| SOC 2 ® Type 2 certified | Not included | Not included | Included |
| Data Redaction | Not included | Not included | Included |
| HIPAA Compliance | Not included | Not included | Included |
| IP Range Restriction | Not included | Not included | Included |

Dashboard & Reports · 10 of 18 differ 18 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Support Monitoring Dashboard | Included | Included | Included |
| Support Traffic Dashboard | Included | Included | Included |
| SLA Dashboard | Included | Included | Included |
| Work Log Report | Included | Included | Included |
| Ticket Conversation Report | Included | Included | Included |
| Ticket Metrics Report | Included | Included | Included |
| KB Dashboard | Included | Included | Included |
| Export Report | Included | Included | Included |
| Agent/Group Performance Dashboard | Not included | Included | Included |
| Contact/Contact Group Performance Dashboard | Not included | Included | Included |
| CSAT Dashboard | Not included | Included | Included |
| AI Credit Usage Dashboard | Not included | Included | Included |
| AI Credits Consumption & Balance | Not included | Included | Included |
| AI Agent Performance Dashboard | Not included | Included | Included |
| AI Agent Report | Not included | Included | Included |
| AI Copilot Report | Not included | Included | Included |
| Custom Dashboards | Not included | Not included | Included |
| Scheduled Report | Not included | Not included | Included |

Developer Tools · 3 of 4 differ 4 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
| Webhooks | Included | Included | Included |
| Mobile SDK for Helpdesk | Not included | Included | Included |
| Mobile SDK for Chat | Not included | Not included | Included |

Third-Party Integrations · 22 of 35 differ 35 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Zapier | Included | Included | Included |
| Jira | Included | Included | Included |
| GitHub | Included | Included | Included |
| AWS CloudWatch | Included | Included | Included |
| Salesforce | Included | Included | Included |
| HubSpot | Included | Included | Included |
| Pipedrive | Included | Included | Included |
| Microsoft Teams | Included | Included | Included |
| Shopify | Included | Included | Included |
| Google Drive | Included | Included | Included |
| Microsoft OneDrive | Included | Included | Included |
| Dropbox | Included | Included | Included |
| Slack | Included | Included | Included |
| WhatsApp | Not included | Included | Included |
| Facebook | Not included | Included | Included |
| Instagram | Not included | Included | Included |
| Telegram | Not included | Included | Included |
| Twilio | Not included | Included | Included |
| LINE | Not included | Included | Included |
| Gupshup for WhatsApp | Not included | Included | Included |
| PagerDuty | Not included | Included | Included |
| Stripe | Not included | Included | Included |
| WooCommerce | Not included | Included | Included |
| Custom Apps | Not included | Included | Included |
| Azure DevOps | Not included | Included | Included |
| Azure AD (Microsoft Entra ID) | Not included | Included | Included |
| Aircall | Not included | Included | Included |
| Ringover | Not included | Included | Included |
| Exotel (Ameyo) | Not included | Included | Included |
| Ozonetel | Not included | Included | Included |
| Asana | Not included | Included | Included |
| Calendly | Not included | Included | Included |
| BoldSign | Not included | Included | Included |
| Office 365 Calendar | Not included | Not included | Included |
| MS Teams Meeting | Not included | Not included | Included |

BoldDesk Mobile App · 0 of 2 differ 2 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| BoldDesk for iOS | Included | Included | Included |
| BoldDesk for Android | Included | Included | Included |

Support · 1 of 6 differ 6 features

| Feature | Scale AI | Momentum AI | Enterprise AI |
| --- | --- | --- | --- |
| Knowledge Base | Included | Included | Included |
| Email Support | Included | Included | Included |
| Chat Support | Included | Included | Included |
| Option to Choose your Data Center Location | Included | Included | Included |
| Migration Assistance | Included | Included | Included |
| Customer Success Manager | Not included | Not included | Included |

## Pricing Without AI

Tell us about your team and we'll send a human-only plan quote within one business day.

Estimate

## What Will This Cost Us?

Enter your support numbers to see the plan that fits, what it costs with any extra AI credits, and what AI saves you in the first year.

### Your support numbers

Typical values are pre-filled. Adjust to match your team.

Monthly Conversations

Tickets and chats across all channels.

Support Agents

Monthly Cost per Support Agent ($)

Fully loaded: salary, benefits, tools.

Conversations Handled by BoldDesk AI

90%

BoldDesk customers automate up to 90% of interactions. Start at 50–60% if your help content is still maturing.

Avg. AI Credits per Conversation

5

1–2 · Simple FAQs Simple answers ≈ 1–2 credits. 3–5 · Typical One AI skill or connected system ≈ 3–5 credits. 8–12 · Complex Multi-step workflows ≈ 8–12 credits.

What your team needs

Email and self-service Live chat, WhatsApp and social Multi-brand and HIPAA

### Your estimate

Live estimate

Recommended plan

Momentum AI

Return on Investment

1,532%

Net Savings

$253,452/year

Your support cost today: 10 agents × $2,500 Number of support agents × Monthly Cost per Support Agent

$25,000

Agent time freed by BoldDesk AI: 90% of $25,000 BoldDesk AI handles 4,500 of your 5,000 conversations a month (90%), the workload of about 9 of your 10 agents. That time, worth $22,500 of your $25,000 support cost, goes to harder cases and growth without new hires.

+$22,500

BoldDesk cost Momentum AI plan $499 + 22 credit packs × $40 = $1,379 a month. Human agents are unlimited at no cost.

−$1,379

Net savings per month

$21,121

Your monthly cost

$1,379/month

Momentum AI plan (1,000 credits)

$499

22 credit packs × $40 4,500 AI conversations × 5 credits = 22,500 credits a month. Momentum AI includes 1,000; the other 21,500 come in packs of 1,000 at $40.

$880

Unlimited human agents

$0

Total per month

$1,379

[Start Free Trial](https://app.bolddesk.com/signup?planId=10&billingCycleId=2)

Estimates are illustrative, not a quote.

Credits

## What a Credit Buys

Credits are priced on complexity: how much context the AI needs and how many systems it touches, not on whether the ticket gets resolved.

**Low** 1-2 credits

The answer is already in the thread or knowledge base. No tools, no other systems.

-   Answer a question from the knowledge base
-   Summarize this ticket
-   Draft a reply to the customer
-   Make this reply shorter and friendlier
-   Translate this message into Spanish

**Medium** 3-5 credits

One AI skill, one or two connected systems, and a focused lookup.

-   Where is my order right now?
-   Has this customer reported this before?
-   Why was I charged twice this month?
-   Reset this user's password
-   Create a Jira issue for this bug

**High** 8-12 credits

Several skills chained together across multiple systems, ending with a decision.

-   Check account health before I reply
-   How many other customers are affected?
-   Does this order qualify for a refund, and process it
-   Is this account at risk before renewal?

## Frequently Asked Questions

How much does BoldDesk cost?

BoldDesk has three AI customer service plans, all billed yearly: Scale AI at $99/month with 500 AI credits, Momentum AI at $499/month with 1,000 credits, and Enterprise AI at $999/month with 2,500 credits. Billed monthly, they cost $116, $587 and $1,175. Every plan includes unlimited human agents and unlimited tickets. Prices are in US dollars; taxes are extra where applicable.

Does BoldDesk charge per agent?

No. Every plan includes unlimited human agents at no extra cost, under our fair usage policy. You pay for your plan and the AI credits it includes, not for seats, so adding teammates never raises your bill.

Which plan is right for my team?

Scale AI suits teams that support customers mainly by email and self-service. Momentum AI adds live chat, WhatsApp and social channels, AI agents, routing and SLAs. Enterprise AI adds multi-brand support, HIPAA compliance, ticket approvals and custom reporting. To size the return before you choose, see how to [build a business case for AI customer service](https://www.bolddesk.com/blogs/ai-customer-service-business-case).

Does BoldDesk support single sign-on (SSO)?

Yes. BoldDesk supports single sign-on through OAuth/OpenID and JWT authentication on Momentum AI and Enterprise AI plans. SAML SSO is also supported; contact our team to confirm its plan availability and supported identity-provider configurations.

How is BoldDesk pricing different from per-agent pricing?

Many help desks price plans per agent, so your bill grows with every teammate, and AI is often sold separately. BoldDesk includes unlimited human agents on every plan and charges for AI work through credits. Your cost tracks how much AI you use, not how big your team is. For a side-by-side look at seat, resolution and credit models, see our [guide to AI chatbot pricing](https://www.bolddesk.com/blogs/ai-chatbot-pricing-for-customer-service).

What counts as one AI credit?

Credits depend on how complex the task is. Simple answers, summaries and drafts use 1–2 credits. Tasks that use one AI skill or connected system use 3–5. Multi-step workflows across several systems use 8–12. Handing off to a human without an AI answer is free.

What happens if I run out of AI credits?

Your plan, human agents and features keep working. We alert you at 80% and 100% of your credits. You can top up at $40 per 1,000 credits, upgrade and pay only the prorated difference, or route new conversations to human agents until your credits reset. We never add overage charges automatically.

Do unused credits roll over?

Monthly credits reset each billing month. Top-up credits never expire: any you don’t use roll over to the next month.

What if I need more than 2,500 credits a month?

You can top up at $40 per 1,000 credits whenever you need to. For steady high volume, contact us for custom volume pricing, annual credit pooling and a custom contract.

How much do I save with yearly billing?

Yearly billing saves 15% on every AI plan. Billed yearly, the plans are $99, $499 and $999 a month. Billed monthly, they’re $116, $587 and $1,175. The per-agent Help Desk plan saves 20% with yearly billing: $20 instead of $25 per agent a month.

Can I change plans later?

Yes. Upgrade any time and pay only the prorated difference for the rest of your billing period. Downgrades take effect at your next renewal.

Is there a free trial?

Yes. Every plan starts with a free 15-day trial, and no credit card is needed, so you can test BoldDesk on your own support content before you buy.

Can I extend my BoldDesk free trial?

BoldDesk offers a 15-day free trial. If you need more time to evaluate the platform, contact our support team to request additional evaluation time. [Contact Support](https://support.bolddesk.com/)

Is there a money-back guarantee?

Yes. BoldDesk offers a 30-day money-back guarantee. To request a refund, email support@bolddesk.com with your portal URL and subscription details.

Can I cancel any time?

Yes. An admin can cancel from Admin Center > Billing and Subscription. Your plan stays active until the end of the current billing period and does not renew. Export any data you want to keep first.

Can I export my data?

Yes. Agents can export tickets from the ticket list as Excel or CSV files, up to 1,000 records per file, and export report data from Reports, up to 5,000 records per request. Bulk exports include ticket fields, the description and the last reply, but not complete conversation threads or attachments; attachments can be downloaded from each ticket.

Is BoldDesk free for startups or nonprofits?

Yes, if you qualify. Eligible startups (under $10 million raised and under $1 million ARR) get BoldDesk free for 12 months with up to 5 agents and 1,000 AI credits a month. Eligible nonprofits (annual budget under $1 million) get one year free with up to 10 agents. Both programs are for new BoldDesk customers. [Startup program](https://www.bolddesk.com/help-desk-software-for-startups) · [Nonprofit program](https://www.bolddesk.com/helpdesk-software-non-profit-ngo).

Is there a free plan?

No. BoldDesk does not have a permanent free plan. Every plan starts with a free 15-day trial, and eligible startups and nonprofits can apply for a free year.

Can I use BoldDesk without AI?

Yes. The Help Desk plan has every help desk feature without AI, billed per agent. [See help desk pricing](https://www.bolddesk.com/pricing/help-desk).

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