--- title: "Multi Brand Help Desk Software | BoldDesk" description: "Enhance customer support with a multi-brand help desk to manage individual portals and mailboxes for each brand from one centralized portal." url: "https://www.bolddesk.com/multi-brand-help-desk" last_updated: 2026-08-11 --- # Multi-Brand Help Desk Software Support multiple brands or products from one help desk portal. [Try For Free](https://app.bolddesk.com/signup?) [Book Free Demo](https://www.bolddesk.com/request-demo) ![Multi-brand ticket dashboard with brand-specific support queues.](https://www.bolddesk.com/wp-content/uploads/2026/05/70b35867-multibrand-banner.webp) [Play button](https://www.youtube.com/embed/ovODQJCh_SM) ![Multi-brand help desk with ticket filtering and brand management.](https://www.bolddesk.com/wp-content/uploads/2026/05/ffd06134-why-do-you-need-a-multi-brand-help-desk.webp) ## Why Do You Need a Multi brand Help Desk? - To have one help desk solution for managing all your brands’ support. - To reduce costs by integrating all brands under one help desk account. - To deploy a single help desk for customer support and internal IT support. - To improve operational efficiency by sharing workflow, business rules, and agents across your brands. ## Individual Customer Portal for Each Brand With multiple branding, you can run a separate support portal for each brand and customize the customer portal's logos, login options, announcement banners, and password policies. ![Custom domain mapping for multiple branded support portals.](https://www.bolddesk.com/wp-content/uploads/2026/05/5c124ad8-custom-domain-mapping-at-1x.webp) ### Custom Domains Map a custom domain for each of your brands. ![Support portal customization settings and layout options.](https://www.bolddesk.com/wp-content/uploads/2026/05/5bccfa6f-portal-customization.webp) ### Portal Customization Personalize the help center with your company logo, brand colors, logins, and general settings. ![Announcement banner for sharing updates and important information.](https://www.bolddesk.com/wp-content/uploads/2026/05/c915a1fa-announcement-banner.webp) ### Announcement Banner Publish announcement messages for your customers in individual, brand-specific customer portals. ![Single sign-on for a multi-brand help desk using Google and Microsoft 365 credentials.](https://www.bolddesk.com/wp-content/uploads/2026/05/90ba3e6c-single-sign-on.svg) ### Single Sign-On Configure SSO for each of your brands and help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0, and OpenID. ![Brand-specific ticket form with customizable fields and labels.](https://www.bolddesk.com/wp-content/uploads/2026/05/274f677b-brand-specific-ticket-creation-forms.webp) ## Brand-Specific Ticket Creation Forms Customize ticket forms to be brand-specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand. ## Customize Email Templates A multibrand help desk allows to you customize email notification alerts and modify them to maintain brand-specific email content: ![Email template editor for creating reusable support responses.](https://www.bolddesk.com/wp-content/uploads/2026/05/f895b853-email-templates.webp) ### Email Templates Email templates allow you to modify predefined email content to be specific to your brand. ![Personalized support email with customer details.](https://www.bolddesk.com/wp-content/uploads/2026/05/a55e9bca-personalize-support-emai.webp) ### Personalize Support Email Configure a support email address for each of your brands. ## Multilingual Support ![Multilingual help desk settings with support for multiple languages.](https://www.bolddesk.com/wp-content/uploads/2026/05/524c1df0-multilingual-multilingual-help-desk.webp) ### Multilingual Help Desk Support your customers all across the world by providing customer service that is translated into multiple languages. - Explore ![Multilingual knowledge base with article translations and language management.](https://www.bolddesk.com/wp-content/uploads/2026/05/0b4b89f6-multilingual-multilingual-knowledge-base.webp) ### Multilingual Knowledge Base Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language. - Explore ![Activity dashboard tracking tasks, calls, and meetings by status.](https://www.bolddesk.com/wp-content/uploads/2026/05/f604b412-task-management.webp) ## Task Management To improve agent productivity and ticket resolution, break down the steps required to resolve a ticket into smaller tasks. [Explore](https://www.bolddesk.com/task-management-software) ## Fully supported multi-Brand features ![Ticket linking feature for connecting related support requests.](https://www.bolddesk.com/wp-content/uploads/2026/05/d3579e37-collaboration.webp) ### Collaboration Link related tickets and connect parent-child tickets among brands. ![Brand-level permissions controlling access to customer data.](https://www.bolddesk.com/wp-content/uploads/2026/05/0ec1aae1-brand-level-permission.webp) ### Brand-Level Permission Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands. ![Ticket filters for narrowing and organizing support requests.](https://www.bolddesk.com/wp-content/uploads/2026/05/6e821992-tickets-filters.webp) ### Tickets Filters Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too. ![Reporting dashboard with charts, metrics, and performance insights.](https://www.bolddesk.com/wp-content/uploads/2026/05/1e5f50b5-detailed-reports.webp) ### Detailed Reports Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service. ![Workflow automation represented by interconnected gears.](https://www.bolddesk.com/wp-content/uploads/2026/05/cc7b5435-automation.webp) ### Automation Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated. You can auto assign tickets or repeat a set of actions every hour. ![Google Analytics tracking ID integration settings.](https://www.bolddesk.com/wp-content/uploads/2026/05/4190bbd5-analytics.webp) ### Analytics Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID. Test out all the features of BoldDesk ## Start Your 15-Day Free Trial With Instant Access - No credit card required - Easy setup - 90% AI Agent Automation - 100+ Rich Features [Try For Free](https://app.bolddesk.com/signup?) ![Step Into the Future of Customer Service.](https://www.bolddesk.com/wp-content/uploads/2026/03/footer-image.webp)