# BoldDesk: Modern, Affordable, and AI-First Customer Service Software > BoldDesk is a modern, AI-first helpdesk software designed to streamline customer support operations across businesses of all sizes. It enables teams to manage support tickets, automate workflows with the help of AI, and collaborate efficiently across channels such as email, live chat, and social media. Support agents can assign, prioritize, and resolve tickets with customizable views, automation rules, and SLA tracking. Managers gain insights through detailed analytics and reporting tools to monitor performance and improve service quality. Developers can integrate BoldDesk into existing systems using REST APIs and webhooks, enabling seamless connectivity with CRMs, project management tools, and internal platforms. BoldDesk supports secure data handling with SOC 2 Type 2 certification, GDPR compliance, and regional data residency options. It is built for scalability, offering flexible pricing and features that adapt to growing support needs. Key terms: IT help desk software, Help Desk Software, Customer Service Software, Knowledge Base Software, IT Ticketing System, Help Desk Ticketing System, Customer Support Software, Live Chat Software, omnichannel customer service, Ticketing System, Support Ticketing System, Best Help Desk Software, Client Portal Software, Free Help Desk Software, Customer Service Tools, Shared Inbox Software, Service Desk Software, Ticket management system, Web Help Desk Software, Email Ticketing System, Mobile Help Desk ## Core Features - [Help Desk Ticketing System](https://www.bolddesk.com/help-desk-ticketing-system): Streamlines ticket management, tracking customer interactions across multiple channels. - [Help Desk Software](https://www.bolddesk.com/help-desk-software): A cloud-based solution simplifying customer query management with a knowledge base and automation. - [Email Ticketing System](https://www.bolddesk.com/email-ticketing-system): Converts incoming emails to tickets, categorizes, prioritizes, and routes them to the right agents. - [Shared Inbox Software](https://www.bolddesk.com/shared-inbox-software): Centralizes emails from multiple channels, enables collaboration, and streamlines communication. - [Live Chat](https://www.bolddesk.com/live-chat-software): Provides real-time customer support directly through your website or app. - [Omnichannel Customer Service](https://www.bolddesk.com/omnichannel-customer-service): Unifies support channels like chat, email, and social media in one platform. - [Knowledge Base Software](https://www.bolddesk.com/knowledge-base-software): Enables self-service for customers, reducing support load. - [Contact Management (CRM)](https://www.bolddesk.com/contact-management): Organizes contact data, tracking customer interactions for personalized support. - [Mobile Help Desk](https://www.bolddesk.com/mobile-help-desk): Allows agents to manage tickets, collaborate, and track metrics on the go from any device. - [Internal Help Desk Software](https://www.bolddesk.com/internal-help-desk-software): Streamlines internal support operations, enabling employees to get faster assistance with tasks like onboarding and IT support. - [Task Management Software](https://www.bolddesk.com/task-management-software): Breaks down complex issues into smaller tasks to be resolved by different support agents. - [Customer Service Software](https://www.bolddesk.com/customer-service-software): Manage, track, and resolve customer queries efficiently through multiple support channels. - [Client Portal Software](https://www.bolddesk.com/client-portal-software): Provides a centralized online hub where customers can track support requests, find information, and manage their interactions. - [Complaint Management System](https://www.bolddesk.com/complaint-management-software): Allows customers to raise complaints and receive immediate help via a chat widget on websites or apps. - [Customer Self-service Portal](https://www.bolddesk.com/customer-self-service-portal): Empowers customers to solve issues independently with access to FAQs, tickets, and knowledge base articles. - [Cloud Help Desk Software](https://www.bolddesk.com/web-help-desk): Accessible from any device with an internet connection, eliminating the need for installation and frequent updates. ## AI-Enhanced Features - [BoldDesk AI](https://www.bolddesk.com/ai): Transform customer support with intelligent automation, smart assistance, and streamlined workflows to reduce agent workload and enhance customer satisfaction. - [AI Agent](https://www.bolddesk.com/ai-agent): Your 24/7 virtual support representative, handling up to 70% of routine customer inquiries. Leverages Natural Language Processing (NLP), calls external APIs, and frees your team to focus on complex cases. - [AI Copilot](https://www.bolddesk.com/ai-copilot): Supports human agents with instant response drafts, knowledge base suggestions, and ticket summaries, saving agents up to 2 minutes per ticket. - [AI Actions](https://www.bolddesk.com/ai-actions): Automate workflows like refunds, CRM updates, executes tasks by calling external APIs, MCPs and can be customized to match specific brand tones. ## Free Tools - [WhatsApp Link Generator](https://www.bolddesk.com/free-tools/whatsapp-link-generator): Generate your WhatsApp link with a custom message and share it with your audience as a link or QR code across social platforms. - [NPS Calculator](https://www.bolddesk.com/free-tools/nps-calculator): Track loyalty trends, benchmark performance, and act on real-time feedback with our smart NPS tool. - [CSAT Calculator](https://www.bolddesk.com/free-tools/csat-calculator): Quickly calculate CSAT scores and optimize SaaS help desk performance with this free online customer satisfaction and feedback analysis tool. - [AI ROI Calculator](https://www.bolddesk.com/free-tools/ai-roi-calculator): Measure the return on investment of your help desk, customer support, IT support, and ticketing systems using the free BoldDesk AI ROI calculator. --- ## Solutions by Team Size - [Small Business Help Desk Software](https://www.bolddesk.com/small-business-helpdesk-software): Streamlines operations without complexity for growing businesses. - [Enterprise Help Desk](https://www.bolddesk.com/enterprise-helpdesk-software): Manage high-volume support across departments and regions from one powerful platform. - [Free Help Desk for Non-Profits](https://www.bolddesk.com/helpdesk-software-non-profit-ngo): Offers affordable and scalable support for charitable organizations. ## Solutions by Industry - [Free Help Desk for Startups](https://www.bolddesk.com/help-desk-software-for-startups): Designed for early-stage businesses, offers powerful features at no cost for eligible startups. - [Help Desk for Healthcare & Hospital Management](https://www.bolddesk.com/helpdesk-for-healthcare): Securely manage patient queries while streamlining healthcare workflows with compliance-ready tools. - [Help Desk for SaaS](https://https://www.bolddesk.com/industries/help-desk-for-saas): Deliver exceptional support for SaaS businesses with tools for ticket automation, subscription management, and real-time customer engagement. - [Help Desk software for insurance](https://www.bolddesk.com/industries/helpdesk-software-for-insurance-companies): Streamline claims processing, policy inquiries, and customer communication with a secure, compliant help desk solution tailored for insurance workflows. - [Help Desk for telecom customer service](https://www.bolddesk.com/industries/telecom-customer-service): Enhance telecom support operations with automated ticketing, omnichannel communication, and real-time issue resolution to improve customer satisfaction. - [Help Desk Software for Fintech](https://www.bolddesk.com/industries/help-desk-software-for-fintech): Provide secure, compliant customer support for financial services with encrypted communication, automated workflows, and real-time ticket tracking. - [Help Desk for Education](https://www.bolddesk.com/industries/help-desk-for-education): Simplify student and faculty support with a centralized help desk for schools and universities. Automate workflows and improve communication. - [Help Desk for Finance](https://www.bolddesk.com/industries/finance-help-desk): Provide secure, compliant support for financial services. Automate workflows, manage tickets, and deliver smooth customer experiences. - [Entertainment Help Desk](https://www.bolddesk.com/industries/entertainment-help-desk): Streamline entertainment support with fast ticketing, automated workflows, and real-time assistance to keep audiences engaged and satisfied. - [Help Desk for Travel](https://www.bolddesk.com/industries/travel-help-desk): Simplify travel support with centralized ticketing, automated workflows, and real-time assistance to enhance customer experiences and satisfaction. - [Help Desk for Call Center](https://www.bolddesk.com/industries/call-centre-help-desk): Modern call centre help desk platform providing AI automation, ticket management, omnichannel support, and faster customer service resolution. --- ## Migration - [100% Free Expert Migration](https://www.bolddesk.com/migration): Get free assistance when migrating your data to BoldDesk from other help desk providers. ## Important Information - [About BoldDesk](https://www.bolddesk.com/about-us): BoldDesk is a product of Syncfusion, a company with over 24 years of experience in enterprise software. - [Pricing & Plans](https://www.bolddesk.com/pricing): Find the perfect plan for your business, including team-based pricing options and a free trial. - [Customer Stories](https://www.bolddesk.com/customers): Read testimonials from companies like Apexa iQ and ioteecs about their success with BoldDesk. - [BoldDesk Blog](https://www.bolddesk.com/blogs): Explore articles on customer service, AI, and industry insights. - [Roadmap](https://www.bolddesk.com/roadmap): View the planned features and future development of BoldDesk. - [Release Notes on Product Updates](https://www.bolddesk.com/product-updates): Stay informed about the latest enhancements and new features. - [Interactive Product Tour](https://www.bolddesk.com/product-tour): Experience a guided walkthrough of BoldDesk's features and functionalities. - [Schedule Free Demo](https://www.bolddesk.com/request-demo): Request a personalized demonstration of BoldDesk to see how it can meet your specific needs. - [Contact Us](https://www.bolddesk.com/contact-us): Contact sales or technical support. ## Documentation - [API Documentation](https://developer.bolddesk.com/api/): Learn how to interact with BoldDesk programmatically using REST APIs. - [Getting Started with BoldDesk](https://support.bolddesk.com/kb/article/34/get-started-with-bolddesk): Guides on setting up your BoldDesk site, integrating with websites, and managing email support. - [How to Contact BoldDesk Support](https://support.bolddesk.com/kb/article/20434/how-to-contact-bolddesk-support): Details on contacting the support team via email, live chat, or submitting a ticket. - [Help Desk FAQs](https://www.bolddesk.com/faq): Answers to frequently asked questions about BoldDesk and help desk software. - [Self-help Demo](https://www.bolddesk.com/self-help-demo): A self-guided demonstration of BoldDesk's self-service capabilities. --- ## Alternatives (Comparisons) - [Freshdesk Alternative](https://www.bolddesk.com/alternative/freshdesk): Switch to BoldDesk for a helpdesk system offering customizable workflows and free migration. Streamline support operations and reduce overhead costs. - [Zendesk Alternative](https://www.bolddesk.com/alternative/zendesk): BoldDesk provides a modern interface with flexible workflows, intuitive tools, and transparent pricing. Efficient ticket management and onboarding made simple. - [ZohoDesk Alternative](https://www.bolddesk.com/alternative/zoho-desk): Scale support operations with BoldDesk’s clean UI, flexible workflows, and automation features. A smart fit for growing business needs. - [Help scout Alternative](https://www.bolddesk.com/alternative/helpscout): BoldDesk includes customizable support experiences, simplified setup, and robust ticketing features. Enhance team productivity and response times. - [HappyFox Alternative](https://www.bolddesk.com/alternative/happyfox): Make the move to BoldDesk for a user-friendly interface, rich feature set, and migration tools. Support transitions become cost-effective and flexible. - [Salesforce Service Cloud Alternative](https://www.bolddesk.com/alternative/salesforce-service-cloud): Break free with BoldDesk’s secure infrastructure, flexible pricing, and migration support. Shift from rigid contracts with minimal disruption. --- ## Security & Compliance - [BoldDesk Security Policy](https://www.bolddesk.com/legal/security): Explore BoldDesk’s enterprise-grade security framework. - [SOC 2 Certified Help Desk Platform](https://www.bolddesk.com/legal/soc-2-overview): BoldDesk is SOC 2 Type 2 certified, with independent audits verifying its adherence to strict standards for data security, availability, confidentiality, and privacy. - [HIPAA-Compliant Help Desk Software](https://www.bolddesk.com/legal/hipaa-compliance): BoldDesk supports HIPAA compliance, enabling healthcare organizations to securely manage PHI through encrypted workflows, access controls, and Business Associate Agreements (BAAs). - [GDPR Compliant Help Desk Solution](https://www.bolddesk.com/legal/gdpr-overview): It complies with GDPR, offering data processing controls, consent management, and user rights enforcement to help businesses meet global privacy regulations. --- ## Integrations - [BoldDesk Integrations](https://www.bolddesk.com/integrations): Connect BoldDesk with popular apps like Jira, Zapier, Slack, Salesforce, and more. - [WhatsApp Meta Cloud API Integration for Customer Support](https://www.bolddesk.com/integrations/whatsapp): Integrate WhatsApp with BoldDesk to send and receive messages through Meta’s Cloud API. Handle customer chats from WhatsApp right inside your help desk. - [Gupshup WhatsApp Integration for Automated Messaging](https://www.bolddesk.com/integrations/gupshup-whatsapp): Connect BoldDesk with Gupshup WhatsApp to automate replies and manage WhatsApp conversations without switching platforms. - [Facebook Messenger Integration for Help Desk Support](https://www.bolddesk.com/integrations/facebook): Link Facebook Messenger to BoldDesk so you can reply to customer messages directly from your help desk dashboard. - [Instagram DM Integration for Customer Service](https://www.bolddesk.com/integrations/instagram): Integrate Instagram with BoldDesk to manage DMs and comments in one place, making it easier to respond quickly. - [Twilio SMS Integration for Real-Time Notifications](https://www.bolddesk.com/integrations/sms-via-twilio): Connect Twilio with BoldDesk to send and receive SMS messages. Keep customers updated through text without leaving your help desk. - [Telegram Integration for Secure Customer Communication](https://www.bolddesk.com/integrations/telegram): Integrate Telegram with BoldDesk to manage chats and automate responses for faster, secure customer service. - [Shopify Help Desk Integration for Customer Support](https://www.bolddesk.com/integrations/shopify): Connect BoldDesk with Shopify to view order details and respond to customer questions directly from your help desk. - [Salesforce Integration with Help Desk Software](https://www.bolddesk.com/integrations/salesforce): Sync Salesforce with BoldDesk to access customer data and support history in one place, helping your team respond more effectively. - [Jira Integration for IT and Support Teams](https://www.bolddesk.com/integrations/jira): Link Jira with BoldDesk to create and track issues from support tickets, keeping your dev and support teams in sync. - [Microsoft Teams Help Desk Integration for Collaboration](https://www.bolddesk.com/integrations/microsoft-teams): Connect BoldDesk with Microsoft Teams to get ticket updates and collaborate with your team without leaving Teams.