# BoldDesk - Comprehensive AI-First Customer Service Platform

BoldDesk is a comprehensive AI-first customer service platform designed to streamline support operations and effortlessly resolve customer inquiries. It serves as an operating system for your customer service team, simplifying customer query management and offering a range of features for ticketing, live chat, and omnichannel support. BoldDesk caters to businesses of all sizes, from startups to enterprises, and provides a centralized platform for tracking, managing, and resolving customer issues efficiently.

## Core Features

### AI Agent

*   Acts as a virtual support representative, capable of handling a significant portion of routine inquiries.
*   Utilizes NLP to understand customer intent and can execute tasks via API calls.
*   Offers customizable interactions and provides automated guidance and task execution.

### AI Copilot

*   Assists human agents with response drafts and suggests relevant knowledge base articles.
*   Summarizes ticket history and provides AI-powered suggestions for agent actions.

### AI Actions

*   Automates workflows and can automatically insert AI replies into email notifications.
*   Integrates with APIs to execute tasks.

### Help Desk Ticketing System

*   Manages tickets from various channels and automates routing and prioritization using AI.
*   Supports multiple languages and offers dashboards for performance tracking.
*   Includes customizable workflows, collaboration tools, and time tracking.
*   Allows customer request submissions via email or web forms with real-time status updates.

### Help Desk Software

*   A cloud-based solution for simplifying customer query management with a knowledge base and automation.
*   Centralizes support operations and offers features like workflow automation, CSAT surveys, and reporting.

### Email Ticketing System

*   Converts emails to tickets, categorizes, prioritizes, and routes them.
*   Provides custom email templates and enhances efficiency through auto-assignment and threaded conversations.

### Shared Inbox Software

*   Centralizes emails and offers collaboration features like collision detection and private notes.
*   Supports auto-assignment and SLA management.

### Live Chat Software

*   Provides real-time support with multiple messaging channels and a chat AI agent.
*   Includes customization options, offline forms, localization, and notifications.
*   Ensures security with features like IP blocking and agent permissions.
*   Offers automation tools and provides insights through reports and dashboards.

### Omnichannel Customer Service

*   Unifies support channels into a single platform, allowing agents to manage interactions from various sources.
*   Connects messages to customer history and uses AI for context.
*   Enables seamless transitions between channels.

### Knowledge Base Software

*   A self-service tool for customers with search functionality, customization, and user access control.
*   Supports multilingual content and includes feedback and analytics features.
*   Offers unlimited articles, AI assistance for content creation and summarization, and workflow automation.
*   Integrates AI for suggesting relevant articles, summarizing content, and providing accurate answers.

## Additional Features and Benefits

*   **Customization:** Allows tailoring of ticket forms, email templates, chat widgets, and the support portal.
*   **Integrations:** Offers connectivity with various CRM systems, project management tools, and communication apps.
*   **Reporting and Analytics:** Provides reports and dashboards for monitoring key metrics like ticket flow, resolution times, agent performance, and CSAT scores.
*   **Workflow Automation:** Utilizes no-code automation to streamline repetitive tasks.
*   **Security & Compliance:** Ensures data security through features like encryption, audit logs, and role-based access.
*   **Mobile App:** A dedicated mobile application for agents to manage tickets on the go.
*   **Cost-Effective:** BoldDesk offers competitive pricing and free software for startups.

## Testimonials and Recognition

You can find testimonials from Amy at Syncfusion, Mike Omiccioli at Apexa iQ, and Luc Fombonne at ioteecs in the referenced document.

BoldDesk has received several awards and recognitions, including Crozdesk's Quality Choice Award and Happiest Users Award, SOC 2® Type 2 compliance certification, and recognition in G2's Grid® Report and FinancesOnline's Rising Star Award.