---
title: "Twilio Integration with BoldDesk | Marketplace"
description: "Integrate Twilio with BoldDesk to connect calls and support tickets, automate workflows, boost team efficiency, and deliver faster resolutions today."
url: "https://www.bolddesk.com/integrations/twilio"
last_updated: 2026-09-10
---

# BoldDesk + Twilio Integration

Seamlessly manage Twilio calls, recordings, and logs directly within BoldDesk®.

[Try For Free](https://app.bolddesk.com/signup?&leadsource=www.google.com&leadcategory=blog&gclid=&referrerroriginurl=https://www.google.com/&primaryreferral=referral&accountreferral=direct&secondaryreferraloriginurl=https://www.bolddesk.com/blogs&LeadEntryUrl=https://www.bolddesk.com/blogs/september-2025-release) [Book Free Demo](https://www.bolddesk.com/request-demo)

![Integrate Twilio Voice with your helpdesk for seamless call management.](https://www.bolddesk.com/wp-content/uploads/2026/05/bolddesktwilio-voice-integration-at-2x.webp)

![Integrate Twilio to enhance calling, automation, and support analytics.](https://www.bolddesk.com/wp-content/uploads/2026/05/why-should-you-integrate-twilio-with-bolddesk-at-2x.webp)

## Why you should integrate Twilio with BoldDesk

-   Enhance support quality with real time call insights and smooth communication workflows.
-   Boost efficiency by placing and managing calls directly within BoldDesk.
-   Increase team productivity through unified call tracking, automated processes, and easy access to call recordings.

## Make calls directly from BoldDesk

-   Place calls to customers instantly without switching tools.
-   Click to call with Twilio for quick and effortless customer connectivity.
-   Automatic call recording for all outbound calls for easy reference.

![Make customer calls directly from support tickets.](https://www.bolddesk.com/wp-content/uploads/2026/05/make-calls-directly-from-bolddesk-at-2x.webp)

![Track customer calls and conversation history in one place.](https://www.bolddesk.com/wp-content/uploads/2026/05/track-all-your-conversations-at-2x-1.webp)

## Track all your conversations

-   Access your complete Twilio call history within BoldDesk.
-   Auto create tickets and activities for every inbound, outbound, and missed call.
-   Access detailed call information, including duration, status, and recordings.
-   Listen to Twilio call recordings within BoldDesk.

## Categorize your calls

-   Link Twilio numbers to brands and categories for precise issue tracking.
-   Assign numbers to specific teams or groups to improve call routing and speed up resolution.

![Categorize customer calls for faster tracking and follow-up.](https://www.bolddesk.com/wp-content/uploads/2026/05/categorize-your-calls-at-2x.webp)

## For more information on how to get started with the Twilio integration

-   [How to Set Up Twilio Integration with Bolddesk](https://support.bolddesk.com/kb/article/22738/how-to-set-up-and-configure-twilio-voice-for-bolddesk)
-   [How to Manage and Make Phone Calls with Twilio in Bolddesk](https://support.bolddesk.com/kb/article/22739/how-to-manage-and-make-phone-calls-with-twilio-in-bolddesk)

Test out all the features of BoldDesk

## Start your 15-day free trial with instant access

-   No credit card required
-   Easy setup

-   90% AI Agent Automation
-   100+ Rich Features

[Try For Free](https://app.bolddesk.com/signup?)

![Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.](https://www.bolddesk.com/wp-content/uploads/2026/01/footer-image.webp)