---
title: "PagerDuty integration with BoldDesk | Marketplace"
description: "Enable real-time incident sync between BoldDesk and PagerDuty. Create, escalate, and resolve issues with full ticket metadata and bi-directional updates."
url: "https://www.bolddesk.com/integrations/pagerduty"
last_updated: 2026-05-01
---

# BoldDesk® + PagerDuty Integration

Create and manage incidents, notify critical issues via PagerDuty

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![Icons of two software apps in front of a browser window with checkmark and clock symbols](https://www.bolddesk.com/wp-content/uploads/2026/05/bolddesk-pagerduty-integration.svg)

![Puzzle pieces with an exclamation mark and red logo linked to checkmarks](https://www.bolddesk.com/wp-content/uploads/2026/05/need-for-pagerduty-integration.svg)

## Why Integrate PagerDuty?

By integrating PagerDuty incidents with BoldDesk® tickets, support teams can collaborate more effectively to manage and resolve critical issues, gain real-time visibility into incident workflows, and achieve faster response times.

## Link and Unlink PagerDuty Incidents

Keep your support team informed by linking BoldDesk® tickets with PagerDuty incidents. Search for the incident key to access real-time incident details directly within BoldDesk®.

During setup, choose which PagerDuty services to sync. You can unlink incidents anytime to stop syncing data.

Additionally, when a PagerDuty incident is linked to a BoldDesk® ticket, a notification is automatically sent to associated mobile devices to ensure immediate awareness and prompt action.

![Illustration of alert, team, and puzzle icons connected to represent a linked process](https://www.bolddesk.com/wp-content/uploads/2026/05/link-and-unlink-pagerduty-incidents.svg)

![Bolddesk alert flow diagram with central red icon linked to blue and green warning signs with plus symbols](https://www.bolddesk.com/wp-content/uploads/2026/05/creating-pagerduty-incidents-from-bolddesk.svg)

## Creating PagerDuty Incidents from BoldDesk®

Create PagerDuty incidents directly from BoldDesk® and have them automatically linked to support tickets. These linked incidents are visible on the ticket detail page, providing seamless incident tracking and resolution.

## View PagerDuty Incident Details in BoldDesk®

Easily view essential PagerDuty details right inside BoldDesk® support tickets, including standard fields such as description, title, urgency, assignee, and status.

Support agents can click the incident ID to open the full incident in PagerDuty, enabling real-time visibility without switching platforms.

![Webpage showing an error warning icon with a magnifying glass symbolizing search or investigation.](https://www.bolddesk.com/wp-content/uploads/2026/05/view-pagerduty-incident-details-in-bolddesk.svg)

## For more information on how to get started with the PagerDuty integration

-   [How to install and configure PagerDuty](https://support.bolddesk.com/kb/article/21074/installing-and-configuring-the-pagerduty-app-in-bolddesk)
-   [Link your PagerDuty integration with BoldDesk](https://support.bolddesk.com/kb/article/21076/link-update-and-unlink-pagerduty-incidents-in-bolddesk-ticket)
-   [Creating a PagerDuty Incident from a BoldDesk Ticket](https://support.bolddesk.com/kb/article/21077/create-pagerduty-incident-with-bolddesk-ticket)

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![Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.](https://www.bolddesk.com/wp-content/uploads/2026/01/footer-image.webp)