--- title: "Microsoft Entra ID for Customer Support | BoldDesk" description: "Automate user provisioning, profile synchronization, and access management with Microsoft Entra ID." url: "https://www.bolddesk.com/integrations/microsoft-entra-id" last_updated: 2026-08-17 --- BoldDesk + Microsoft Entra ID Integration # Microsoft Entra ID Integration That Keeps Every User in Sync For IT teams that manage identity in Microsoft Entra ID: create agents and contacts automatically, and **remove access** the moment it ends. [Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo) [Setup Guide (opens in a new tab)](https://support.bolddesk.com/kb/article/14524/installing-and-configuring-the-microsoft-entra-id) - 15-day free trial - No credit card required Why Connect BoldDesk and Microsoft Entra ID ## Your Directory Knows Who Works Here. BoldDesk Should Too. When accounts are managed by hand, new hires wait for access and leavers keep it. Connected, BoldDesk access follows your directory automatically. - Before: Adding every new hire by hand ### Ready on Day One New team members can work from their first day. - Before: Leavers keeping their access ### Access Ends on Time People who leave lose access the moment IT removes them. - Before: Profiles drifting apart ### Profiles You Can Trust Names, titles and details are always current. Features ## Manage BoldDesk Users From Microsoft Entra ID Provision, update and deactivate agents and contacts from the directory your IT team already runs. 1. Provisioning ### Create Agents and Contacts Automatically New Entra ID users arrive in BoldDesk as agents or contacts automatically, with no manual setup or invites. ![A user assigned the support role in Microsoft Entra ID arrives in BoldDesk as an agent with the configured role, ticket access and brand access](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-provision.svg) 2. Role Scope ### Sync Only the Users of a Specific Role Sync the users of one Entra ID role as agents and another role as contacts, and leave everyone else out. ![The Microsoft Entra ID app settings in BoldDesk: users of the SupportAgent role sync as agents and users of the Customer role as contacts](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-roles.svg) 3. Deprovisioning ### Remove Access When People Leave Deleting a user in Entra ID deactivates their BoldDesk account and unassigns any tickets they owned. ![A user deleted in Microsoft Entra ID: the BoldDesk agent is deactivated and their three unresolved tickets move to unassigned](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-remove.svg) 4. Attribute Sync ### Keep Profiles and Custom Fields Current Job titles, phone numbers and custom fields changed in Entra ID update the matching BoldDesk profile. ![A job title and cost center changed in Microsoft Entra ID; after the next provisioning cycle the BoldDesk contact shows both](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-attributes.svg) ![A user assigned the support role in Microsoft Entra ID arrives in BoldDesk as an agent with the configured role, ticket access and brand access](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-provision.svg)![The Microsoft Entra ID app settings in BoldDesk: users of the SupportAgent role sync as agents and users of the Customer role as contacts](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-roles.svg)![A user deleted in Microsoft Entra ID: the BoldDesk agent is deactivated and their three unresolved tickets move to unassigned](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-remove.svg)![A job title and cost center changed in Microsoft Entra ID; after the next provisioning cycle the BoldDesk contact shows both](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-microsoft-entra-id-feature-attributes.svg) Use Cases ## How IT and Support Teams Use BoldDesk and Microsoft Entra ID Real situations from companies that manage their people in Microsoft Entra ID. - Growing companies ### Staff a New Support Shift Without IT Tickets Ten new hires start on Monday, and their BoldDesk accounts are ready. 1. 1 IT adds the hires to the support role in Entra ID 2. 2 Provisioning creates their BoldDesk agent accounts 3. 3 They log in on day one with preset access - Financial services ### Remove Access the Day Someone Leaves A regulated team can’t let a leaver keep access to customer data. 1. 1 HR offboards an agent in Entra ID 2. 2 Provisioning deactivates their BoldDesk account 3. 3 Their open tickets move to unassigned - Universities ### Keep Student and Staff Contacts Current Students sync as contacts by role, and their profile changes follow. 1. 1 The university gives students the Customer role 2. 2 They sync to BoldDesk as contacts 3. 3 Profile changes in Entra ID follow each cycle Integrations ## Related Integrations Connect BoldDesk to the other Microsoft tools your teams work in. - [### Microsoft Teams Get ticket notifications in Teams chats and channels. Team Communication](https://www.bolddesk.com/integrations/microsoft-teams) - [### Azure DevOps Link Azure DevOps work items to tickets and keep them in sync. Dev & Issue Tracking](https://www.bolddesk.com/integrations/azure-devops) - [### Microsoft OneDrive Attach OneDrive files to tickets and knowledge base articles. File Sharing](https://www.bolddesk.com/integrations/onedrive) [View All Integrations](https://www.bolddesk.com/integrations) Security & Compliance ## Enterprise-Grade Security and Compliance Protect customer data with secure infrastructure and enterprise-grade access controls. - [SOC 2 Type 2 report & GDPR compliant](https://www.bolddesk.com/legal/soc-2-overview) - AES-256 encrypted infrastructure - SSO and IP restrictions - [HIPAA compliance with a signed BAA](https://www.bolddesk.com/legal/hipaa-compliance) - Secure cloud architecture ![BoldDesk security badges: SOC 2 compliant, role-based access control, GDPR compliant, and HIPAA compliant](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2026/09/Enterprise-Grade-Security-and-Compliance-1-1024x633.webp) Customers ## Backed by Syncfusion, Trusted by 41K+ Companies 4.5/5 on G2 · Fall 2026 Leader, Momentum Leader, Best Est. ROI, Fastest Implementation [Read Reviews](https://www.g2.com/products/bolddesk/reviews#reviews) ### Recognized by Customers on G2 4.5/5 average rating on G2 ![BoldDesk G2 Fall 2026 awards featuring Leader, Momentum Leader, ROI, and Fastest Implementation badges](https://www.bolddesk.com/wp-content/uploads/2026/09/G2-Fall-2026-banner-image-1024x546.webp) - Reelo Technologies Raj Khichi, Customer Support Executive, Reelo Technologies Pvt. Ltd. Up to 24x faster at solving customer queries, with 2.4x more tickets closed per day [Read the Reelo story](https://www.bolddesk.com/customers/raj-khichi-reelo-technologies) - GeoVerra One of Canada’s largest geomatics firms 25%+ improvement in service desk efficiency, with single sign-on via Entra ID [Read the GeoVerra story](https://www.bolddesk.com/customers/geoverra) - Eurotel Hospitality Hospitality software, Greece ~67% more issues handled each week, from about 600 to about 1,000 [Read the Eurotel story](https://www.bolddesk.com/customers/eurotel) - [> "The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine." **Harsha R** Support Team Lead LTIMindtree](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891) - [> "BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully." **Carlos R** VP of Operations Movisis Tecnologia Limited](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535) - [> "BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%." **Amy** Syncfusion](https://www.bolddesk.com/customers/syncfusion) FAQ ## Frequently Asked Questions ### What does the BoldDesk Microsoft Entra ID integration do? It provisions users from Microsoft Entra ID into BoldDesk automatically: it creates agents and contacts, keeps their attributes in sync, and removes their access when they leave. ### What happens when a user is removed in Microsoft Entra ID? An agent’s BoldDesk account is deactivated and their unresolved tickets move to unassigned. A contact is soft-deleted and moved to deleted contacts, and their current tickets are marked as spam. ### How often does Microsoft Entra ID sync users to BoldDesk? Provisioning runs every 40 minutes by default, from Microsoft Entra ID to BoldDesk only. You can start, stop and restart it at any time, and restart it after changing the scope. ### Which BoldDesk plans include the Microsoft Entra ID integration? The Momentum AI and Enterprise AI plans include the Microsoft Entra ID integration. [Compare plans and pricing](https://www.bolddesk.com/pricing) ### How do I set up the BoldDesk Microsoft Entra ID integration? Install Microsoft Entra ID from Admin › Marketplace and choose how agents and contacts sync. In Microsoft Entra ID, add a non-gallery enterprise app with automatic provisioning, your BoldDesk tenant URL and a secret token. [Read the setup guide](https://support.bolddesk.com/kb/article/14524/installing-and-configuring-the-microsoft-entra-id) ## Let Your Directory Run BoldDesk Access Install Microsoft Entra ID from Admin › Marketplace, connect provisioning with your tenant URL, and sync your first users. [Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo) Planning an enterprise rollout? [Contact Sales](https://www.bolddesk.com/contact-us)