--- title: "GitHub Integration for Customer Support | BoldDesk" description: "Link support tickets with GitHub issues to improve collaboration between support and development teams." url: "https://www.bolddesk.com/integrations/github" --- BoldDesk + GitHub Integration # GitHub Integration That Turns Tickets Into GitHub Issues For support teams working with developers on GitHub: create or link an issue from the ticket, and **sync notes and comments** both ways. [Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo) [Setup Guide (opens in a new tab)](https://support.bolddesk.com/kb/article/25122/how-to-install-and-configure-the-github-integration-in-bolddesk) - 15-day free trial - No credit card required Why Connect BoldDesk and GitHub ## Customers Find the Bugs. Developers Fix Them in GitHub. Both Should Work From One Issue. When bug reports travel by chat and email, details get lost and customers wait for updates. Connected, support and developers work from the same issue. - Before: Bug reports retyped into GitHub ### Bugs Reach Developers Intact Every report arrives with the details developers need. - Before: Agents pinging developers for news ### Updates Without Interruptions Agents share progress without pulling developers away. - Before: Answers stuck in GitHub threads ### One Conversation, Two Tools Support and developers see the same notes and comments. Features ## Hand Bugs to Developers Without Leaving the Ticket Sync, create, link and track GitHub issues from the ticket your agents already work in. 1. Comment Sync ### Sync Notes and Comments With the Issue Notes and status or priority changes post to the issue as comments; issue comments return as notes. ![The agent sets a BoldDesk ticket to Pending and adds a private note; both post to GitHub issue #482 as comments while the issue stays Open, and the developer’s comment comes back to the ticket as a note](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-sync.svg) 2. Create Issues ### Create GitHub Issues From the Ticket Create a GitHub issue right from the ticket, with its repository, title, labels, assignees and milestone. ![The GitHub - Create Issue dialog in a BoldDesk ticket: repository, title, description, label bug, assignee Owen Hart and milestone v2.6, then issue #482 is created and linked](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-create.svg) 3. Link & Unlink ### Link Tickets to Existing Issues Search an issue by its number or title in the right repository, link it to the ticket, and unlink anytime. ![The GitHub app’s Link Issue search in a BoldDesk ticket: repository northwind/storefront, the search “export”, and issue #482 linked with Open in GitHub and Unlink](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-link.svg) 4. Issue Details ### See GitHub Issue Details on the Ticket The issue’s repository, title, state, labels, assignee and milestone show on the ticket, with a link to GitHub. ![The GitHub panel in a BoldDesk ticket: issue #482’s repository, title, state Open, label bug, assignee and milestone, with Open in GitHub](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-details.svg) ![The agent sets a BoldDesk ticket to Pending and adds a private note; both post to GitHub issue #482 as comments while the issue stays Open, and the developer’s comment comes back to the ticket as a note](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-sync.svg)![The GitHub - Create Issue dialog in a BoldDesk ticket: repository, title, description, label bug, assignee Owen Hart and milestone v2.6, then issue #482 is created and linked](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-create.svg)![The GitHub app’s Link Issue search in a BoldDesk ticket: repository northwind/storefront, the search “export”, and issue #482 linked with Open in GitHub and Unlink](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-link.svg)![The GitHub panel in a BoldDesk ticket: issue #482’s repository, title, state Open, label bug, assignee and milestone, with Open in GitHub](https://www.bolddesk.com/wp-content/uploads/2026/11/bolddesk-github-feature-details.svg) Use Cases ## How Support and Developer Teams Use BoldDesk and GitHub Real situations from teams that build their products on GitHub. - Developer tools ### Get a Bug Report to Developers With the Details A customer finds a bug in your API client and sends steps to reproduce it. 1. 1 The agent creates a GitHub issue in the right repository 2. 2 A developer asks for logs in an issue comment 3. 3 The comment lands on the ticket as a private note - Mobile apps ### Keep a Customer Updated While a Fix Ships A customer checks in every few days to ask if their crash is fixed yet. 1. 1 The agent links the ticket to the existing issue 2. 2 The issue’s state and milestone show on the ticket 3. 3 The agent answers without asking a developer - Enterprise support ### Flag the Urgency When a Key Customer Is Blocked A key customer can’t work, and developers need to know right away. 1. 1 The agent raises the ticket’s priority to Urgent 2. 2 The change posts to the GitHub issue as a comment 3. 3 Developers see the urgency where they already work Integrations ## Related Integrations Connect BoldDesk to the other tools your engineering and product teams track work in. - [### Jira Link Jira issues to tickets and sync status, fields and comments both ways. Dev & Issue Tracking](https://www.bolddesk.com/integrations/jira) - [### Azure DevOps Link Azure DevOps work items to tickets and keep them in sync. Dev & Issue Tracking](https://www.bolddesk.com/integrations/azure-devops) - [### Asana Create, link and sync Asana tasks with tickets. Dev & Issue Tracking](https://www.bolddesk.com/integrations/asana) [View All Integrations](https://www.bolddesk.com/integrations) Security & Compliance ## Enterprise-Grade Security and Compliance Protect customer data with secure infrastructure and enterprise-grade access controls. - [SOC 2 Type 2 report & GDPR compliant](https://www.bolddesk.com/legal/soc-2-overview) - AES-256 encrypted infrastructure - SSO and IP restrictions - [HIPAA compliance with a signed BAA](https://www.bolddesk.com/legal/hipaa-compliance) - Secure cloud architecture ![BoldDesk security badges: SOC 2 compliant, role-based access control, GDPR compliant, and HIPAA compliant](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2026/09/Enterprise-Grade-Security-and-Compliance-1-1024x633.webp) Customers ## Backed by Syncfusion, Trusted by 41K+ Companies 4.5/5 on G2 · Fall 2026 Leader, Momentum Leader, Best Est. ROI, Fastest Implementation [Read Reviews](https://www.g2.com/products/bolddesk/reviews#reviews) ### Recognized by Customers on G2 4.5/5 average rating on G2 ![BoldDesk G2 Fall 2026 awards featuring Leader, Momentum Leader, ROI, and Fastest Implementation badges](https://www.bolddesk.com/wp-content/uploads/2026/09/G2-Fall-2026-banner-image-1024x546.webp) - Reelo Technologies Raj Khichi, Customer Support Executive, Reelo Technologies Pvt. Ltd. Up to 24x faster at solving customer queries, with 2.4x more tickets closed per day [Read the Reelo story](https://www.bolddesk.com/customers/raj-khichi-reelo-technologies) - GeoVerra One of Canada’s largest geomatics firms 25%+ improvement in service desk efficiency, with single sign-on via Entra ID [Read the GeoVerra story](https://www.bolddesk.com/customers/geoverra) - Eurotel Hospitality Hospitality software, Greece ~67% more issues handled each week, from about 600 to about 1,000 [Read the Eurotel story](https://www.bolddesk.com/customers/eurotel) - [> "The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine." **Harsha R** Support Team Lead LTIMindtree](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891) - [> "BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully." **Carlos R** VP of Operations Movisis Tecnologia Limited](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535) - [> "BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%." **Amy** Syncfusion](https://www.bolddesk.com/customers/syncfusion) FAQ ## Frequently Asked Questions ### What does the BoldDesk GitHub integration do? It connects BoldDesk tickets with GitHub issues: agents create or link an issue from a ticket, see its details on the ticket, and sync notes and comments both ways. ### Can agents create and link GitHub issues from a ticket? Yes. Agents create an issue from the ticket’s Apps panel with the repository, title, description, labels, assignees and milestone, and it links to the ticket automatically. They can also search an existing issue by its number or title and link it. ### What syncs between BoldDesk and GitHub? Ticket notes, status changes and priority changes post to the GitHub issue as comments, and new issue comments come back to the ticket as private notes. Replies to the customer do not sync, and unlinking leaves the issue in GitHub. ### Which BoldDesk plans include the GitHub integration? Every BoldDesk plan includes the GitHub integration: Scale AI, Momentum AI and Enterprise AI. [Compare plans and pricing](https://www.bolddesk.com/pricing) ### How do I set up the BoldDesk GitHub integration? An admin installs GitHub from Admin › Marketplace, authorizes a GitHub account, selects the GitHub Cloud repositories agents can use, chooses the sync actions and sets app permissions. [Read the setup guide](https://support.bolddesk.com/kb/article/25122/how-to-install-and-configure-the-github-integration-in-bolddesk) ## Bring Support and Developers Onto the Same Issue Install GitHub from Admin › Marketplace, choose your repositories, and create your first issue from a ticket. [Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo) Planning an enterprise rollout? [Contact Sales](https://www.bolddesk.com/contact-us)