---
title: "Exotel Integration with BoldDesk | Marketplace"
description: "Integrate Exotel with BoldDesk for real-time call tracking and easy call management."
url: "https://www.bolddesk.com/integrations/exotel"
last_updated: 2026-05-01
---

# BoldDesk + Exotel Integration

Track and manage phone calls as tickets.

[Try For Free](https://app.bolddesk.com/signup?)

[Book Free Demo](https://www.bolddesk.com/request-demo)

![BoldDesk and Exotel logos joining as puzzle pieces, illustrating Exotel integration for voice support workflows.](https://www.bolddesk.com/wp-content/uploads/2026/05/Bolddesk-exotel-integration.webp)

## Why should integrate Exotel with BoldDesk

-   Enhance support quality with call insights and streamline communication.

-   Overall productivity can be enhanced.

-   Enhance communication workflows and support to improve customer service efficiency.

![Support agent using BoldDesk with Exotel calling interface, representing Exotel integration for customer calls.](https://www.bolddesk.com/wp-content/uploads/2026/05/Make-calls-from-bolddesk.webp)

## Make calls from BoldDesk

-   Agent calls customer from BoldDesk.

-   Connect with clients instantly with click-to-call.

-   Outgoing calls are automatically recorded.

## Track all your conversation

-   Agents can view call history directly from BoldDesk.

-   Tickets and activities are automatically created for outbound, inbound, and missed calls.

-   Agents can manually create tickets based on call history as needed.

-   Agents can access complete call details, including call recordings.

-   Users can listen to recorded calls from BoldDesk.

![Exotel call actions connected to BoldDesk ticket view, showing Exotel integration for call tracking and verification.](https://www.bolddesk.com/wp-content/uploads/2026/05/Track-all-your-conversation.webp)

![Agent managing customer calls and records in BoldDesk, highlighting Exotel integration for unified call support.](https://www.bolddesk.com/wp-content/uploads/2026/05/Categorize-your-calls.webp)

## Categorize your calls

-   Link Exotel number to brand and category for issue tracking.

-   Assign Exotel number to group for task resolution. 

## For more information on how to get started with the Exotel integration

[Installing And Configuring The Exotel App](https://support.bolddesk.com/kb/article/15906/how-to-integrate-exotel-with-bolddesk)

Test out all the features of BoldDesk

## Start your 15-day free trial with instant access

-   No credit card required

-   Easy setup

-   80% AI Agent Automation

-   100+ Rich Features

[Try For Free](https://app.bolddesk.com/signup?)

![Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.](https://www.bolddesk.com/wp-content/uploads/2026/01/footer-image.webp)