---
title: "Auto-Merge Tickets Integration with BoldDesk | Marketplace"
description: "Auto-close ticket and automatically merge multiple tickets from the same customer to reduce clutter, boost efficiency, and streamline support workflows."
url: "https://www.bolddesk.com/integrations/auto-merge-ticket"
last_updated: 2026-08-17
---

# BoldDesk + Auto-Merge Tickets Integration

Automatically merge duplicate tickets created within a specific time frame.

[Try For Free](https://app.bolddesk.com/signup?) [Book Free Demo](https://www.bolddesk.com/request-demo)

![Automatically merge duplicate tickets in BoldDesk to reduce repetitive support work.](https://www.bolddesk.com/wp-content/uploads/2026/05/bolddesk-auto-ticket-merger-integration.svg)

![Reduce duplicate tickets with automated ticket merging.](https://www.bolddesk.com/wp-content/uploads/2026/05/why-integrate-with-auto-ticket-merger.webp)

## Why Integrate with Auto-Merge Tickets?

Integrating the Auto-Merge Tickets app with BoldDesk streamlines operations by automatically consolidating duplicate tickets. This reduces manual effort, minimizes errors, and ensures quicker resolution times, enhancing overall customer satisfaction.

## Automatic Merging

-   Merges tickets from the same customer within a defined time span.
-   Reduces ticket clutter by consolidating related issues.
-   Simplifies support workflows by minimizing manual tracking.

![Auto Merge Ticket automatically merges related support tickets in BoldDesk](https://www.bolddesk.com/wp-content/uploads/2026/05/automatic-merging.svg)

![Auto Merge Ticket automatically consolidates duplicate support tickets in BoldDesk.](https://www.bolddesk.com/wp-content/uploads/2026/05/automated-ticket-consolidation.svg)

## Automated Ticket Consolidation

-   Finds and merges related tickets automatically.
-   Reduces repetitive tasks and duplicate handling.
-   Maintains a single ticket for each unique issue.

## AI-Powered Similarity Detection

-   OpenAI embeddings to identify ticket's subject.
-   Analyzes subject lines and message content semantically.
-   Finds related tickets even with varied wording.

![AI-powered similarity detection identifies and merges related support tickets.](https://www.bolddesk.com/wp-content/uploads/2026/05/ai-powered-similarity-detection.svg)

![Configure smart rules to automatically merge related support tickets.](https://www.bolddesk.com/wp-content/uploads/2026/05/Smart-Ticket-Merging-Rules.webp)

## Smart Ticket Merging Rules

-   Uses rules like requester email ID, ticket subject, or ticket status to find matches.
-   Allows admins to control the merge direction, flexible time spans, and which messages to retain.
-   Adds notes to all merged tickets to preserve context and ensure clarity.

## For more information on how to get started with the Auto-Merge Tickets integration

-   [Installing And Configuring The Auto-Merge Tickets App](https://support.bolddesk.com/kb/article/20155/install-and-configure-auto-merge-tickets-integration)

Test out all the features of BoldDesk

## Start your 15-day free trial with instant access

-   No credit card required
-   Easy setup

-   90% AI Agent Automation
-   100+ Rich Features

[Try For Free](https://app.bolddesk.com/signup?)

![Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.](https://www.bolddesk.com/wp-content/uploads/2026/01/footer-image.webp)