--- title: "Autonomous AI Customer Service Software | BoldDesk" description: "Scale support with autonomous AI agents that resolve customer requests end to end. AI customer service software with a free trial and no credit card." url: "https://www.bolddesk.com" last_updated: 2026-10-21 --- # Automate 90% of Your Support With AI Agents That Resolve, Not Deflect. BoldDesk AI agents answer questions, take action in the tools you already use, and work around the clock on every channel. Your team steps in only where judgment matters, with the full conversation already in front of them. [Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo) - Free trial - No credit card - Live in under a day Trusted by Companies of all Sizes G2 AI Agent Evaluations Customer Experience category Independent third-party evaluation ## Independently Tested. Tied for the Highest Accuracy. G2 ran 9 customer experience AI agents through the same 50 support tasks. BoldDesk answered **96% accurately**, tied for first, and stayed within policy **89% of the time**. ### BoldDesk scorecard 96%+10 pts vs. average **Accuracy**Factually correct answers 89%+11 pts vs. average **Policy compliance**Stayed within required rules 217.5 / 250+21 vs. average **Overall points**Earned from passed tasks | Agent | Accuracy | Policy compliance | | --- | --- | --- | | BoldDeskTied #1 | **96%** | **89%** | | LiveAgent | **96%** | **87%** | | Tidio | **93%** | **92%** | | Jotform | **92%** | **60%** | | Retell | **90%** | **92%** | | Chipp | **89%** | **89%** | | HubSpot Breeze | **83%** | **69%** | | Freshworks | **76%** | **65%** | | Zoho | **73%** | **63%** | | Evaluated-agent average | **86%** | **78%** | **50 support tasks per agent**Every agent runs the same verified dataset. **Scored by G2**Independent of every vendor evaluated, including BoldDesk. **Real support work**Grounded answers, account actions, troubleshooting, and escalation per policy. **Tested October 8, 2026**Results update as agents are re-tested. Source: G2 AI CX Agent Evaluations, General CX leaderboard, all companies. Accuracy measures how factually correct answers were; policy compliance measures how consistently the agent followed required policies. Overall points are earned from passed tasks out of 250. Scores reflect G2’s evaluation at the date shown and may change. [View the full leaderboard](https://ai.g2.com/evaluations/categories/customer-experience) [Read G2’s methodology](https://ai.g2.com/evaluations/methodology) ## A Team of AI Agents That Covers Every Part of Support. One agent talks to customers, one works quietly on every ticket, and one helps your people write better replies. They share your knowledge, your rules, and one credit balance. - Support Agent Talks to customers and resolves requests on any channel. - Background Agent Triages, tags, and routes every ticket without a prompt. - Assist Agent Drafts, polishes, and translates replies for your team. - Skills Ready-made abilities that teach agents how to handle a task. - API Tools & MCP Connect agents to any system so they can read and act on live data. ### Resolves Requests End to End, Then Steps Aside When a Person Is Needed. Trained on your knowledge base and past tickets from day one. It answers, checks accounts, and completes tasks, and hands off with a full summary when confidence is low or the customer asks for a human. - Explore ![BoldDesk AI Support Assistant replying to a customer ticket about a VPN sign-in failure after a password change](https://www.bolddesk.com/wp-content/uploads/2026/10/home-support-agent.webp) ### Every Ticket Triaged on Arrival. Background Agents run on every new ticket and message. They predict type, category, and priority, spot frustrated customers, merge duplicates, and route work to the right person, before anyone opens the queue. - Explore ![BoldDesk Financial Agent adding a private note that reviews a Finance access issue and recommends next steps](https://www.bolddesk.com/wp-content/uploads/2026/10/home-background-agent.webp) ### Better Replies From Your Team, in Half the Time. For the 10% that need a person, Assist Agent works inside the ticket and chat editors. It drafts from the customer’s history and your knowledge, adjusts tone, and translates, so your agents review instead of writing from scratch. - Explore ![BoldDesk AI Copilot panel identifying a printer issue and suggesting a fix, with a Use as reply option](https://www.bolddesk.com/wp-content/uploads/2026/10/home-assist-agent.webp) ### Teach Agents a Task Once. They Handle It Every Time. A skill packages the instructions, policies, and steps for one kind of request, like a billing dispute or an access reset. Start from the skill library or industry templates, adjust to your rules, and assign skills to any agent. - Explore ![BoldDesk Skills page listing reusable agent skills with their status and number of linked agents](https://www.bolddesk.com/wp-content/uploads/2026/10/home-skills.webp) ### Agents That Do the Work, Not Just Answer. Connect any REST API or MCP server so agents can look up orders, update subscriptions, or create issues in your own systems. Add an approval step wherever you want a person to sign off. - Explore ![BoldDesk MCP Servers list showing GitHub, Jira, Confluence and Salesforce servers and their status](https://www.bolddesk.com/wp-content/uploads/2026/10/home-mcp-server.webp) ## Not an AI Layer. The Whole Support System. Most AI support tools either sit on top of a help desk they don’t control, or add AI to ticketing built for people. BoldDesk builds both as one product, so AI agents read the same history, follow the same rules, and work in the same inbox as your team. Option 1 AI Layer on Another Help Desk AI vendor*integration*Help desk vendor - Two vendors, two contracts, two bills - AI sees only what the integration passes it - Handoffs cross systems and lose context Option 2 Help Desk With AI Added On AI add-on*bolted on*Ticket-first help desk - Workflows designed around tickets, AI as a feature - AI often billed per resolution on top of per-seat fees - Costs rise as automation improves BoldDesk One System, Built as One AI agents, skills, and toolsInbox, knowledge, rules, and reporting - One platform and one credit balance, human agents included - AI learns from your full ticket history and knowledge base - Handoffs land in the same inbox, with a summary - One vendor accountable for AI accuracy AI Trigger Orchestration ## Automate Everything. Put AI to work at every step of a ticket or chat. Trigger agents on the conditions you set, let them hand work to one another, and turn their output into replies, notes, and field updates, with every action traced and ready for review. 1When a ticket event occurs Ticket created “Webhooks are returning 500 errors in production.” 2If the rule conditions match Conditions Subjectcontains500 errorStatusisOpen 3Invoke an AI Agent with the context you pick Invoke AI AgentTriage Agent SubjectDescription textBrand namePriority ID Classify the issue and its urgency. Use only valid field values. 4Apply the response Update ticket fieldsPrivate noteFields TypeProblemCategoryWebhooksPriorityUrgentTagproduct-bug JMJordan MilesNew Reports won't export to PDF since this morning's update. Sorted by AI TypeProblemCategoryReportsPriorityHigh Ready for the right agent ### Trigger AI Anywhere in the Workflow Call AI agents on ticket conditions or chat workflow steps, and map their output to actions. **Your queue**Most urgent first DC**Dana Cole**Third follow-up, still no fix…↑ Urgent PN**Priya Nair**Question about adding seatsNormal LK**Leo Kim**Idea for dashboard filtersLow ### Agents That Work as a Team A manager agent delegates to specialist agents and combines their work into one answer. Private noteAgents only Customer reports the wrong currency on invoices since the last release. Likely a billing bug. Suggested priority: **High**. Added by AI **Update fields automatically**Turn on when you're ready ### Every AI Action, Visible and Traceable AI Views, the AI Agent tab, and trace logs show what AI did on every ticket, and why. ## Pay for the Work AI Does. Not a Fee Every Time It Succeeds. Per-resolution pricing turns your automation rate into a bill that grows. BoldDesk runs on one credit balance with human agents included in every plan. ### Per-Resolution AI Pricing - Cost rises as your automation rate improves - Per-seat fees on top for every human agent - Hard to forecast month to month ### BoldDesk AI Credits - Human agents included: 5 on the 1,000-credit plan, up to 50 on 10,000 - Handoffs to a person with no AI answer are free - Alerts at 80% and 100%, and your team keeps working if credits run out [See Plans and Pricing](https://www.bolddesk.com/pricing) [Calculate Your AI ROI](https://www.bolddesk.com/free-tools/ai-roi-calculator) ## Meet a New Approach: Support Infrastructure ![AI ticket management with automated draft reviews, note updates, auto replies, field updates, and status tracking.](https://www.bolddesk.com/wp-content/uploads/2026/10/Support-That-Keeps-Up-With-Your-Customers.webp) Experience a modern, faster way to manage tickets. [AI Use Cases](https://www.bolddesk.com/ai-use-cases) [Ticketing](https://www.bolddesk.com/help-desk-ticketing-system) Manage, prioritize, and resolve customer tickets in one place. [Live Chat](https://www.bolddesk.com/live-chat-software) Engage customers in real time and turn chats into tickets. [Omnichannel](https://www.bolddesk.com/omnichannel-customer-service) Manage conversations across email, chat, social, phone and more. [Knowledge Base](https://www.bolddesk.com/knowledge-base-software) Create and share self-help content to reduce support tickets. [Workflow](https://www.bolddesk.com/help-desk-automation) Automate repetitive tasks with rules, triggers and automations. [Reports](https://www.bolddesk.com/reporting-analytics) Get real-time insights with customizable reports and dashboards. [Mobile App](https://www.bolddesk.com/mobile-help-desk) Stay productive on the go with iOS and Android apps. [Task Management](https://www.bolddesk.com/task-management-software) Create, assign and track tasks to get work done faster. [SLA](https://www.bolddesk.com/learn/service-level-agreement-sla) Define and enforce service-level policies to meet your goals. Internal Threads Collaborate with your team using private internal conversations. [CSAT](https://www.bolddesk.com/help-desk-satisfaction-survey) Collect customer feedback and measure satisfaction easily. [Multilingual](https://www.bolddesk.com/multilingual-knowledge-base) Support customers in multiple languages with easy translations. ## Plug In the Tools Your Team Already Trusts. Link BoldDesk with your messaging channels, business apps, and data sources. Human and AI agents see the whole customer story in one screen and can act on it right there. EmailChannel WhatsAppChannel VoiceChannel Microsoft TeamsChannel SlackChannel SMSChannel FacebookChannel InstagramChannel SalesforceCRM HubSpotCRM Zoho CRMCRM ShopifyE-commerce StripeBilling JiraIssue tracking Azure DevOpsIssue tracking GitHubDev tools MCP ToolsAgent tools API ToolsAgent tools BoldDesk MCP ServerAI assistants ClaudeLLM ChatGPTLLM WebhooksAutomation ZapierAutomation Google WorkspaceProductivity \[100+\] ready-made connections, plus any REST API or MCP server you add.[View every integration](https://www.bolddesk.com/integrations) Security & Compliance ## Enterprise-Grade Security and Compliance Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management. - [SOC 2 Type 2 report & GDPR compliant](https://www.bolddesk.com/legal/soc-2-overview) - AES-256 encrypted infrastructure - SSO and IP restrictions - Role-based access control and audit logs - HIPAA compliance with a signed BAA - Secure cloud architecture ![BoldDesk security badges: SOC 2 compliant, role-based access control, GDPR compliant, and HIPAA compliant](https://www.bolddesk.com/wp-content/external/cdn-devwebsite-bolddesk/2026/09/Enterprise-Grade-Security-and-Compliance-1-1024x633.webp) Customers ## Loved By Support Teams at 41K+ Companies 4.5/5 on G2 · Spring 2026 Leader, High Performer, Momentum Leader, Best Results [Read Reviews](https://www.g2.com/products/bolddesk/reviews#reviews) ["BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products." **John S** Head of Customer Support Ethos Beauty Partners](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9784683) ["The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine." **Harsha R** Support Team Lead LTIMindtree](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-9622891) ["BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully." **Carlos R** VP of Operations Movisis Tecnologia Limited](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-10307535) ["BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%." **Amy** Syncfusion](https://www.bolddesk.com/customers/syncfusion) ["Almost overnight, a problem that I've been fighting with every other day went away." **Mike Omiccioli** Apexa iQ](https://www.bolddesk.com/customers/apexaiq) ["I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented" **Luc Fombonne** ioteecs](https://www.bolddesk.com/customers/ioteecs) FAQ ## Questions, Answered Do I pay per agent? Not for the agents in your plan. Every plan includes human agents: 5 on the 1,000-credit plan, 50 on the 10,000-credit plan. You pay for AI credits, which are used when an AI agent handles a conversation, a background agent works on a ticket, or someone uses the Assist Agent. Need more agents? Add them for $20 per agent per month. How do AI credits work? Credits are used each time AI does work, such as answering a customer, predicting fields, or drafting a reply. Features with a switch run on every ticket and can be turned off anytime. The Assist Agent uses credits only when an agent runs it. Monthly credits reset each billing month, and you get alerts at 80% and 100%. If you run out, your human agents and features keep working, and you can top up at $40 per 1,000 credits or move to a higher tier. Handoffs to a human with no AI answer are free. What's the difference between Support, Background, and Assist agents? Support Agents talk to customers directly. Background Agents run automatically on every ticket, such as field prediction, sentiment, and auto-merge. Assist Agents help your human team inside the editor with drafts, rewrites, and articles. Can AI agents take actions, or only answer questions? They can take actions. Connect API Tools or MCP servers and give agents skills like issuing refunds, checking order status, or updating accounts, with approval steps wherever you want them. Which channels are supported? Email, Live Chat, WhatsApp, Voice, SMS, Microsoft Teams, Slack, Facebook, and Instagram, all in one conversation history. Can I move from another help desk? Yes. Import tickets, contacts, and knowledge base articles from your current tool, and your past tickets can help train your AI agents from day one. Is there a free trial? Yes. Start a free trial with no credit card and connect your knowledge to see your first AI agent answer within minutes. ## Let AI Resolve the Routine. Let Your Team Handle the Rest. Your plan includes your human agents. You pay only for the work AI does. [Start Free Trial](https://app.bolddesk.com/signup?) [Book a Demo](https://www.bolddesk.com/request-demo)