---
title: "Email Alerts for Users Mentioned in Tickets | BoldDesk"
description: "Learn whether mentioned users in ticket replies or internal notes receive email alerts in Bolddesk and how mention notifications work properly."
url: "https://www.bolddesk.com/faq/will-the-mentioned-user-in-a-ticket-reply-notes-will-receive-email-alerts"
last_updated: 2026-07-22
---

-   Back to [Tickets](https://www.bolddesk.com/faq/tickets) Categories

-   Category : [Tickets](https://www.bolddesk.com/faq/tickets)

# Do @Mentioned Users Receive Email Alerts in Tickets?

Yes, @mentioning done by an agent in the ticket public reply/notes will add a user in a watch list and they will receive email notifications as like watchers.

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